Lead and manage team effectiveness task 3 and 4

Lead and manage team effectiveness Task 3

Name: Section Managers - Customers service Manager- Sarah Voss

Responsible: 1) Retail manager 2) Sales and Manager 3) Account Manager 4)

Customer service Manager 6) Customer service team

Major duties: Mentoring, coaching, Training and Brainstorming

Date of plan: 1st July 2019

End of plan: 2nd of July 20120

KPI’s Required Supporting

Details of Time
Skill Strategies Allocate dates
learning Cost allocatio
developm and locations
required n
ent

Provide new and Knowledg Coaching on develop No 2 1st of July–1st

existing employees e in company knowledge in cost Months of September
excellent training Product products company 2019 once a
coaching and and product week at
educational features fetchers how to warehouse
development within 2 operate&
moths benefits

Develop employee’s problem Participate in To inspire $ 2 1st Sep 2019 –

quality customer
service to meet solving training innovative 2,000/ Months 1st of Nov
customer demand Skills workshop on ideas to = 2019 External
within 2 months creative effective Training
thinking performance institute

Improve monthly Communi Training Quality $6,000 2 1st Nov –1st

sales growth by cation On quality customer /= Months Jan 2020
providing product skills customer service and External
and service to 5 new service communication Training
customers per one training institute
week

Develop employees’ Time Participate in Develop $2500/ 2 1st Jan– 1st

technical skills to managem demonstration accuracy in = Months March 2020
improve serving ent skills workshops serving per External
accuracy by 25% customer workhouse
within 2 moths

Provide clear Follow Briefing on Maintain No 2 1st March- 1st

picture about procedur input strategy proper cost Months of June
company process to es and documents and review
make better working document protect fortnightly
environment ation customer At meeting
skills privacy room

Develop Listening Brainstorming To develop No 2 1st of June –

attentiveness to skills on responsivene cost Months 2nd July 2020
provide effective attentiveness ss and better Once at
team performance customer fortnightly
within 2 months service
 Lead and manage team effectiveness task 3 and 4

Task 4 Team member input strategy

1st strategy Forming Team

 Hold regular one-on-one meetings with staff to discuss and understand people's
developmental needs and provide a clear picture about Company mission, vision, and
values, Corporate culture, strategies and planning of the Organizational structure.
 Provide Team chatter document- clarifies role and responsibilities, purpose and goals,
relevant experience Mandatory paperwork, Overview of benefit plans, Administrative
procedures (computer logins, extension, email setups

2nd strategy Promote common goals and achievements

For this team needs to be focused on its goals and avoid becoming distracted by relationships and
emotional issues. Therefore, it is needed to be develop
 Communication facilities such as electronic communication facilities email, internet, social
network platforms to share ideas, knowledge
 Induction training programmes– to give correct knowledge on products and services such
as knowledge on its features, benefits and how to use it.
 Mentoring and Brainstorming sessions to develop Soft skills such as Emotional
Intelligence, Time management, Communication skills, Problem-solving skills, Leadership
skills

3rd strategy- Develop team collaboration and work together

For this its need to develop team building activities to adjust their personal and professional
behaviours of each member of the team and agree on work upon on a common goal.
Therefore, its need conduct
 Monthly staff meeting to discuss strategies and goals, facilitate for creative ideas, get each
team member into decision making
 Conduct workshops to help develop skills like effective communication, team coordination
and problem solving
 Encourage team unity by arranging annual badminton tournaments, annual cricket matches,
Christmas party, solving game- puzzle games, IQ quiz game

4th Strategy- Make sure each team member has proven ability to complete task and
responsibilities to bring their effective support to team

 Assign challenging tasks to team members to achieve in a given period – for example
Sell company newly introduce products to 5 new customers within one week.
 Take responsibility on discounts, trials, and test samples
 Conduct monthly feedback based coaching camp- to identify and provide information on
what areas the employees are good in and what need to be developed.

5th Strategy-Motivate, development, & appreciation

Value the contribution of their strength and to motivate to do better performance by avoiding
weaknesses

 Arrange annual redeemable point system for who accomplished sales targets that can be
redeemed to as a shopping gift or skill upgrade course
 Participate on trade fares and coaching camp to develop experience
 Awarding as Efficient worker of the year to who has achieve highest number of given tasks
at given time period
Lead and manage team effectiveness task 3 and 4

 Rewarding to higher grade according to how team members able to prove their ability to
develop strong customer relationship opportunities. This will be closely identifying skill using,
methods, personal and professional attitudes and qualifications.