Citizen Chart

LUPON WATER DISTRICT CITIZEN'S CHARTER
Service Standards
HOW TO AVAIL OF THE SERVICES:
DURATION OF
FRONTLINE SERVICES ACTIVITY PERSON IN
STEP APPLICANTS/ CONCESSIONAIRES SERVICE PROVIDER FEES FORM
CHARGE
(Under Normal
Circumstances)
Schedule of Availavibility of Service : Monday to Friday ( 8:00 a.m. - 12:00 noon & 1:00 p.m. - 5:00 p.m. )
Who may avail of the Service : Applicants/ Consumers
1 . Installation of new 1 On scheduled inspection date accept list Proceed to the site for inspection. Estimate all the
water service of materials and excavation estimates. needed materials and excavation of service 10 minutes Plumber
connection; connection site/ location of tappings.
2 Pay the materials procured at LWD Accountable

Issue Official Receipt 2 minutes Cashier
Office to the cashier. Form
3 Wait at home and perform excavation at Return to office and verify the authenticity of
the site. Official Receipt payment. Withdraw all the needed
service connection materials at LWD storeroom. 60 minutes Plumber
Proceed to the site and install the water supply
service connection.
4 Acknowledge the completion of work. Return to Office with the acknowledgement of job Accountable
5 minutes Plumber
completion and record the activity in the logbook. Form
Duration of Time TOTAL : 1 hour & 17 minutes
END OF TRANSACTION
Who may avail of the Service : Concessionaires dropped from the Master List
2 . Application of new 1 Make inquiries at the LWD Office of Compute all outstanding accounts and other fees.
water service Action
total arrears and other obligations. Conduct proper reorientation and briefing of 60 minutes
connection of Officer
concessionaires LWD's new policies.
dropped from the Accomplish Application Form properly Verify the accomplished Application Form and
2
master list; Action Application
and return the form to the Action advise the applicant to pay all obligations to the 4 minutes
Officer Form
Officer for proper verification. Cashier.
3 Pay the Installation Fee and P 1,500.00 Accountable

other obligations and charges. Form
4 Wait at Home. Accept the list of Proceed to the site to conduct inspection and
materials for procurement. estimates of all needed materials and excavation of 10 minutes Plumber
tapping location. Return to Office.
5 Pay the needed materials purchased at Accountable

the LWD Office to the cashier. Form
6 Wait at home and perform excavation Verify the authenticity of Official Receipt payment.
of tapping location. Withdraw all the needed service connection
75 minutes Plumber
materials at LWD storeroom. Proceed to the site
and install the water supply service connection.
7 Acknowledge the completion of work. Return to Office with the acknowledgement of job
5 minutes Plumber AF
completion and record the activity in the logbook.
Duration of Time TOTAL : 2 hours & 40 minutes
END OF TRANSACTION
Who may avail of the Service : Concessionaires
3 . a. Repair of 1 Inform LWD Office and accomplish Proceed to the site with the Service Request Form
5 minutes Plumber SRF
service line Service Request Form. and inspect the cause of leaking.
leakages;
2 Wait at home and accept the list of Estimate all materials needed and return to office
10 minutes Plumber
materials needed for procurement. for materials preparation..

4 Wait at Home. Verify the payment receipt and withdraw all the
materials procured at LWD storeroom then proceed 75 minutes Plumber
to site and perform the repair.
5 Acknowledge the completion of the Return to Office with the acknowledgement of job
repair. completion and record the activity in the logbook.
END OF TRANSACTION
b. 1 Inform LWD Office and accomplish Proceed to the site with the Service Request Form
Check the 10 minutes Plumber SRF
Service Request Form. and check the water supply.
occurrence of
dirty water, bad
taste and 2 Wait at Home Execute proper flushing of water at the water meter
objectionable
or at the pipelines and clean the water meter 45 to 75 minutes Plumber
odor;
properly.
job. 5 minutes Plumber SRF
completion and record activity in the logbook.
Duration of Time TOTAL : 1 hour to 1 hour & 30 minutes
END OF TRANSACTION
c. 1 Inform LWD Office and accomplish Proceed to the site with the Service Request Form
Verify the high 10 minutes Plumber SRF
water Service Request Form. and inspect probable cause.
consumption
and to conduct 2 Wait at Home Reread the present consumption and check the
rereading;
water meter performance by using volumetric 30 minutes Plumber
process.
Duration of Time TOTAL : 45 minutes
END OF TRANSACTION
d. Check the Low 1 Inform LWD Office and accomplish

Proceed to the site with the Service Request Form. 5 minutes Plumber SRF
and High water Service Request Form.
pressure;
2 Wait at Home Perform proper adjustment of gate valves and
15 minutes Plumber
service connection fixtures.
END OF TRANSACTION
e. Perform 1 Inform LWD Office and accomplish Proceed to site with the Service Request Form and
investigation of 10 minutes Plumber SRF
Service Request Form. inspect the probable cause.
no water.
2 Wait at Home. Perform adjustments of gate valves and check all
inside and outside plumbing connections and other 15 minutes Plumber
fixtures.
END OF TRANSACTION
4 . Repair of inside 1 Inform LWD Office and accomplish Proceed to site with the accomplished Job Order
10 minutes Plumber JOF
plumbing leakages; Job Order Form. Form for inspection.
2 Proceed to the cashier's office and pay Accountable

Issue Official Receipt 2 minutes Cashier P 30.00
the fees Form
3 Wait at Home and accept the estimate Give the estimate of needed materials for
of needed materials for procurement. procurement intended for the repair and 10 minutes Plumber
replacement of fixtures. Return to office.

Office. Form
5 Wait at Home. Verify the authenticity of payment receipt and
withdraw the materials procured at LWD storeroom
60 minutes Plumber
then proceed to site and perform the repair
immediately.
job. 5 minutes Plumber JOF
END OF TRANSACTION
5 . Replace and fix 1 Inform LWD Office and accomplish Proceed to the site with the Job Order Form for
inside plumbing Job Order Form. inspection of possible fixtures for repair and 5 minutes Plumber JOF
connections and
fixtures; replacement.

the fees Form
3 Wait at Home and accept the estimate Give the estimate of needed materials for
of needed materials for procurement. procurement intended for the replacement and
2 minutes Plumber
fixing of fixtures and plumbing connections.
Return to office.

Office. Form

30 minutes Plumber
then proceed to site and perform the activity
immediately.
END OF TRANSACTION
6 . Disconnection of 1 Inform LWD Office and fill- up Job Inform the Concessionaire of LWD's Policy on Action
10 minutes JOF
water service Order Form. Disconnection Officer
connection
temporarily and 2 Proceed to the cashier's office and settle
permanently; P 30.00 Accountable
all Accounts and pay the amount of Issue Official Receipt 3 minutes Cashier
Form
service fee.

5 minutes Plumber
execute the disconnection immediately.
END OF TRANSACTION
Who may avail of the Service : Disconnected Concessionaires
7 . Reconnection of 1 Request at the LWD Office for Prepare Water Meter.

