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extramarksSIP Report
extramarksSIP Report
Dissertation Report
On
By
SUBHAM SRIVASTAVA
Division- A
Roll No. - 20170209060104
Course- PGDM
BATCH- 2017-2019
SUBMITTED To
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Declaration
I, Subham srivastava, session 2017-2019, do hereby declare that this project report has
been submitted by me in partial fulfilment of the requirement of Post Graduate Diploma
in Management of Lexicon Management Institute Of Leadership And excellence, Pune. I
also declare that this report is my own and has not been previously submitted by
anyone for the award of any degree or diploma to any other institution.
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ACKNOWLEDGEMENT
persistent pursuing of seemingly evasive goals and the will to make them
happen. And its only appropriate that the ones who really made a difference
during those arduous moments find a mention of appreciation at the end of the
day.
The success of this project would have remained distant and elusive without Mis.
EDUCATION PVT. LTD. Who not only acted as my guide but also encouraged
and challenged me throughout the project period. His & Her priceless insights,
expertise, emphasis on fundamentals and out of the box thinking along with his
strength of character have left a deep imprint not just on this project but on my
Their admirable work ethics, camaraderie, team work and wonderful ways of
values. It was first class learning on the floor that was offered to me. Finally,
without their enormous support this project would not have materialized.
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Table of Content
1 Company Profile 5
2 Product Profile 12
3 SWOT Analysis 17
4 Positioning 20
5 Job Profile 22
Performance Management
6 25
System
7 Conclusion & Recommendation 28
8 Learning Experience 30
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ABOUT THE COMPANY
Introduction
Extramarks is promoted by Mr. Atul Kulshrestha to provide 360º new age education
solutions to school students. In a short period from its launch in 2009, the company's
products have gained extreme popularity and are used by prestigious institutions and
students all across India. The company establishes Technology Enabled Classrooms in
schools which use especially developed digital content while imparting education in the
class rooms.
The After School Study Programme of Extramarks is used by about 7,00,000 lakh
students. These services are offered through internet, which enable students to study
anywhere-any time. Extramarks has also created a community of Students, Teachers
and Parents which has become very popular with the internet users in a short period.
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M/s. Reliance Strategic Investments Ltd., a wholly owned subsidiary of M/s. Reliance
Industries Ltd., has made a strategic investment of Rs. 1,250 millions and owns 38.5%
of Equity of the Company.
Presence
With the Registered Office in Delhi and Corporate Office in Noida, Extramarks has a
total of 8 offices in India with a total employee strength (including that of employed on
contractual obligations) of 2600 persons. The company's products are used in 250 cities
all across India. Presence all across India.
Running 6000+ Extramarks Smart Learn Classrooms in over 1300 schools including
leading institutions like Mayo Ajmer, Sophia, Father Agnel, Airforce School. 350+ team
of dedicated academicians - with vast experience in school management & teaching
processes. All learning tools created in-house. Over 7.5 lakhs students studying through
Extramarks site. Government Projects like KVs, JNVs, state government implementing
ICT program in over 2500 schools.
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Vision and Values
Vision
To provide 360º education support in schools and after school, to make the teaching
Mission
Provide the best learning and teaching tools so that the schools are at par with
Ensure overall development of the child and bring the World into the classroom-
Values
Extramarks believes that the educational aspirations are simplicity in learning and
continuous child engagement. The values that drive us underscore our commitment are
‘SPICE’.
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Simplicity: Ensuring simple learning methods.
and at school.
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Management Team
launched two prominent internet portals i.e. Bharnet.com and Salahakar India.com.
Rohit Jain has rich experience in implementing projects and handling service and
ideology behind Extramarks. He has created the team Extramarks and constantly
Alumnus of University of Bradford, UK, TSM and Amity University, having over 21 years
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Communications at Amity University and Times Internet Limited, she is best known for
education industry. Prior to joining the company, she was “Group CFO” in Educomp
Solutions Limited. Has rich & varied experience in finance (primary & secondary),
She was awarded the “Best Woman CFO” BY ICAI (The Institute of Chartered Accounts
of India) in 2011. She was also awarded one amongst 14 chosen India’s best CFO
Meenakshi has over 24 years of experience in the field of teaching and education. She
is a post graduate and M.Ed with work experience of at all levels including that of
Principal and Director. She was associated with G.D. Goenka Schools as Director
(Academics).
