PAG-IBIG LOYALTY CARD PLUS

Loyalty Card and disbursement channel

for Pag-IBIG Fund proceeds

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Agenda
Card Features
UnionBank Online
Processes
FAQs
Pag-IBIG Loyalty Plus

Front Back
Card number (16 digits)
Account number (12 digits)
Card validity
Card Features and Benefits
SUPERIOR LOYALTY CARD
- Loyalty card, personal savings account, and ATM debit
card in one
- Receive your Pag-IBIG proceeds easily
- No Initial Deposit and Minimum Balance Requirement
- Interest-earning at prevailing rates

CASHLESS TRANSACTIONS
- Tap or use the Visa Paywave card online or in-store at
BancNet merchants nationwide and in over 46 million
Visa merchants worldwide
- Exclusive offers, discounts, and promos from Visa
- EMV chip for secured information and transaction

WIDE ACCESS
- Withdraw funds easily from any UnionBank,
Bancnet or VISA Plus ATMs worldwide

SAME-DAY CARD RELEASE

- Members receive their card on the same day
UnionBank Online
Enjoy 24/7 banking through UnionBank Online

View your balance

Transfer funds to UB and other bank accounts
Pay bills
Buy load
In-app notification after receiving
Pag-IBIG proceeds
 Account and Card Features
Initial Deposit None

Minimum Balance Requirement (MBR) None

Minimum ADB to Earn Interest P100,000

Interest Rate Prevailing rate (0.10%)

Maximum Deposit Amount None

Card Validity 8 years

PDIC Coverage Up to P500,000

UnionBank Online (online banking) Yes

Visa Paywave-enabled Yes

BancNet-enabled Yes
 Charges and Limits
Card Fee
P125
Card Replacement Fee
One card replacement within the 3-year warranty period Free
P30 per month starting on
Dormancy Charge
the 61st month of inactivity
UnionBank ATM Balance Inquiry, Withdrawal, Bills Payment No fee

Non-UnionBank ATM Balance Inquiry P2

Non-UnionBank ATM Withdrawal P12

Visa or Visa Plus ATM Balance Inquiry and Declined
$1
Transaction
Visa or Visa Plus ATM – Withdrawal $3

Daily ATM withdrawal limit P50,000

UnionBank Over-the-Counter Deposit No fee

UnionBank Over-the-Counter Withdrawal P100

Maximum Over-the-Counter withdrawal amount P100,000

Other Banks Over-the-Counter Deposit and Withdrawal Not allowed

 Card Issuance Process

1 Member fills out 2 Kiosk personnel 3 Member pays the 4 Member proceeds
registration form and validates MID status P125 card fee to with data capture:
presents the form and and data of the kiosk personnel Photo
valid ID to the Pag-IBIG member Fingerprint
Loyalty Card kiosk Signature
personnel Picture of valid ID
 Card Issuance Process

5 Kiosk personnel 6 Kiosk personnel 7 Card and card kit is 8 Member can use his
prints the member’s sends MID and released to the card as personal
details on the card account number of member savings account and
the member to Pag- Loyalty Card
IBIG
 Disbursement Process

1 Pag-IBIG sends LOI 2 UnionBank debits 3 Member receives 4 Member uses funds
and crediting file to Pag-IBIG’s account notification via through Visa/BancNet
UnionBank and credits the UnionBank Online* POS terminals or
accounts of the withdraws funds
members *If member enrolled his/her through ATM
account in UnionBank Online
Frequently Asked Questions
1. Who can get a Pag-IBIG Loyalty Plus Card?
Any Pag-IBIG member with a VALID status in Pag-IBIG’s system can avail of the card.

2. Can I deposit to my Pag-IBIG Loyalty Plus Card?

Yes, it is a personal savings account so you or anyone can deposit or transfer funds to your account.

3. Can I use my ATM card in a non-UnionBank ATM?

Yes, you may withdraw and check your balance in a non-UnionBank ATM. There is a corresponding fee
of P12 for a withdrawal transaction and P2 for a balance inquiry transaction.

4. I don’t have my card with me at the moment. How can I withdraw my Pag-IBIG proceeds or
my funds?
You can withdraw your proceeds or funds by making an over-the-counter (OTC) withdrawal in any
UnionBank branch for P100. Make sure that you know your Pag-IBIG Loyalty account number before
you make an OTC withdrawal.
Frequently Asked Questions
5. What if my card gets lost, stolen, or damaged?
Call the UnionBank Call Center immediately to report the lost or stolen card. You may request for
card replacement through any UnionBank kiosk in Pag-IBIG branches. Card fee for lost or stolen
card is P125. Damaged card within the 3-year warranty period will be replaced for free.

6. What happens if my card expires?

You won’t be able to use your card for Point-of-Sale or online purchases at Visa-accredited
merchants, but you can still use your card to make ATM transactions. To renew your card after
expiry date, request for card renewal through any UnionBank kiosk in Pag-IBIG branches for free.

7. Can I open a UnionBank account and deposit funds in the kiosk?

Only the Pag-IBIG Loyalty Card can be issued in the kiosk. To open other UnionBank accounts and
to make bank transactions (deposit, withdrawal, bills payment, etc.), go to the nearest UnionBank
branch.
Thank you!

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