Service Connection; 2 minutes Plumber
Reconnection.

all obligations. Form
3 Wait at home. Execute the water supply reconnection. 10 minutes Plumber
job. 5 minutes Plumber AF
END OF TRANSACTION
Who may avail of the Service : Old and New Concessionaires
8 . Transfer of Service 1 Accomplish Job Order form. Proceed to site for inspection of the exact location
Connection from 3 minutes Plumber JOF
and tapping point.
one (1) site to
another site of
different house, 2 Proceed to the cashier's office and pay Accountable
establishment, etc; the amount of Transfer Fee. Form
3 Wait at Home. Show the Official Verify the authenticity of the Official Receipt and
Receipt as proof of Transfer Fee perform proper estimates of all needed materials for 10 minutes Plumber
payment to the Plumber.. procurement.
4 Accept the estimates of all needed Return to LWD Office. Advise the concessionaire
materials for procurement and perform to excavate the tapping location. 5 minutes Plumber
excavation.
5 Pay the amount of materials procured at Accountable

LWD Office.. Form

withdraw all materials procured at LWD
75 minutes Plumber
Storeroom. Proceed to site and execute the transfer
immediately.
END OF TRANSACTION
9 . Transfer of Service 1 Accomplish Job Order form. Proceed to site for inspection of exact location and
Connection from 1 5 minutes Plumber JOF
tapping point.
site to another site
of the same house, 2 Proceed to the cashier's office and pay Accountable
establishment, etc; Issue Official Receipt 2 minutes Cashier P 150.00
the amount of Transfer Fee. Form
3 Wait at Home. Show the Official Verify the authenticity of the Official Receipt and
Receipt as proof of Transfer Fee perform proper estimates of all needed materials for 10 minutes Plumber
payment to the Plumber.. procurement.
excavation.

LWD Office. Form
75 minutes Plumber
immediately.

END OF TANSACTION
10 . Payments of Water 1 Give the Water Bill (Notice of Receive Water Bill (Notice of Collection) from the
1 minute Cashier
Bills. Collection) to the Cashier. concessionaire.
2 Pay the Water Bill and wait for the Accountable

Official Receipt. Form

END OF TRANSACTION
Service Standards
Name of the Service : Application of new Water Service Connection
Schedule of the availability of the service : Monday to Friday ( 8:00 a.m. - 12:00 noon & 1:00 p.m. - 5:00 p.m. )
Who may avail of the service : Residents of the Municipality of Lupon who needs Water Supply
What are the requirements : Land Title, Deed of Donation, Deed of Sell, Certificate of Ownership & Community Tax Certificate
Duration of the service : 1 hour & 8 minutes
PERSON IN
CHARGE
1 Go to LWD office and make inquires. Conduct proper orientation/ briefing of applicant regarding the new
Action Officer Application Form
service connections and LWD's Utility Rules and Regulations..
2 Accomplish Application form and return to Action Officer for proper Give Application form to new applicant.
verification Receive and review the accomplished Application Form and advice to Action Officer
pay all obligations to the Cashier.
3 Proceed to the Cashier's office and pay installation fee and other obligations Issue Official Receipt and advise applicant to wait at Home for
and chages. inspection and estimates of all materials needed for service Cashier P 1,500.00 Accountable Form
connection.
END OF TRANSACTION
Name of the Service : Transfer of Ownership from one person to another of the same/ different house, establishment, etc.
Schedule of the availability of the service : Monday to Friday ( 8:00 a.m. - 12:00 noon & 1:00 p.m. - 5:00 p.m. )
Who may avail of the service : Old and New Concessionaires
What are the requirements : Deed of Donation, Deed of Sell or Waiver of Rights & Community Tax Certificate
Duration of the service : 18 minutes
1 Inform LWD office and furnish copy of Waiver/ Deed of Donation/ Deed of Check authenticity of documents and forward to the cashier for
Action Officer
Sale as proof of ownership. payment.
2 Proceed to the cashier's office and pay the amount of Transfer Fee Issue Official Receipt Cashier P 50.00 Accountable Form
PERSON IN
CHARGE
END OF TRANSACTION
Service Standards
Schedule of Availavibility of Servic : Monday to Friday ( 8:00 a.m. - 12:00 noon & 1:00 p.m. - 5:00 p.m. )
DURATION OF
STEP APPLICANTS/ CONCESSIONAIRES SERVICE PROVIDER FEES
CHARGE
(Under Normal
Circumstances)
1 . Application of new water 1 Conduct proper orientation/ briefing of applicant

Go to LWD office and make inquires.
service connection; regarding the new service connections and LWD's 60 minutes Action Officer
Utility Rules and Regulations..
2 Give Application form to new applicant.

Accomplish Application form and return
to Action Officer for proper verification. Receive and review the accomplished Application 5 minutes Action Officer
Form and advice to pay all obligations to the
Cashier.
3 Proceed to the Cashier's office and pay Issue Official Receipt and advise applicant to wait P 1,500.00
installation fee and other obligations and at Home for inspection and estimates of all 3 minutes Cashier
chages. materials needed for service connection.
Duration of Time TOTAL 1 hour & 8 minutes
END OF TRANSACTION
2 . Installation of new water 1 On scheduled inspection date accept list Proceed to the site for inspection. Estimate all the
service connection; of materials and excavation estimates. needed materials and excavation of service 10 minutes Plumber
connection site/ location of tappings.
2 Pay the materials procured at LWD

Office to the cashier.
service connection.
5 minutes Plumber
END OF TRANSACTION
3 . Application of new water 1 Make inquiries at the LWD Office of Compute all outstanding accounts and other fees.
service connection of total arrears and other obligations. Conduct proper reorientation and briefing of 60 minutes Action Officer
concessionaires dropped
Application of new water Make inquiries at the LWD Office of Compute all outstanding accounts and other fees.
from the master list; LWD's new policies.
2 Accomplish Application Form properly Verify the accomplished Application Form and
and return the form to the Action Officer advise the applicant to pay all obligations to the 4 minutes Action Officer
for proper verification. Cashier.
3 Pay the Installation Fee and P 1,500.00

other obligations and charges.
5 Pay the needed materials purchased at

the LWD Office to the cashier.
6 Wait at home and perform excavation of Verify the authenticity of Official Receipt payment.
tapping location. Withdraw all the needed service connection
75 minutes Plumber
5 minutes Plumber
Duration of Time TOTAL 2 hours & 40 minutes
END OF TRANSACTION
4 . a. Repair of service line 1 Inform LWD Office and accomplish Proceed to the site with the Service Request Form
5 minutes Plumber
leakages; Service Request Form. and inspect the cause of leaking.
10 minutes Plumber
3 Pay the needed materials purchased at

the LWD Office to the cashier.
Verify the payment receipt and withdraw all the
5 minutes Plumber
END OF TRANSACTION
b. Check the occurrence of 1 Inform LWD Office and accomplish Proceed to the site with the Service Request Form
dirty water, bad taste 10 minutes Plumber
and objectionable odor;
2 Wait at Home Execute proper flushing of water at the water meter

properly.
3 Acknowledge the completion of the job. Return to Office with the acknowledgement of job
5 minutes Plumber
Duration of Time TOTAL 1 hour to 1 hour & 30 minutes
END OF TRANSACTION
c. Verify the high water 1 Inform LWD Office and accomplish Proceed to the site with the Service Request Form
consumption and to 10 minutes Plumber
Service Request Form. and inspect probable cause.
conduct rereading;
2 Wait at Home Reread the present consumption and check the
process.
5 minutes Plumber
Duration of Time TOTAL 45 minutes
END OF TRANSACTION
d. Check the Low and 1 Inform LWD Office and accomplish

Proceed to the site with the Service Request Form. 5 minutes Plumber
High water pressure; Service Request Form.

