10/18/2020 JOB ANALYSIS QUESTIONNAIRE

JOB ANALYSIS QUESTIONNAIRE

Email address *

rishirockgym2@gmail.com

Your Name *

RISHABH SHARMA

Your Job Title *

Customer Delight Associate

Department and Division *

Customer Delight

What is the purpose of your job? What is it there to achieve?

To delight the customers

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10/18/2020 JOB ANALYSIS QUESTIONNAIRE

The Minimum level of formal education required

10th passed

12th Passed

Graduate

Post Graduate

The minimum Experience required for Job

0-11months

12 months to 2 yr

2 to 5 years

List your primary responsibilities.

To solve the queries of the customers.

How much supervision does the role get?

1 2 3 4 5

Very Low Very High

Whom do you report to?

Name and Post.

Team leader (Kunal Nagpal)

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10/18/2020 JOB ANALYSIS QUESTIONNAIRE

How often does the person you report to check to see what is going on and how you are
doing things?

Daily

Weekly

Monthly

Quaterly

Does the job involve Report building or reporting DAILY activity to your supervisor?

Yes

No

What documentation exists that determines what you will do and how you will do it?

Protocols and procedures.

What type and complexity of problems are you are required to solve without reference to
your supervisor?

To maintain the quality and protocols.

Please state two or three recent examples that are typical of the problems you solve.

The customer was facing an issue in making the payment so I guided him.

The valet was facing the issue with his device so I guided him with the portals.

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10/18/2020 JOB ANALYSIS QUESTIONNAIRE

What guidelines, instructions, policies, and procedures must you follow?

Protocols, policies and to maintain the quality.

Do you supervise other staff members’ time at work?

Yes

No

Sometimes

Are there any other matters that will help to define the function and demands of the job
that are not covered in the questionnaire so far? *

No, this covers all the questions.

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 Forms

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