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Swagata Roy, CFO.
A Chartered Accountant with over 13 years of work experience in audit, finance and
taxation domain and having experience in Debt raising / private equity financing etc.
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PRODUCT PROFILE
Extramarks Smart Learn Classes are taking the schools to 21st century learning-
teaching environment. In today's world, when children are technology savvy from a
young age, the classrooms are remaining in the same traditional state. The pedagogy
enabled classrooms using latest technology allows complete freedom to the teachers to
use the technology as per their own choice. Professionals having years of experience in
teaching have developed these teaching modules which present every subject in a
manner which makes the teaching-learning process very interesting in the classrooms.
As the modules are mapped to the curriculum followed by the school, they not only
provide ease of use but also standardise the education process. By amalgamating
learning environment.
These Technology Enabled Class Rooms use State of the Art Hardware Infrastructure
which include Regular / Short-throw Projector, Interactive Board and White Board,
Server, Computer, UPS, Podium and other installation and net-work hardware.
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CCE REPORT CARDS
To bring forth and nurture the individuality of every child, Extramarks has especially
CCE includes Formative (FA) and Summative (SA) Assessments. As per the CBSE
guidelines, every SA consists of one test per term and FA includes a minimum of six
tests every term, hence increasing the number of tests three folds for both teachers and
students, as well as making the the task of collecting and collating data tedious for
teachers. This complex task is made easy by Extramarks CCE Report Card, which has
become an imperative tool for the teachers. This intelligent software, after entering the
marks, collates the data automatically and generates the report card without involving
Features
Provides ease and freedom of use to teachers to evaluate each child continuously and
comprehensively.
Time Saver: Each report card takes atleast 20 minutes if prepared manually, but
Extramarks Report Card can reduce the time taken for this evaluation to three
minutes.
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Comprehensive: Provides flexibility for selection, alteration & customization of
Intelligent Time Saver: There is no need to collate data in the end. Just by the
entry of marks, the data is automatically collated and generated in the format of
record.
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SCHOOL LABS
It is said that “we learn things the best way when we experience them ourselves”
In order to foster experiential learning amongst the students, Extramarks has developed
solution.
With the help of demonstration models, list of experiments, detailed manuals and
concepts in a better way by letting them experience the theory themselves and
temperament and logical thinking in them from an early age, thus shaping up their
Assessment Centre
This automated module allows teachers to assess the overall performance of the
student. Assessment Center maps the student’s and teacher’s ID and cuts down the
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lengthy test preparations, manual checking, result preparations and filing of documents,
giving instantaneous results with a detailed analytical sheet indicating the weak areas.
Test Centre
Test Center provides automated CCE mapped MCQs testing modules for self review
and improvement with instant results. These can be conducted as per the flexibility of
subject, time, and difficulty level with automated and tabulated results. With a data bank
Short / Long Answer tests, CCE-based MCQs, Practice papers, Model papers and
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SWOT ANALYSIS
STRENGTHS:-
Company has both in-school & after school study support programs to help
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Company has dedicated Account Managers to provide prompt after-sales
service.
WEAKNESS:-
OPPORTUNITIES:-
With a student base of around 232 million in schools and 15.5 million in
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Republic of China and United States of America have also been
Government initiatives-
resulting into increase in top line and bottom line of the Company.
THREATS:-
Stiff Competition-
The Company faces stiff competition from existing entities and new
entrants in the industry. The Company obtains majority of its revenue from the
Indian markets which is dominated by the public sector with around 92.5%
participation with regards to schools and by the private sector with around 74%
participation with regards to colleges. This leaves out ample market to capture
especially in case of schools for the private sector. Also, many foreign institutions
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are setting up in the country in collaboration with Indian institutions thereby
CBSE Tutoring are now available whose price are less or more beneficiary for
the students.