15 minutes Plumber
5 minutes Plumber
END OF TRANSACTION
e. Perform investigation of 1 Inform LWD Office and accomplish Proceed to site with the Service Request Form and
10 minutes Plumber
no water. Service Request Form. inspect the probable cause.

fixtures.
5 minutes Plumber
END OF TRANSACTION
5 . Repair of inside plumbing 1 Inform LWD Office and accomplish Job Proceed to site with the accomplished Job Order
10 minutes Plumber
leakages; Order Form. Form for inspection.
2 Proceed to the cashier's office and pay

the fees
3 Wait at Home and accept the estimate of Give the estimate of needed materials for
needed materials for procurement. procurement intended for the repair and 10 minutes Plumber

Office.

60 minutes Plumber
immediately.
5 minutes Plumber
END OF TRANSACTION
6 . Replace and fix inside 1 Inform LWD Office and accomplish Job Proceed to the site with the Job Order Form for
plumbing connections and Order Form. inspection of possible fixtures for repair and 5 minutes Plumber
fixtures;
replacement.
Replace and fix inside Inform LWD Office and accomplish Job Proceed to the site with the Job Order Form for
fixtures;
replacement.

the fees
needed materials for procurement. procurement intended for the replacement and
2 minutes Plumber
Return to office.

Office.

30 minutes Plumber
immediately.
5 minutes Plumber
END OF TRANSACTION
7 . Disconnection of water 1 Inform LWD Office and fill- up Job Inform the Concessionaire of LWD's Policy on Action
service connection 10 minutes
Order Form. Disconnection Officer
temporarily and
permanently;
2 Proceed to the cashier's office and settle
P 30.00
service fee.

5 minutes Plumber
5 minutes Plumber
Return to Office with the acknowledgement of job
5 minutes Plumber
END OF TRANSACTION
8 . Reconnection of Service 1 Request at the LWD Office for Prepare Water Meter.
2 minutes Plumber
Connection; Reconnection.
2 Proceed to the cashier's office and pay all

obligations.
5 minutes Plumber
END OF TRANSACTION
Connection from one (1) site 3 minutes Plumber
and tapping point.
to another site of different
house, establishment, etc;
the amount of Transfer Fee.
3 Wait at Home. Show the Official Receipt Verify the authenticity of the Official Receipt and
as proof of Transfer Fee payment to the perform proper estimates of all needed materials for 10 minutes Plumber
Plumber.. procurement.
excavation.
5 Pay the amount of materials procured at

LWD Office..

75 minutes Plumber
immediately.
5 minutes Plumber
END OF TRANSACTION
Connection from 1 site to 5 minutes Plumber
tapping point.
another site of the same
house, establishment, etc; 2 Proceed to the cashier's office and pay
the amount of Transfer Fee.
excavation.
5 Pay the amount of materials procured at

LWD Office.
Pay the amount of materials procured at
LWD Office.
75 minutes Plumber
immediately.
5 minutes Plumber
END OF TANSACTION
12 . Payments of Water Bills. 1 Give the Water Bill (Notice of Receive Water Bill (Notice of Collection) from the
1 minute Cashier
Collection) to the Cashier. concessionaire.
2 Pay the Water Bill and wait for the

Official Receipt.
END OF TRANSACTION
FORM
Application Form
Accountable
Form
Accountable
Form
AF
Application Form
Accountable
Form
Accountable
Form
AF
SRF
Accountable
Form
SRF
SRF
SRF
SRF
SRF
SRF
SRF
SRF
SRF
JOF
Accountable
Form
Accountable
Form
JOF
JOF
JOF
Accountable
Form
Accountable
Form
JOF
JOF
Accountable
Form
JOF
JOF
Accountable
Form
AF
JOF
Accountable
Form
Accountable
Form
JOF
JOF
Accountable
Form
Accountable
Form
JOF
Accountable
Form
LUPON WATER DISTRICT
CITIZEN'S CHARTER
HOW TO AVAIL OF THE SERVICE:
DURATION OF
ACTIVITY PERSON IN
FRONTLINE SERVICES STEP APPLICANTS/ CONCESSIONAIRES SERVICE PROVIDER FEES FORM
( Under Normal CHARGE
Circumstances )
1 . Application for new service 1 Proceed to LWD office and make Conduct proper orientation/ briefing of applicant
connection inquires. regarding the new service connections and LWD's 45 minutes Action Officer Application Form

Fill-up Application form and return to
Action Officer for proper verification. Receive and review the accomplished Application 3 minutes Action Officer
Cashier.
3 Pay Installation Fee Accept payment and issue the corresponding P 1,500.00
and other obligations and charges. Official Receipt. Advise applicant to wait at Home Accountable
3 minutes Cashier
for inspection and estimates of all materials needed Form
for service connection.
END OF TRANSACTION
2 . Installation of new service 1 Wait at Home and accept the list of Proceed to site for inspection. Estimate all the
connection estimated materials for procurement. needed materials and excavation of service 10 minutes Plumber
2 Pay the materials needed at LWD Office. Accept payment and issue the corresponding Accountable
2 minutes Cashier
service connection.
END OF TRANSACTION
3 . Installation of consumer 1 Make inquiries at the LWD Office of Compute all outstanding accounts and other fees.
service connection who were total arrears and other obligations. Conduct proper reorientation and briefing of 45 minutes Action Officer
drop from the master list.
LWD's new policies..
2 Fill-up Application Form properly and Verify the accomplished Application Form
return the form to the Action Officer for properly and advise the applicant to pay all 3 minutes Action Officer Application Form
proper verification. obligations to the cashier.
3 Pay the Installation Fee and Accept payment and issue the corresponding P 1,500.00 Accountable
4 minutes Cashier
other obligations and charges. Official Receipt. Form
4 Wait at Home. Accept the list of Proceed to site to conduct inspection and estimates
materials for procurement. of all needed materials and excavation of tapping 10 minutes Plumber
location. Return to Office.
5 Pay the needed materials purchased at Accept payment and issue the corresponding Accountable
2 minutes Cashier
the LWD Office. Official Receipt. Form
1 hour Plumber
END OF TRANSACTION
4 . a. Repair of Service Line 1 Inform LWD Office and fill- up Service Proceed to site with the Service Request Form and
Leakages. Request Form. inspect the cause of leaking.
2 Wait at Home. Accept the list of Estimate all materials needed and return to office
10 minutes Plumber
materials needed. for materials preparation..
3 Pay the materials procured at LWD Accept payment and issue the corresponding Accountable
2 minutes Cashier
Office. Official Receipt. Form
materials procured at LWD Storeroom and proceed 45 minutes Plumber
to site. Perform the repair.
repair. 3 minutes Plumber SRF
END OF TRANSACTION
b. Checking the Taste, 1 Inform LWD Office and fill- up Service Proceed to site with the Service Request Form and
Odor and Dirty Water. Request Form. check the veracity of the information.
or in the pipelines and clean the water meter 45 minutes Plumber
properly.
END OF TRANSACTION
c. Verifying the High 1 Inform LWD Office and fill- up Service Proceed to site with the Service Request Form.
Consumption and 10 minutes Plumber SRF
Request Form. Inspect probable causes.
conduct Rereading.
process.
END OF TRANSACTION
d. Checking the Low and 1 Inform LWD Office and fill- up Service
Proceed to site with the Service Request Form. 3 minutes Plumber SRF
High Pressure. Request Form.

