La

Femme
HOTEL OPERATIONS

Prepared by:

Gabriela Brett

1111 BRICKELL AVE

Brickell, Florida 33131

(927) 771-9371 Bookings@lafemme.com

https://lafemmecorp.weebly.com/
 Here in La Femme, as a family, we try to make our employees feel comfortable and

give them the tools so we can all operate the easiest and efficient way we can. So, with this

manual, we expect that all of our current and future subsidiaries get attach to these procedures

in order to provide our guest the best experience.

PROCESS OF GUEST REGISTRATION

CHECK IN PROCEDURE
CHECK OUT PROCEDURE
ROOM CLEANING STANDARDS AND PROCEDURES

The best way to preserve a standard of cleanliness throughout the hotel is to have a system

for how rooms are cleaned. While some hotels stick to the bare minimum cleanliness requirements,

when serving high-end hotel guests, we want to go above and beyond the basics to provide a quality

experience.

1. Remove The Linens: The first thing you want to do is remove all linen from the bed and check

for any stains or problems with the mattress, mattress pad, bed frame, etc.

2. Clear The Trash; Once you remove all linen from the bed, pick up any trash left in the room.

Be sure to look in unexpected places where trash may be lurking such as inside drawers, around

the bed frame, in corners, on windowsills and even behind dressers.

Then gather mugs, glasses, room service trays, etc. along with any used robes and slippers.

3. Dust Everything: Dusting is necessary because even a small amount of dust will easily stand

out, especially to detail-oriented guests, and provides the assumption the entire room isn’t as clean

as it should be.
Be sure to wipe dust from the highest surfaces to the lowest surfaces, including lampshades,

artwork, and window sills.

4. Wipe & Disinfect Surfaces: Next, you want to clean all hard surfaces. This includes all high-

traffic items in the hotel room, such as the remote control, telephone, door handles, light switches,

etc. This is a step not all hotels include in their process, but one that is critical to cleanliness.

Also, clean items like picture frames, the base of the lamps and lampshades, the inside and outside

of drawers, even the door and handle of the mini-fridge.

5. Make The Bed: After you dust the room you should make the bed. Be sure to smooth out every

part of the bed starting with the mattress pad. Replace everything from the pillows to the sheets to

the bedspread so your guests can have a clean and pleasant experience.

6. Clean The Bathroom: The bathroom is an absolutely critical space to keep spotless. You want

to clean and disinfect every part of the bathroom from the toilet to the tub/shower to the sink.

Also, be sure other details are taken care of including replacing the linens, bathmats, and robes

along with cleaning the hairdryer if needed – even the lint trap. This is time for you to be as detail

oriented as possible because a bathroom that appears to be dirty will automatically leave a negative

impression on a guest.

Check for any evidence of a previous guest, including hair, watermarks, fingerprints, traces of

products, smudges on the mirror, even drip marks the outside the trash can, etc.

Having said that, the steps to follow are:

-Open bathroom ventilation.

-Sweep the bathroom floor.

-Scrub and finish the platform, bathtub, and basin.

-Scrub and finish the toilet bowl, rim, ring, and hinge.

-Wipe the mirror.

-Clean bathroom walls using wet mop or sponge.

-Replace amenities such as toilet roll, toilet block, shampoo, conditioners, and

moisturizers.

-Replace bathroom mat.

-Wipe down shower curtain working from top to bottom with a dry cloth.

-Replace bath towels and hand towels.

-Replace the dustbin liner.

-Close the bathroom ventilation.

-Clean the bathroom door.

-Keep the bathroom door open after cleaning.

-Check bathroom doormat. Replace if required.

-Report any damage spotted to the supervisor.

7. Replenish Items: Along with cleaning the hotel room, you want to restock all items as needed.

These include toiletries, laundry bags, menus, refreshments, pens, notebooks, robes, etc.

Your guests will look for these items, so it provides a better experience to have them available as

opposed to needing to be requested. Also, you want to ensure that the ice bucket, glassware, mugs,

or coffee/tea materials are clean and replenished as needed.

8. Vacuum, Sweep, and Mop the Floors: Next, be sure to vacuum, sweep and mop the floors

depending on the flooring.

While vacuuming and sweeping, keep an eye out for stains or other damage. If it can be cleaned,

do so using your cleaning materials, however, if it can’t be cleaned, be sure to report it using the

system established at your hotel.

When vacuuming, also see if you can use the vacuum cleaner to clear visible dust from the vents

if possible.

9. Add Finishing Touches: Two additional things that can significantly impact a hotel room is

the smell and the temperature.

You want to use a sensitive nose to determine whether there are any unpleasant or strong odors in

the room. Ultimately, it’s ideal if the room has a neutral odor.

Also, check the temperature of the room, so it isn’t too hot or too cold. Place the thermometer to a

set temperature used throughout all hotel rooms.

10. Take One Final Look: Once you’ve completed all the steps listed above, you want to take

one final walk around the room to double-check everything is in place and meets the standards of

your hotel.

AMENITIES

- Peaceful Gardens

- Big Pools

- Waterfall Hot Tub

- Relaxing Spa

- Excellent Restaurant

- An amazing Bayside Dock

- Private Terraces

- Great Gym

- Valet Parking

TOURS PLANNING
Miami in general is as extraordinary as the places, people and culture we engage with

and learn from; this is why we will provide you the perfect experience and put Miami at your

feet.

As part of our responsibilities, the front desk agents must mention our guest about our

other subsidiaries, explaining them the experiences they will have with each of them. Because
of this, our guests will need our help to take them to those extraordinary places, which is why

we will offer a corporate and executive car service called Cata Black Car which will be

available for everyone. Our guests will be able to see a little kiosk near the check in area, and

our agents must offer their services. Also, we will have brochures and pictures of our

subsidiaries in common areas, such as elevators, the hotel lobby, the pool, gym, and rooms.