Professional Documents
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Managers
L
Introduction to Counselling
One in five of the working population ( approximately 20 percent of the total
working population ) suffers some form of mental illness
Some 90million working days are lost each year as a result of mental illness
Over half of the employees felt that emotional/ personal problems and
stress are the true reasons for their being absent from work
Between 30 to 40 percent of all sickness at work is reported due to mental
illness or emotional stress
Alcohol abuse by employees to bust stress also pose a problem for the
organisation as it adversely affect its progress
Approximately 20 percent of any workforce is affected by personal problems ,
which adversely affect their working performance
Adapted from the statistics documented by O’Leary , Cartwright and cooper on
mental illness in the workplace
Module-1
Module 1: Introduction to Counselling
Meaning, Functions and Type of Counselling,
Goals of Counselling Emergence and Growth of
Counselling Services; Approaches to counselling
,Counselling Skills, Verbal & Non- Verbal
communication, Listening Barriers, Counsellor
Qualities
Module-2
Module 2: Counseling Process
Beginning, Developing andterminating a
Relationship and follow up
Counseling Procedure The –
Environment, s, Intake, Referral Counseling
Counseling for Effective Counseling procedures
Guidelines
,
Module-3
Module 3: Counselor’s Attitude & Skills for
Counselors
Counselors – Client Relationship –
Understanding Client’s Behavior – Assessing
Clients problems – Counseling Therapies- Insight
Oriented Therapy. Behavior Therapy
Module-4
Module 4: Selecting Counseling Strategies &
Interventions
Adaptive strategies – Changing Behavior through
Counseling In the Educational Settings – Special
Areas in Counseling – Handling Situations of
Strikes, Disputes through Counseling
Module-5
Module 5: Special Problems in Counseling
Need of Counseling Cell in the
Organization,of
Application to Organizational
situations Counseling on
counseling. with
Organizational
a Performance
Application of
focus
Skills in Change management,
Counseling Mentoring and Team
Downsizing,
Management
/ Conflict Resolution.
Recommended Books
• 1. Kavita Singh – Counseling Skill for
Managers, Pears Education,2007.
• 2. Robert S Feldman –
Understanding Psychology.,McGraw Hill, 2007.
• 3. Narayan Rao S. – Counselling & Guidance,
Tata McGrew Hill, 1997.
• 4.JeffreyKotter A. – Counselling Theories
and Practices, Cengage Learning, 2011.
• 5. Robert Carson C. – Abnormal Psychology,
Tata McGraw Hill, 2007
Need for work place counselling
• The welfare of employees is one of the major responsibilities
of the employers.
• Helps the employees to cope with the changes taking place in
organisations.(downsizing, layoff, mergers, acquisitions,)
• Can be seen as a way of improving mental health of
the troubled persons.
• Psychological and social problems facing by the employees, if
go unnoticed can be costly to an organisation.
• Counselling can be viewed as a preventive service- offering
training and education that prevents mental illness.
• Helps in managing the stress (difficulty in meeting deadlines,
retirement, transfer, career stagnation, family problems) .
• Organisations realising “wholeness” approach towards
employee development (physical, mental, emotional and
social well being).
Counselling
• Counselling involves relationship between two
persons in which one of them (counsellor)
attempts to assists the other (counselee or
client) in organizing himself as to attain a
particular form of happiness, adjusting to a life
situation , or in short ,self-actualization.
Counselling- Meaning
• Counselling is an interactive the process
conjoining counsellee who
assistance and the counsellor who is trained
needs
and educated to give
this assistance(Perez,1965)
• Counselling covers all types of two person
situations in which one person, the client, is
helped to adjust more effectively to himself
and his environment. (Robinson,1950)
Counselling- Meaning
• Counselling is an interaction which (1) occurs between
two individuals called counsellor and client,(2) takes
place in a professional setting and (3)is initiated and
maintained to facilitate changes in the behaviour of a
client(Pepinsky, 1954)
• Economic Depression
Educational • Guidance Movement
2nd Stage Guidance in • Vocational Guidance in schools
Schools(1920-1939) • Increased use of psychological tests
Internationalisation of
career counselling, multi
cultural career counselling • Development of specialities with in the
6th Stage and increasing field of counselling
sophistication in the use • Increasing use of telephone, internet
of technology (1990 to
present)
Approaches to Counselling /
Counselling Techniques
• There are a number of different approaches used
by professional counsellors.
• The main approaches are
• Psychodynamic Approach
• Behavioural Approach
• Humanistic Approach
• Cognitive Approach
• Integrative Approach
• Each of these has a different theory and ideas underpinning it,
and the counsellors using each will approach problems and
issues in different ways.
1) Psychoanalytic Approach to counselling
• Pioneered by Sigmund Freud
• True knowledge of people and their problems is possible
through an understanding of three particular areas of the
human mind.
• The Conscious :
– Things that we are aware of
• The Subconscious:
– Things that are below our conscious awareness but fairly easily accessible.
• The Unconscious:
– This is the area of the mind where memories have been suppressed and is usually very
difficult to access.
• Early part of the childhood is the most important in the
personality development of an individual.
• The problems adult individuals experienced as a problem is
only the result of repressed complexes (which is
unconscious) in his early childhood.
Conscious
Ego
Superego Preconscious
Unconscious
Id
Psychodynamic Approach to
Counselling
• Freud believed that everybody experiences tension
and
Want to come
Distance narrows gradually closer
Bold Confident
Clothing
Interpretation of Non- Verbal
Communication
• Provides counsellor with additional information
about the clients thoughts and feelings
• Non Verbal communication need to be viewed
simply as a clue to individuals underlying feelings
and motives rather than as a proof of them.
• The meaning of non-verbal communication also
varies among societies, and cultures and the
counsellor should be sensitive to these
differences.
Interpretation of Non- Verbal Communication
Interaction:1
Counsellor: “How are you feeling today?”
Echoing
• Ravi doesn't agree with you?
Counsellor: “It must be pretty scary for you to live with such
uncertainty.”
Reflection of feeling
Subordinate: (Looking downward) “ I have been asked
to apply for that next grade position which was
advertised . It looks interesting ( sounding
unconvinced). Apparently I have all the qualification
necessary. I ought to apply( Annoyed tone of voice)”
Reflecting
Manager: “ You sound as if you are some-what
reluctant about applying for this position, but I feel you
ought to because it was requested.”
Restatement of content
Paraphrase:
• The ability to restate the content of the client’s message.
Interaction
Client: “ I am so sick of this company. I can hardly get up in the
morning to go to office.”