15 minutes Plumber
END OF TRANSACTION
e. Perform investigation on 1 Inform LWD Office and fill- up Service Proceed to site with the Service Request Form and
No Water. Request Form. inspect the probable causes.

fixtures.
END OF TRANSACTION
5 . Repair of inside plumbing 1 Inform LWD Office and fill- up Job Proceed to site with the accomplished Job Order
leakages. Order Form. Form for inspection.
2 Pay the amount of service fee. Accept payment and issue the corresponding Accountable
2 minutes Cashier P 30.00
2 minutes Cashier

withdraw the materials procured at LWD
1 hour Plumber
Storeroom and proceed to site. Perform the repair
immediately.
END OF TRANSACTION
6 . Replace and fix inside 1 Inform LWD Office and fill- up Job Proceed to site for inspection of possible fixtures
plumbing connections and 3 minutes Plumber JOF
Order Forms. for repair and replacement.
fixtures.
2 Pay the amount of service fee. Accept payment and issue the corresponding Accountable
2 minutes Plumber
Return to office.
2 minutes Cashier
withdraw the materials procured at LWD
30 minutes Plumber
Storeroom and proceed to site. Perform the activity
immediately.
END OF TRANSACTION
7 . Disconnection of Service 1 Acknowledge Receipt of Disconnection Pull-out Water Meter and return to office. Record
3 minutes Plumber DOF
Connection. Order. all the details in the logbook.
END OF TRANSACTION
8 . Temporary or Permanent 1 Inform LWD Office and fill- up Job Inform the Concessionaire of LWD's Policy on Action
10 minutes JOF
disconnection of water
supply service. 2 Pay the amount of disconnection fee. Accept payment and issue the corresponding Accountable

5 minutes Plumber
END OF TRANSACTION
9 . Reconnection of Service 1 Request at LWD Office for Prepare Water Meter.

2 minutes Plumber
Connection. Reconnection.
2 Pay all obligations. Accept payment and issue the corresponding Accountable
3 Wait at home. Execute water supply reconnection. 10 minutes Plumber
END OF TRANSACTION
10 . Transfer of Service 1 Fill-up Job Order form. Proceed to site for inspection of exact location and
Connection from 1 site to 3 minutes Plumber JOF
tapping point.
another site of different
house, establishment, etc.
Transfer of Service Proceed to site for inspection of exact location and
tapping point.
another site of different
house, establishment, etc. 2 Pay the amount of Transfer Fee. Accept the payment and issue the corresponding Accountable
materials for procurement and perform 5 minutes Plumber
excavation. to excavate the tapping location.
5 Pay the amount of materials. Accept payment and issue the corresponding Accountable
2 minutes Cashier
60 minutes Plumber
Storeroom. Proceed to site andexecute the transfer
immediately.
END OF TRANSACTION
11 . Transfer of Service 1 Fill-up Job Order form. Proceed to site for inspection of exact location and JOF
tapping point.
house, establishment, etc.
2 Pay the amount of Transfer Fee. Accept the payment and issue the corresponding Accountable
excavation.
5 Pay the amount of materials. Accept payment and issue the corresponding Accountable
2 minutes Cashier

60 minutes Plumber
60 minutes Plumber
immediately.
END OF TANSACTION
12 . Transfer of Ownership from 1 Inform LWD office and furnish copy of Check authenticity of documents and forward to
one person to another person Waiver/ Deed of Donation/ Deed of Sale the cashier for payment. 5 minutes Action Officer
of the same and different
house/ establishment, etc. as proof of ownership.
2 Pay the amount of Transfer Fee. Accept payment and issue the corresponding Accountable
Official Receipt. Execute the transfer of ownership. Form
END OF TANSACTION
13 . Distribution of Water Bills. 1 Received and sign the Water Bill (Notice Deliver/ Give the Water Bill (Notice of Collection) 1 minute per Action Notice of
of Collection). to the concessionaire and return the duplicate copy concessionaire Officer Collection
to LWD Office.
END OF TRANSACTION
1 minute Cashier
2 Pay the Water Bill and wait for the Accept payment and issue the corresponding Accountable
2 minutes Cashier
receipt. Official Receipt. Form
END OF TRANSACTION
Service Standards
Schedule of Availavibility of Service Monday to Friday from 8:00 a.m. to 12:00 nn and from 1:00 p.m. to 5:00 p.m
Who may avail of the Service Applicants/ Concessionaires
DURATION OF
STEP APPLICANTS/ CONCESSIONAIRES SERVICE PROVIDER FEES
(Under Normal CHARGE
Circumstances)
1 . Application of new water 1 Conduct proper orientation/ briefing of applicant
Go to LWD office and make inquires.
service connection; regarding the new service connections and LWD's 45 minutes Action Officer

Accomplish Application form and return
to Action Officer for proper verification. Receive and review the accomplished Application 3 minutes Action Officer
Cashier.
3 Proceed to the Cashier's office and pay Issue the corresponding Official Receipt and advise P
installation fee, other obligations, applicant to wait at Home for inspection and
charges and two months 3 minutes Cashier
deposit.residential, commercial estimates of all materials needed for service
connection.
END OF TRANSACTION
2 . Installation of new water 1 On scheduled inspection date accept list Proceed to site for inspection. Estimate all the
2 Pay the materials procured at LWD Accept payment and issue the corresponding
2 minutes Cashier
Office to the cashier. Official Receipt.
service connection.
4 Acknowledge the completion of work.

