Employee Counseling

Krishantha Jayasundara
(BA. Peradeniya, PQHRM (IPM), NDTHRD (IPM)
Attraction

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Worrying over Someone

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Love

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Marriage

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Divorce

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Untimely Death

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Are we generally happy in life?
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Need for Counseling for People

Damage
Variety of
done to us
Problems
by problems

Affect of our Impact on

life others life
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Need for Workplace Counseling

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Need for Workplace Counseling

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Need for Workplace Counseling

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Need for Workplace Counseling

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 Need for Workplace Counseling

Physical, mental, emotional and social wellbeing

makes a perfect employee 14
Need for Workplace Counseling

It’s a source of organizational change 15

 Definition of Counseling

Relationship in which one person

endeavors to help another to understand
and solve his adjustment problem.

Counseling is a two way affair involving

counselor and counselee

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 Definition of Counseling

something that provides direction or advice

as to a decision or course of action
www.thefreedictionary.com

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 What is not counseling

Advising done by the Psychotherapy Solving all life’s

counselor. (treatment of severe problems.
mental illnesses).

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 Who can Counsel?

Only a professional who has developed

the essential skills and gained
experiences over a period of time

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 Counseling Skills

• Active listening and empathy

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 Counseling Skills

• Respect the feelings

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 Counseling Skills

• Sincerity

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 Counseling Skills

• Tolerance

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 Counseling Skills

• Self-awareness

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 Counseling Skills

• Strength and Balance

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 Counseling Skills

• Direction

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Identifying People who need counseling

• Those who look troubled, tensed or

anxious

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Identifying People who need counseling

• Those whose behaviour has noticeably

changed.

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Identifying People who need counseling

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Identifying People who need counseling

• Those who have a self-defeating or self-

destructive behaviour

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Identifying People who need counseling

• Those who are not mobilizing their energy.

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Identifying People who need counseling

• They are not capable to make right

decisions.

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Identifying People who need counseling

• Their thinking is clouded

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Identifying People who need counseling

• Misunderstanding and negative

perceptions

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Identifying People who need counseling

• Performance problems

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Types of Counseling

Directive
Counseling

Cooperative
Counseling

Non-directive
counseling
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 Directive Counseling

Counselor
plays the
Motivate role of an
him to do advisor
Decides the action
what the
Hears the employee
emotional should do
problem

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 Non-Directive Counseling

Opposition of directive counseling

Client-oriented process

Let the counselee to understand his/her

problem

Let the counselee to decide on what he should

do
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 Cooperative Counseling

Something between Cooperative

directive and non counseling is more
directive counseling practically applicable

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Stages of Counseling Process

Counselor’s Counselee’s
Tasks Tasks

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 Stage-1

Client’s
Counselor
Definition of
Understands
the Problem

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 Counselor’s Role in Stage-01
• Active listening
• Empathy
• Verbal communication
• Non-verbal communication
• Respect
• Genuineness
• Tolerance

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 Stage-2

Counselor Client’s View on the

Challenges problem/redefinition

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Challenges the counselor may face
in stage-2
• Counselee contradicts himself
• They become too emotional
• They say things which are unpractical
• They get stuck in emotions

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Skills required in Stage-2

Summarize
Active
and see the
listening
big picture

Advising
Probing skills
skills
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 Stage-3

Counselor Managing the

resources/facilitates problem

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Counselor's Role in Stage-3
Asses the pros
Develop Select the best
and cons of
alternatives alternative
each

Prioritizing the
Action plan for
selected Facilitation
implementation
alternatives

Goal Setting at Measure the

each stage progress

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Skills required in stage-3

Coaching skills

Advising skills (only when asked

for)

Feedback

Referring (to someone for further

help) 48
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May you all live a happy life 53
 Visit me on
Krishanthajayasundara.branded.me

Find me on
Linkedin
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