UNIVERSITI TEKNOLOGI MARA

KAMPUS SUNGAI PETANI

FACULTY OF ADMINISTRATIVE SCIENCE AND POLICY STUDIES

BACHELOR OF ADIMINISTRATIVE SCIENCE (HONORS)
(AM228)

ADS 607 MANAGING CHANGE

PROBLEM SOLVING

KBASP8A

PREPARED BY :

NAME MATRIC NO.

SHAHIRAH BINTI SHAHIDAN 2018668204

PREPARED FOR :
DR. JUNAIDA BINTI ISMAIL

DATE OF SUBMISSION:
5 DECEMBER 2020
 TABLE OF CONTENT

CONTENT PAGE

1.0 INTRODUCTION 1

2.0 BACKGROUND OF THE ORGANIZATION 2

3.0 OVERCOMING THE PROBLEM 3-7

4.0 SUGGESTION AND RECOMMENDATION 7-8

5.0 CONCLUSION 9

REFERENCES
1.0 INTRODUCTION

Managing change can be defined as a movement away from a present state towards a
future state. In the other word, it is a change of wide range of issues that affect why and
how change occurs. However, changes made need an instructive review approaches to
change. As the world is having an outbreak of respiratory disease called Coronavirus
disease or COVID-19. It is an infectious disease caused by a newly discovered virus.
The World Health Organization announce people those infected with COVID-19 will
experience mild to moderate respiratory disease and will recover without special
treatment being needed. Older people are more likely to develop serious diseases, as
are those with underlying medical conditions such as cardiovascular disease, diabetes,
chronic respiratory disease and cancer. (World Health Organization, 2020). This disease
badly spread quickly across country including Malaysia. COVID-19 is thought to be
transmitted primarily through close contact between individuals, including individuals
who are physically close to each other in within 6 feet. (World Health Organization,
2020). Therefore, Malaysian government takes necessary action by announcing a
Movement Control Order (MCO) starting from 18 March 2020 in order to prevent the
spread of the disease. People are encouraged to practice a new routine in their
lifestyles. This order in controlling their movement from place to place seems to give
huge impact to their daily routine including the lifestyles at their working place. It also
gives impact to the Malaysia’s economic growth. Therefore, the organizations affected
need to made changes according to the current situation in order to survive. This task is
discussing an overview on how one of the public sectors in Malaysia which is The Royal
Malaysian Customs Department (RMCD) react and managing changes in order to
sustain their operation during the COVID-19 pandemic.

1
2.0 BACKGROUND OF THE ORGANIZATION

The Royal Malaysian Customs Department (RMCD) is the agency of the Malaysian
government responsible in managing the indirect tax policy, border control and narcotic
crimes of the country. The Royal Malaysian Customs Department (RMCD) practiced
integrity, speed, professional, efficient, effective and dynamic as the values in operating
their business. The twentieth century ended and Malaysia declared the year 2020 as the
definitive year with the beginning of the twenty-first century, the year to declare that this
nation had achieved the status of a developed country. Therefore, the Royal Malaysian
Customs Department (RMCD) carries a huge responsibility in realizing Vision 2020. The
department not only has to continue to contribute as the main tax collector, but it also
has to raise revenue collection annually.

The revenue collected by the JKDM is in the form of indirect taxes which include import
duty, export duty, excise duty, vehicle levy and sales and service tax. At the same time,
preventive work must be carried out on an ongoing basis, in particular by preventing the
entry of negative elements that can endanger the stability of the country or those that
have caused moral decay. Therefore, an examination and monitoring of all of these
types of taxation is vital to ensuring that there is no diversion of revenue to the
government. However, in line with the Movement Control Order (MCO) to contain the
COVID-19 outbreak declared by the Prime Minister of Malaysia, YAB Tan Sri Muhyiddin
Yassin, the Royal Malaysian Customs Department (RMCD) has decided several
changes in their business operation.
3.0 OVERCOMING THE PROBLEM

3.1 Work from Home System (WFH)

According to Palumbo (2020), a significant portion of public sector workers were
forced to operate remotely from home by the disturbances caused by the COVID-
19 pandemic. Home-based teleworking has ensured the continuity of public
service provision, thus reducing disruptions caused by the pandemic. The WFH
system enables employees to work conveniently from home either full-time or
part-time. As stated by Tan (2020, November 7), employers are urged by the
government to prioritize working from home. Permission from the police will be
required whether people crossing state borders via land, sea or air. It is possible
to render applications online. The Royal Malaysian Customs Department has
ensured all customs officers completing their work just from home as per the
ordered issued by our Prime Minister. However, there are several guidelines that
need to be followed by every officer while working remotely from home. Everyone
must ensure that they can always be reached during working hours. They must
also be prepared when been told to take part in working at the office at any time
during working hours. In addition, those working from home must prepared a
report to the person in charge based on the feedback from the customers and
agents. This is because, the Royal Malaysian Customs Department (RMCD) had
to deal with the outside agencies and suppliers when there is natural rubber
shipping transit especially from Thailand before shipping to China.