Return to Office with the acknowledgement of job
3 minutes Plumber
Duration of Time TOTAL

END OF TRANSACTION
2 Fill-up Application Form properly and Verify the accomplished Application Form
return the form to the Action Officer for properly and advise the applicant to pay all 3 minutes Action Officer
proper verification. obligations to the Cashier.
3 Pay the Installation Fee and other Accept payment and issue the corresponding P
4 minutes Cashier
obligaation and charges, two months Official Receipt.
deposit for residential, commercial.
4 Wait at Home. Accept the list of Proceed to site to conduct inspection and estimates
materials for procurement. of all needed materials and excavation of tapping 10 minutes Plumber
location. Return to Office.
5 Pay the needed materials purchased at Accept payment and issue the corresponding
2 minutes Cashier
the LWD Office to the cashier. Official Receipt.
75 minutes Plumber
3 minutes Plumber
END OF TRANSACTION
4 . a. Repair of service line 1 Inform LWD Office and fill- up Service Proceed to site with the Service Request Form and
5 minutes Plumber
leakages; Request Form. inspect the cause of leaking.
10 minutes Plumber
3 Pay the needed materials purchased at Accept payment and issue the corresponding
2 minutes Cashier
the LWD Office to the cashier. Official Receipt.
3 minutes Plumber
END OF TRANSACTION
b. Check the occurrence of 1 Inform LWD Office and fill- up Service Proceed to site with the Service Request Form and
dirty water, bad taste 10 minutes Plumber
Request Form. check the water supply.

properly.
work done 3 minutes Plumber
END OF TRANSACTION
c. Verify the high water 1 Inform LWD Office and fill- up Service Proceed to site with the Service Request Form and
consumption and to 10 minutes Plumber
Request Form. inspect probable causes.
conduct rereading;
process.
END OF TRANSACTION
d. Check the Low and 1 Inform LWD Office and fill- up Service
Proceed to site with the Service Request Form. 3 minutes Plumber
High water pressure; Request Form.

15 minutes Plumber
3 minutes Plumber
work done. completion and record activity in the logbook.
END OF TRANSACTION
e. Perform investigation of 1 Inform LWD Office and fill- up Service Proceed to site with the Service Request Form and
10 minutes Plumber
no water. Request Form. inspect the probable causes.

fixtures.
END OF TRANSACTION
5 . Repair of inside the house 1 Inform LWD Office and fill- up Job Proceed to site with the accomplished Job Order
10 minutes Plumber
plumbing leakages; Order Form. Form for inspection.
2 Pay the amount of service fee. Accept payment and issue the corresponding
2 minutes Cashier P
Official Receipt.
2 minutes Cashier
Office. Official Receipt.

60 minutes Plumber
immediately.
3 minutes Plumber
work done completion and record activity in the logbook.
END OF TRANSACTION
6 . Replace and fix inside 1 Inform LWD Office and fill- up Job Proceed to site with the Job Order Form for
fixtures;
replacement.
2 Pay the amount of service fee. Accept payment and issue the corresponding
2 minutes Cashier P
Official Receipt.
2 minutes Plumber
Return to office.
2 minutes Cashier
Office. Official Receipt.

30 minutes Plumber
immediately.
3 minutes Plumber
work done
END OF TRANSACTION
10 minutes
service connection Order Form. Disconnection Officer
temporarily and
permanently; and 2 Settle all Accounts and pay the amount Accept payment and issue the corresponding
3 minutes Cashier P
reconnection of service fee. Official Receipt.

5 minutes Plumber
END OF TRANSACTION
8 . Reconnection of Service 1 Request at LWD Office for Prepare Water Meter.
2 minutes Plumber
2 Pay all obligations. Accept payment and issue the corresponding

2 minutes Cashier P
Official Receipt.
END OF TRANSACTION
9 . Transfer of Service 1 Fill-up Job Order form. Proceed to site for inspection of the exact location
Connection from one (1) site 3 minutes Plumber
and tapping point.
2 Pay the amount of Transfer Fee. Accept the payment and issue the corresponding
2 minutes Cashier P
Official Receipt.
materials for procurement and perform 5 minutes Plumber
excavation. to excavate the tapping location.
5 Pay the amount of materials procured at Accept payment and issue the corresponding
2 minutes Cashier
LWD Office.. Official Receipt.

75 minutes Plumber
immediately.
3 minutes Plumber
END OF TRANSACTION
10 . Transfer of Service 1 Fill-up Job Order form. Proceed to site for inspection of exact location and
tapping point.
house, establishment, etc; 2 Pay the amount of Transfer Fee. Accept the payment and issue the corresponding
2 minutes Cashier P
Official Receipt.
excavation.
5 Pay the amount of materials procured at Accept payment and issue the corresponding
2 minutes Cashier
LWD Office.. Official Receipt.
75 minutes Plumber
immediately.
3 minutes Plumber
END OF TANSACTION
11 . Transfer of Ownership from 1 Inform LWD office and furnish copy of Check authenticity of documents and forward to
one person to another person Waiver/ Deed of Donation/ Deed of Sale the cashier for payment. 5 minutes Action Officer
of the same/ different house,
establishment, etc; as proof of ownership.
2 Pay the amount of Transfer Fee. Accept payment and issue the corresponding
3 minutes Cashier P
Official Receipt. Execute the transfer of ownership.
END OF TRANSACTION
12 Distribution of water bill per 1 inform LWD office if you do not receive Frontline officer wil check the whereabout of your 5 minutes Action Officer
zone and there are seven your monthly water bill to avoid penalty. water bill.
zone
2 Payment of water bill is given a grace A ten percent penalty impose after due date 3 minutes Cashier
period of fourten days.
END OF TRANSACTION
1 minute Cashier
2 Pay the Water Bill and wait for the Accept payment and issue the corresponding
2 minutes Cashier
receipt. Official Receipt.
END OF TRANSACTION
14 Getting clearance from Municipal Ordinance No. 2019-04 Payment for the issuance of clearance 60 minutes GM
Water District 1 Sewage Treatment and Septage
Management System of Lupon,
Davao Oriental
END OF TRANSACTION
0 p.m. to 5:00 p.m.
FEES FORM
Application
Form
1,500.00
420.00 Accountable
840.00 Form
Accountable
Form
AF
Application
Form
1,500.00 Accountable
420.00 Form
840.00
Accountable
Form
AF
SRF
Accountable
Form
SRF
SRF
SRF
SRF
SRF
SRF
SRF
SRF
SRF
JOF
Accountable
30.00
Form
Accountable
Form
JOF
JOF
Accountable
30.00
Form
Accountable
Form
JOF
JOF
Accountable
30.00
Form
JOF
Accountable
150.00
Form
AF
JOF
Accountable
200.00
Form
Accountable
Form
JOF
JOF
Accountable
150.00
Form
Accountable
Form
JOF
Accountable
50.00
Form
Accountable
Form
Accountable
Form
P 100.00 Accountable
Form
LUPON WATER DISTRICT
CITIZEN'S CHARTER
"We Quench the Nation's Thirst"
HOW TO AVAIL OF THE SERVICE:
DURATION OF
APPLICANTS/ ACTIVITY PERSON IN
FRONTLINE SERVICES STEP SERVICE PROVIDER FEES FORM
CONCESSIONAIRES (Under normal CHARGE
circumstances)
1 . Application for new 1 Proceed to LWD office and make

inquires. Conduct proper orientation/ briefing of Application
service connection applicant regarding new service connections.
30 minutes A.O
form
2 Fill-up Application form and Give Application form to new applicants.

return to A.O for proper
verification. Receive and review the accomplished 3 minutes A.O
Application Form, and advised to pay to the
cashier.
3 Pay Installation Fee and other

