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  • Customer Success

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    Martin Havard
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    The customer provided feedback on the product. They were happy with the product but felt overwhelmed by options. Specifically, they liked the fast tab switching but did not need advanced settings. They asked about when bookmarks would be available and suggested adding history tracking. Additionally, the customer's team of 50 needs more collaboration and knowledge sharing across teams and wants one place to access information. They currently use Trello, Slack and Google Drive.

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    Customer Success.docx

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    The customer provided feedback on the product. They were happy with the product but felt overwhelmed by options. Specifically, they liked the fast tab switching but did not need advanced settings. They asked about when bookmarks would be available and suggested adding history tracking. Additionally, the customer's team of 50 needs more collaboration and knowledge sharing across teams and wants one place to access information. They currently use Trello, Slack and Google Drive.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    23 views1 page

    Customer Success

    Uploaded by

    Martin Havard
    The customer provided feedback on the product. They were happy with the product but felt overwhelmed by options. Specifically, they liked the fast tab switching but did not need advanced settings. They asked about when bookmarks would be available and suggested adding history tracking. Additionally, the customer's team of 50 needs more collaboration and knowledge sharing across teams and wants one place to access information. They currently use Trello, Slack and Google Drive.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Customer Success

    Name:

    Date of contact: type /today

    ☁️Overall takeaways
     Overall super happy with the product but overwhelmed with all the options

    🗒 Product feedback
    👍 Things that worked

    Tabs experience makes switching paged fast

    👎 Things to change

    Doesn't need the advanced settings feature

    ❓ Questions

    When is bookmark feature available?

    💡 Ideas

    History tracking?

    👤 User profile
     Team size: 50
     Needs
    o Collaboration across teams
    o More knowledge sharing
    o One place to access team knowledge
     Tools used
    o Trello
    o Slack
    o Google Drive

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