TASK SHEET 5.

Title:
PRESENT ROOM SERVICE ACCOUNT

Performance Objective:
Given all the necessary information on how to present room service account, you should be
able to demonstrate procedures in presenting room service account appropriately.

Supplies/Materials:
Pen, paper, cashier’s receipt, bill jacket,

Equipment:
Computer

Steps/Procedures:
1. Present the bill to the guest only after required service.
2. Present the bill in a clean folder along with a hotel pen.
3. Politely ask guest to check the account.
4. For room charge: Politely request guest to sign the bill in the appropriate place.
5. For cash payment: Accept cash payment and give the change if necessary.
6. Politely thank guests, wish them a pleasant meal and enquire about the clearance
as mentioned in Standard Operating Procedure (SOP).
7. Leave the room gracefully taking away any unwanted items and close the door
gently.
8. Return the bill to the Order Taker who will settle it in the Computer.

Assessment Method:
Performance Criteria Checklist
 PERFORMANCE CRITERIA CHECKLIST

Trainee’s Name: __________________________ Date: _______________

Please tick (√) the column that best describes your evaluation of each identified evidences.

CRITERIA Yes No
Were you able to:
1. Check and present guests’ accounts for accuracy in accordance
with establishment procedures?
2. Present the bill in a clean folder along with a hotel pen?
3. Politely ask guest to check the account?
4. Accept cash and give the change if necessary for cash payments?
5. Ask guest to sign the bills for charge accounts?
6. Acknowledge and present cash payments to the cashier for
processing in accordance with establishment guidelines?
For satisfactory achievement, all items should receive a YES response.

Comment:

__________________________
Name and Signature of Trainer