Process payment and issue O.R..Advise P 1,500.00
applicant to wait at Home for inspection and
5 minutes Cashier AF
obligations and charges. estimates of materials needed for service
connection.
END OF TRANSACTION
2 . Installation of new 1 Wait at Home and accept the list Proceed to site and estimate materials needed
service connection of estimated materials for and excavation of service connection site/ 10 minutes Plumber
procurement. location.
2 Pay the materials needed at LWD Accountable

Issue O.R of payment. 2 minutes Cashier
Office. Form
3 Return to office and acknowledge payment
Perform excavation at the site.
receipt and withdraw the necessary materials 10 minutes Plumber
at LWD storeroom.
4 Acknowledge the completion of Install service connection and return to the

work. office with the acknowledgement of the 20 minutes Plumber
completed job from the Concessionaire.
END OF TRANSACTION
3 . Installation of new 1 Make inquiries at the LWD Compute all outstanding accounts and other
service connection of Office of total arrears and other fees. Conduct proper reorientation and 20 minutes Action Officer
concessionaire who obligations. briefing. of new policies..
were drop from the 2 Fill-up Application Form Verify the accomplished Application Form
master list. properly and return the form to properly and advise the applicant to pay all 3 minutes Action Officer
AD for proper verification. obligations to the cashier.
3 Pay Installation Fee and other Accept payments and issue the corresponding P 1,500.00
2 minutes Cashier Accountable
Official Receipts. Form
obligations and charges
4 Wait at Home and accept the list Proceed to site for the conduct of inspection
of estimated materials for and estimates of all needed materials and
15 minutes Plumber
procurement. possible excavation of the exact location of
tappings.
5 Purchase needed materials at the Accept payments and issue the corresponding
Accountable
Official Receipts. 2 Cashier
Form
LWD Office and Hardwares.
6 Acknowledge the completion of Install the service connection and return to
work. the office with the acknowledgement of job 20 minutes Plumber
completion.
END OF TRANSACTION
4 . Repair of Service line 1 Inform LWD Office and fill- up Proceed to site with the Job Order Form and
leakages Job Order Form. inspect the cause of leaking.
2 Wait at Home and accept Estimate any needed materials for the repair.
estimates of materials.
3 Procure needed materials for Perform the repair.
20 minutes Plumber
repair.
4 Acknolewdge the completion of Return to Office with the acknowledged form
2 minutes Plumber
the repair and record activity in the logbook.
END OF TRANSACTION
5 . Repair of inside 1 Inform LWD Office and fill- up Proceed to site for inspection of probable
plumbing leakages Job Order Form. leakages.
2 Pay the amount of service fee. Accept payments and issue the corresponding Accountable
3 Wait at Home and accept Estimate any needed materials for the repair.
10 minutes Plumber
estimates of materials.
4 Procure needed materials for Perform the repair.
20 minutes Plumber
repair.
2 minutes Plumber
the repair and record activity in the logbook.
END OF TRANSACTION
6 . Replace and fix inside 1 Inform LWD Office and fill- up Proceed to site for inspection of possible
plumbing connections. Job Order Forms. fixtures repair and replacements.
2 Pay the amount of service fee. Accept payments and issue the corresponding Accountable
3 Wait at Home and accept Estimate any needed materials for the repair
10 minutes Plumber
estimates of materials. and replacement.
4 Procure needed materials. Replace and fix the defective plumbing
20 minutes Plumber
connections.
2 minutes Plumber
the job. and record activity in the logbook.
END OF TRANSACTION
7 . Disconnection of 1 Acknowledge Receipt of Pull-out Water Meter and return to office.

Service Connection. Disconnection Order with date Record all the details to the logbook. 3 minutes Plumber DOF
and time of disconnection.
END OF TRANSACTION
8 . Reconnection of 1 Request at LWD Office for Prepare Water Meter.

2 minutes Plumber
Service Connection. Reconnection.
2 Pay all obligations. Accept payment and issue O.R. 2 minutes Cashier P 150.00 AF
3 Wait at home. Execute water supply reconnection. 2 minutes Plumber

4 Acknowledge completion of the Return to Office with the acknowledged form
2 minutes Plumber
activity. and record activity in the logbook.
END OF TRANSACTION
9. 1 Fill-up Job Order form. Proceed to site for inspection. 3 minutes A.O SRF
Transfer of Service
Connection from 1 site 2 Accept payment and issue Offial Receipt. Accountable
Pay obligation to the Cashier. 1 minute Cashier P 200.00
to another site of Form
different house, 3 Show O.R. to the Action Officer Instruct concessionaire for the activities, and
establishment, etc. 10 minutes Plumber
as proof of payment execute the transfer.

2 minutes Plumber
the service and record activity in the logbook.
END OF TRANSACTION
10 . 1 Fill-up Job Order form. Proceed to site for inspection. 5 minutes A.O
Transfer of Service
Connection from 1 site 2
Pay obligation to the Cashier. Accept payment and issue Official Receipt 1 minute Cashier P 150.00 AF
to another site of the
same house,
3 Show O.R. to the Action Officer Instruct concessionaire for the activities, and
establishment, etc. 10 minutes Plumber
as proof of payment execute the transfer.
4 Acknowledge the completion of Return to Office with the acknowledged form

2 minutes Plumber
the service. and record activity in the logbook.
END OF TANSACTION
11 . 1 Inform LWD office and furnace Check authenticity of documents and forward
5 minutes A.O
Transfer of Ownership copy of waiver to the cashier.
from one person to
2
another person of Pay obligation to the Cashier. Accept payment and issue Official Receipt 2 minutes Cashier P 50.00 AF
different house,
establishment, etc.
END OF TANSACTION
Give/ issue Original copy of Water Bill
Received and sign Water Bill 1 minute/
12 . Distribution of Bills 1 (Notice of Collection). Return duplicate copy A.O
(Notice of Collection). concessionaire
to LWD Office.
Return the duplicate copy of Water Bills

10 minutes A.O
(Notice of Collection) to LWD Office.
END OF TRANSACTION
13 . Payments of Water Give Water Bills (Notice of Receive Water Bills (Notice of Collection) to
1 1 minute Cashier
Bills Collection) to the Cashier. the concessionaire.
Pay Water Bills and wait for the

2 Receive payments and issue O.R. 2 minutes Cashier
receipt.
END OF TRANSACTION
17 . Chlorine Application Prepare container and fill with clean water

(Calcium Hypochlorite 1 and dilute chlorine with the dosage required,
and Chlorine Dioxide) stir properly to dissolve.
20 minutes WRFO-C
2 Clean the drum and fill water in a full level
Pour the prepared chlorine on the drum full

3
of water and stir well.
Set suction of the chlorinator on the drum

4 with chlorine, turn “ ON “ the chlorinator
pump to start feeding.
END OF TRANSACTION
Drain Engine oil and remove Oil Filter and
17 . Genset Lubrication 1
Fuel Filter.
Return drain plug and fill Engine 2 gallons of