POSITIONING
Learn Class installations, driven by product superiority and peer pressure among
~500m, one of the world’s lowest GERs (17%), low literacy rates and number of
schooling years (5.1) in the world, promise long-term growth. According to CBSE
(Central Board of Secondary Education), by FY12 India will need ~150,000 more
including more schools, smart learn classrooms, faculty training, and vocational
Extramarks from early start in Smart Class and K-12 businesses: We believe that
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Smart learn Class (and similar products) will increasingly be adopted by schools,
exceed 14,000 schools by FY16) is the clear class leader and we foresee a
widening lead over competition. Extramarks is also increasing focus on the K-12
business at the right time, and we forecast it will be in use in 200+ schools by
FY15 (currently 36). Securitization of Smart learn Class receivables and K-12
execution through the ‘dry management’ models are important steps towards
accelerating execution, which is vital to capturing this opportunity. BUY with DCF
quarters (management has guided for 2500 Smart Class schools in FY11,
Key risks are Extramarks’s accelerating too fast for its execution capability to
the Right to Education Act. BUY with DCF TP of Rs865 with 11.5% WACC
and4% TGR.
S.No. Company
1 Educom
2 Next Education
3 Extramarks
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5 HCL
6 Edurite
7 Class Teacher
8 Mexus
9 NIIT
10 Everron
JOB PROFILE
Approaching schools.
Handling all the documentation work until completion (signing up the contracts).
Generating Leads.
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Giving Demo/conducting Workshops.
Work Process
Client profiling - Identify the decision maker in first two or three meetings.
Stay in touch through creative means – ask for articles, principal interviews,
Give the school the vision by pitch LARGE number of classes (with or without
pockets to implement).
Create aspiration.
Discuss price only after demo – (for most of the accounts, not where you can
Third Stage
Servicing Cues
marketing, services – so have ownership – Be the jack of all trades along with
2. Don’t be tentative / hold back - if you have doubts, unresolved issues, scale up –
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Performance Management System
skills & abilities and the values , beliefs & attitudes necessary to perform present and
future roles. The process of Performance Appraisal helps the employees and
predetermined level.
Extramarks. It was viewed that Performance Appraisal was useful decide employee’s
Performance Appraisal indicates the level of desired performance level and actual
performance and the gape between these two. This gap should be bridged through
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In Extramarks, the process of HRD helps the employee’s to acquire and development
technical, managerial and behavioral knowledge, skill, and abilities, belief and attitudes
necessary exists to achieve goals; the degree of success obtained by the individual
the Organization to improve their abilities so as to meet both the personal and
organizational present and future requirements. Whether the organization is reaching its
therefore institutional needs as well as staff member needs, abilities, motivation and
expectancies.
The performance appraisal is done in Extramarks by calculating over all business given
by employees. Various contests were organized by the sales manager and certificates
were issued.
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PERFORMANCE TRACKING
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CONCLUSIONS AND RECOMMENDATIONS
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Observation:
Company has not wide range of product portfolio in its basket in comparison to
its competitors.
The Company reach is diverse, but in some areas the reach is good while in
Also Company should work towards improvement of its after sale service. Main
Recommendation:
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Company can have separate Technical Support team to serve customers for
Though databases are there they are not used properly. The sales person should
have to understand customer relationship management concept & not just sell
but maintain good long-term sustainable relations with Schools because in future
if they become loyal to us then they will differentiate us from the competition &
Company should also increase the product portfolio in its basket to attract
client.
LEARNING EXPERIENCE
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PERSONAL EXPERIENCE
professionally and learn a lot of things about life. It makes me more alive practically and
personal. It groomed me a lot. The hectic work schedule helps me to manage my time
effectively.
SPEAKING skills.
CO-OPERATING skills.
ADAPTABILITY.
SELF RELIANCE.
LISTENING skills.
INITIATIVE.
PERSUADING skills.
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Professional Experience
inter-personal skills and it also teaches me how to deal with colleagues, subordinates
and boss. From my work I learn how to complete tasks in more perfectionist way. From
this, I also learn key account management. From my work I develop certain professional
Negotiation Skills.
ANALYSING skills.
Critical thinking.
NETWORKING.
DECISION-MAKING skills.
COMMERCIAL AWARENESS.
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