2
Oil.
3 Put and full oil in the Oil Filter then install.

3 hours WRFO-C
Install the Fuel Filter and press the fuel valve
4 pump many times until the air move out
from the fuel line.
Check Engine oil level and Radiator coolant
5
level, ready for testing/operation.
END OF TRANSACTION
18 . Water Production 1 Check power supply (Voltage & Current) 1 minute

(Langka Pump Station)
2 Measure and record Static Water Level. 1 minute
3 Open the bypass valve (1/2open) 1 minute
Press the Start Button to start pumping feed

4 5 minutes
to Bypass.
Simultaneously open the discharge valve and

5 2 minutes
close bypass valve moderately.
Prepare logbook and record Voltage, Current

6 1 minute WRFO-C
and Pressure.
Monitor pumping operation, Proceed to

7
Reservoir to Inspect Water level.
Return to Pumping Station when Reservoir is

8 10 minutes
full.
Measure and record Pumping Water Level,

9 2 minutes
stop the pump.
10 Record Power and Water Production. 1 minute
11 Perform Routine Housekeeping. 10 minutes
END OF TRANSACTION
Prepare logbook, record power consume and
(Pump station 1) 1
water production.
2 minutes WRFO-C
Inspect Submersible pump and Chlorinator

2 condition by re-starting since it was 15 minutes WRFO-C
automatically operated, monitor operation.
3 Perform Routine Housekeeping 5 minutes WRFO-C

END OF TRANSACTION
19 . Summary Records of 1
Record daily water production (PS1 and
10 minutes WRFO-C
Quarterly Groundwater PS5).
Withdrawal
2 Submit record quarterly. WRFO-C
END OF TRANSACTION
20 . Daily Accomplishment 1 Prepare checklist.

report/ checklist
20 minutes WRFO-C
prepared
2 Record the daily activities on the checklist.
END OF TRANSACTION
1 Gather O.R. duplicates. 1 minute A.O WB
21 . Posting of Payments
M B S/ Ageing
Post Payments on Monthly Billing Summary,
of Accounts/
2 Ageing of Accounts and Installation Fee/ 1 minute A.O
IF& Mats.
Materials ledger.
Ledger Card
R of C &
3 Check Payments Breakdown. 1 minute A.O
Deposits
Customers
4 Post Payments on Ledger. 1minute A.O
Ledger
END OF TRANSACTION
1 Gather Water Bills 1 minute A.O Water Bills
22 . Monthly Summary
Billing Report 2 Encode Customers Water Bills 1 minute A.O
Monthly Billing
Summary
3 Print Summary Billing report. 1 minute A.O
END OF TRANSACTION
1 Encode Payments 1 minute A.O
23 . Ageing of Accounts
2 Review and check Posting 1 minute A.O Monthly Ageing
Report
3 Print Monthly Ageing of Accounts Report. 1 minute A.O
END OF TRANSACTION
Make Purchase Request, gather canvass and
1 10 minutes A.O P.R forms
abstract papers.
24 . Prepares Purch. Make Purchase Request, gather canvass and
1 10 minutes A.O P.R forms
abstract papers.
Req.,Purch. Order,
Disb. Voucher
Fill-up Purchase Orders, make Journal Entry
P.O., J.E.V.,
2 Voucher entry and attached Budget 30 minutes A.O
B.U.R.
Utilization Request.
Prepare Disbursement vouchers. Endorse to

3 15 minutes A.O D.V's fopms
Action Officer for approval.
4 Forward to Cashier for issuance of check. 5 minutes A.O
END OF TRANSACTION
1 Gather and check all DTR's 20 minutes A.O
25 . Prepare Payroll
2 Fill-up and print payroll. 20 minutes A.O Payroll forms
J.E.V.,
Prepare Journal Entry Vouchers, Budget
3 30 minutes A.O B.U.R.,D.V
Utilization Request, Disbursement Voucher.
forms
4 Endorse to Action Officer For approval. 5 minutes A.O
5 Forward to Cashier for issuance of check. 1 minute A.O
END OF TRANSACTION
26 . Prepare Monthly Fill-up GSIS, BIR, HDMF and Philhealth Official

1 1hour A.O
Contribution Form. Remitance Form
Remittance
Prepare B U Request, J E Voucher, and BUR, JEV, DV
2 1 hour A.O
Disb. Voucher. forms
3 Endorse to A. O. For approval. 5 minutes A.O
4 Forward to Cashier for check issuance. 5 minutes A.O
END OF TRANSACTION
1 Gather Store Requisition Form slip. 10 minutes A.O MSIJ form
27 . Updating Materials/
Withdrawals
27 . Updating Materials/
Withdrawals
Check and record all materials out to ledger
2 card and prepare materials and supply issue 10 minutes A.O
journal form.
END OF TRANSACTION
28 . Review Daily Gather daily report of collection and deposit

Collection Receits 1 from Cashier and check if properly tally from 1 hour/day A.O
O.R's.
2 Prepare Collection Receipts form. 1 hour/month A.O CRR form
END OF TRANSACTION
29 . Review Monthly Water 1

Gather all Water Bills/ Notice of Collection 10 minutes/
A.O
Bill Receipts then check. booklet
Inform the billing Incharge if theres eroneous

2 3 minutes A.O
charging billed for BAM preparation.
3 Return Water Receipts to billing Incharge. 5 minutes A.O
END OF TRANSACTION
Estimate Annual Expenses for LWD
30 . Assist in Budget 1
operation.
3 hours/year A.O
Preparation
2 Endorse to Action Officer for Review. 15 minutes/year A.O
3 Prepare Budget Financial Statement. 6 hours/year A.O
4 Submit for approval to Action Officers. 10 minutes/year A.O
END OF TRANSACTION
31 . Preparation of Take monthly review of total expenses

1 1 hour/month A.O
Financial Statement of incured against annual budget.
Monthly Reports
Prepare check Ddisbursements Journal, Cash
2 Deposit Journal, Non-cash Journal entries, 2 days/month A.O
recap entries.
Post to book of accounts (General Jounal),
3 prepareTrial Balance and to Financial 2 days/month A.O
Statement.
Prepare Income Statement, Balance Sheet,

4 2 days/month A.O
Cash Flow and Monthly Data Sheet.
END OF TRANSACTION
12 . Pre-billing 1 5 minutes A.O

Prepare Water Bill Notice of Collection.
2 90 minutes A.O
Write Concessionaires name and all the
details to the (Notice of Collection) and post
arrears, meter deposit and other charges.
END OF TANSACTION
13 . Water Meter Reading 1 Prepare Meter Reading Card by Zone. 1 minute Meter Reader
2
Proceed to site and read/ record
1 minute per
concessionaires' water consumption for the Meter Reader
concessionaire
month in cubic metercubic meter.
END OF TRANSACTION
.
14 . Billing 1 Received meter reading cards from Meter
2 minutes A.O
Reader.
2 Prepare Water Bills booklet and enter

concessionaires meter reading, and compute 2 hours per zone A.O
cubic meter consumed.
3 Check appropriate entry of billing

A.O
computation.
4 Stamped Disconnection order to the 10 minutes per

A.O
delinquent concessionaires. zone
Forward the Water Bills to Action Officer for
5 2 minutes per zone A.O
distribution.
END OF TRANSACTION
Service Standards
DURATION OF
CHARGE
(Under Normal
Circumstances)
1 . Installation of new water 1 On scheduled inspection date accept list Proceed to the site for inspection. Estimate all the

Office to the cashier. Form
service connection.
END OF TRANSACTION
2 Accomplish Application Form properly Verify the accomplished Application Form and
and return the form to the Action Officer advise the applicant to pay all obligations to the 4 minutes Action Officer Application Form
for proper verification. Cashier.
3 Pay the Installation Fee and P 1,500.00 Accountable

other obligations and charges. Form

materials at LWD storeroom. Proceed to the site 75 minutes Plumber
Duration of Time TOTAL : 2 hours & 40 minutes
END OF TRANSACTION
3 . a. Repair of service line 1 Inform LWD Office and accomplish Proceed to the site with the Service Request Form
leakages; Service Request Form. and inspect the cause of leaking.
10 minutes Plumber

END OF TRANSACTION
b. Check the occurrence of 1 Inform LWD Office and accomplish Proceed to the site with the Service Request Form
dirty water, bad taste 10 minutes Plumber SRF

properly.
Duration of Time TOTAL : 1 hour to 1 hour & 30 minutes
END OF TRANSACTION
c. Verify the high water 1 Inform LWD Office and accomplish Proceed to the site with the Service Request Form
consumption and to 10 minutes Plumber SRF
Service Request Form. and inspect probable cause.
conduct rereading;
process.
END OF TRANSACTION
d. Check the Low and 1 Inform LWD Office and accomplish

Proceed to the site with the Service Request Form. 5 minutes Plumber SRF
High water pressure; Service Request Form.

15 minutes Plumber
END OF TRANSACTION
e. Perform investigation of 1 Inform LWD Office and accomplish Proceed to site with the Service Request Form and
no water. Service Request Form. inspect the probable cause.

fixtures.
END OF TRANSACTION
4 . Repair of inside plumbing 1 Inform LWD Office and accomplish Job Proceed to site with the accomplished Job Order
leakages; Order Form. Form for inspection.

the fees Form

Office. Form
60 minutes Plumber
immediately.
END OF TRANSACTION
5 . Replace and fix inside 1 Inform LWD Office and accomplish Job Proceed to the site with the Job Order Form for
plumbing connections and Order Form. inspection of possible fixtures for repair and 5 minutes Plumber JOF
fixtures;
replacement.

the fees Form
2 minutes Plumber
Return to office.

Office. Form

30 minutes Plumber
immediately.
END OF TRANSACTION
service connection 10 minutes JOF
temporarily and
permanently;
2 Proceed to the cashier's office and settle
P 30.00 Accountable
Form
service fee.

5 minutes Plumber
END OF TRANSACTION
7 . Reconnection of Service 1 Request at the LWD Office for Prepare Water Meter.
2 minutes Plumber
2 Proceed to the cashier's office and pay all Accountable

obligations. Form
END OF TRANSACTION
Connection from one (1) site 3 minutes Plumber JOF
and tapping point.
excavation.

LWD Office.. Form

75 minutes Plumber
immediately.
END OF TRANSACTION
tapping point.
house, establishment, etc; 2 Proceed to the cashier's office and pay Accountable
excavation.

LWD Office. Form
75 minutes Plumber
immediately.

END OF TANSACTION
1 minute Cashier
2 Pay the Water Bill and wait for the Accountable


END OF TRANSACTION

Citizen Chart

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Citizen Chart

Uploaded by

Copyright:

Available Formats

LUPON WATER DISTRICT CITIZEN'S CHARTER

HOW TO AVAIL OF THE SERVICES:

2 Pay the materials procured at LWD Accountable

Duration of Time TOTAL : 1 hour & 17 minutes

3 Pay the Installation Fee and P 1,500.00 Accountable

5 Pay the needed materials purchased at Accountable

Duration of Time TOTAL : 2 hours & 40 minutes

3 Pay the needed materials purchased at Accountable

Duration of Time TOTAL : 1 hour & 37 minutes

Duration of Time TOTAL : 1 hour to 1 hour & 30 minutes

Duration of Time TOTAL : 45 minutes

d. Check the Low 1 Inform LWD Office and accomplish

Duration of Time TOTAL : 25 minutes

Duration of Time TOTAL : 30 minutes

2 Proceed to the cashier's office and pay Accountable

4 Pay the materials procured at LWD Accountable

Duration of Time TOTAL : 1 hour & 29 minutes

2 Proceed to the cashier's office and pay Accountable

4 Pay the materials procured at LWD Accountable

5 Wait at Home. Verify the authenticity of payment receipt and

Duration of Time TOTAL : 46 minutes

3 Wait at Home. Verify the authenticity of payment receipt and

Duration of Time TOTAL : 23 minutes

7 . Reconnection of 1 Request at the LWD Office for Prepare Water Meter.

2 Proceed to the cashier's office and pay Accountable

3 Wait at home. Execute the water supply reconnection. 10 minutes Plumber

Duration of Time TOTAL : 19 minutes

5 Pay the amount of materials procured at Accountable

6 Wait at Home. Verify the authenticity of payment receipt and

Duration of Time TOTAL : 1 hour & 42 minutes

5 Pay the amount of materials procured at Accountable

Duration of Time TOTAL : 1 hour & 44 minutes

2 Pay the Water Bill and wait for the Accountable

Duration of Time TOTAL : 3 minutes

HOW TO AVAIL OF THE SERVICES:

1 . Application of new water 1 Conduct proper orientation/ briefing of applicant

2 Give Application form to new applicant.

Duration of Time TOTAL 1 hour & 8 minutes

2 Pay the materials procured at LWD

Duration of Time TOTAL 1 hour & 17 minutes

3 Pay the Installation Fee and P 1,500.00

5 Pay the needed materials purchased at

Duration of Time TOTAL 2 hours & 40 minutes

3 Pay the needed materials purchased at

Duration of Time TOTAL 1 hour & 37 minutes

2 Wait at Home Execute proper flushing of water at the water meter

Duration of Time TOTAL 1 hour to 1 hour & 30 minutes

Duration of Time TOTAL 45 minutes

d. Check the Low and 1 Inform LWD Office and accomplish

2 Wait at Home Perform proper adjustment of gate valves and

Duration of Time TOTAL 25 minutes

2 Wait at Home. Perform adjustments of gate valves and check all

2 Proceed to the cashier's office and pay

4 Pay the materials procured at LWD

5 Wait at Home. Verify the authenticity of payment receipt and

Duration of Time TOTAL 1 hour & 29 minutes

2 Proceed to the cashier's office and pay

4 Pay the materials procured at LWD

5 Wait at Home. Verify the authenticity of payment receipt and

Duration of Time TOTAL 46 minutes

3 Wait at Home. Verify the authenticity of payment receipt and

Duration of Time TOTAL 23 minutes

2 Proceed to the cashier's office and pay all

3 Wait at home. Execute the water supply reconnection. 10 minutes Plumber