BSBLDR502 Student Assessment Tasks V1.0 16-09-20

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Student Assessment Tasks
BSBLDR502 Lead and manage effective workplace relationships
WSC V1.0 09-2020 (Review 10-2021) BSBLDR502 Lead and manage effective Student Assessment tasks 1 of 31
RTOWORKS Quality Solutions workplace relationships
BSBWRT301 Write simple documents Student Assessment Tasks
Contents
Assessment information 3
Assessment instructions 4
Student assessment agreement 7
Assessment Task 1 Cover Sheet 8
Assessment Task 1: Written questions 9
Assessment Task 1 Instructions as provided to students 11
Assessment Task 1 Checklist 12
Assessment Task 2: Policies and procedures development project 13
Assessment Task 3: Networking and professional development project 21
Assessment Task 4: Managing workplace difficulties project 25
Final results record 31
© 2020 RTO Works <RTO Name and ID> Page 2

Assessment information
The assessment tasks for BSBLDR502 Lead and manage effective workplace relationships
are included in this Student Assessment Tasks booklet and outlined in the assessment plan below.
1. To be assessed as competent for this unit, you must complete all of the assessment tasks
satisfactorily.
Assessment plan
Assessment Task Overview

1. Written questions You must correctly answer all questions.
2. Policies and procedures development You must develop a Code of Conduct,
project Workplace Communication and Consultation
Policy and Procedure and Dispute Resolution
Policy and Procedure.
3. Networking and professional development You must identify networks suitable for a
project Manager and develop a networking and
professional development plan, as well as
participate in and report on a networking
opportunity.
4. Managing workplace difficulties project You must participate in a role-play regarding a
difficult workplace situation.
Assessment preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions.
When you have read and understood this unit’s assessment tasks, print out the Student
Assessment Agreement. Fill it out, sign it and hand it to your assessor, who will countersign it and
keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your
RTO’s assessment appeals process.
You have the right to appeal the outcome of assessment decisions if you feel you have been dealt
with unfairly or have other appropriate grounds for an appeal.

Assessment instructions
Each assessment task in this booklet consists of the following:
Assessment Task Cover Sheet

This must be filled out, signed and submitted with your assessment responses.
If you are submitting hardcopy, the Assessment Task Cover Sheet should be the first page of each
task’s submission.
If you are submitting electronically, print out the Assessment Task Cover Sheet, fill it out, sign it
and then scan and submit the file.
The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment,
which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not
satisfactory, your assessor will include written feedback on the Assessment Task Cover Sheet
giving reasons why. Your assessor will also discuss this verbally with you and provide advice on
reassessment opportunities as per your RTO’s reassessment policy.
Depending on the task, this may include
 resubmitting incorrect answers to questions (such as written questions and case studies)
 resubmitting part or all of a project, depending on how the error impacts on the total outcome
of the task
 redoing a role play after being provided with appropriate feedback about your performance
 being observed a second (or third time) undertaking any tasks/activities that were not
satisfactorily completed the first time, after being provided with appropriate feedback.
Assessment task information

This gives you:
 a summary of the assessment task
 information on the resources to be used
 submission requirements
 resubmission opportunities if required.
Assessment task instructions

This includes questions you will need to answer or tasks that you need to complete.
Your answers must be typed using software as indicated in the assessment task Instructions.
Copy and paste each task’s instructions into a new document and use this as the basis for your
assessment task submission. Include this document’s header and footer.
If you are submitting electronically, give the document a file name that includes the information as
indicated in the section called ‘Naming electronic documents’ (see below).

Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a logical
manner.
Each should include:
 Course identification code
 Assessment Task number
 Document title (if appropriate)
 Student name
 Date it was created
For example, BSBLDR502 AT3 Networking Report Joan Smith 20/10/20.
Icons
Icons are used in task instructions to indicate three of the common stages within the task.
This icon indicates that you will need to meet with your assessor (and possibly other
students) to complete a meeting or role play.
This icon indicates that you will need to communicate via email or send documents to
via email.
This icon indicates that you will need to submit an item of evidence.
This icon indicates all other stages during the task, which may include research,
developing documents, brainstorming ideas and so on.
Additional resources
You will be provided with the following resources before you begin each assessment task.
Assessment Task 2:
 Style Guide
Assessment Task 3:
 Professional Development and Networking Plan Template
 Networking Report Template
Assessment Task 4:
 Right Smart Cultural diversity in the workplace Muslim employers checklist
 Action Plan Template

Checklist
This will be used by your assessor to mark your assessment. Read through this checklist as part of
your preparation before beginning the assessment task. It will give you a good idea of what your
assessor will be looking for when marking your responses or observing your performance.

Student assessment agreement

Make sure you read through the assessments in this booklet before you fill out and sign the
agreement below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit?  Yes  No
Do you understand the requirements of the assessments for this unit?  Yes  No
Do you agree to the way in which you are being assessed  Yes  No
Do you have any specific needs that should be considered  Yes  No
If so, explain these in the space below.
Do you understand your rights to reassessment?  Yes  No

Do you understand your right to appeal the decisions made in an  Yes  No
assessment?
Student name
Student ID number
Student signature
Date
Assessor name
Assessor signature
Date
Assessment Task 1 Cover Sheet
Student declaration
To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or
colluded with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment
tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 1: Written questions
Task summary
This is an open-book test, to be completed in the classroom.
A time limit of 1 hour to answer the questions is provided.
You need to answer all of the written questions correctly.
Your answers must be word processed and sent to the assessor as an email attachment.

Required
 Access to textbooks and other learning materials.
 Computer with Microsoft Office and internet access.
Timing
Your assessor will advise you of the due date of this assessment.
Submit
 Answers to all questions.
Assessment criteria
All questions must be answered correctly in order for you to be assessed as having completed the
task satisfactorily.
Resubmission opportunities
You will be provided feedback on your performance by the assessor. The feedback will indicate if
you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide
you with written feedback along with guidance on what you must undertake to demonstrate
satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel you have been dealt
with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not
understand any part of this task or if you have any learning issues or needs that may hinder you
when attempting any part of the assessment.

Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”,
which tell you how you should answer the question. Use the definitions below to assist you to
provide the type of response expected.
Note that the following guidance is the minimum level of response required.
Analyse: when a question asks you to analyse something, you should do so in detail, and identify
important points and key features. Generally, you are expected to write a response one or two
paragraphs long.
Compare: when a question asks you to compare something, you will need to show how two or
more things are similar, ensuring that you also indicate the relevance of the consequences.
Generally, you are expected to write a response one or two paragraphs long.
Contrast: when a question asks you to contrast something, you will need to show how two or more
things are different, ensuring you indicate the relevance or the consequences. Generally, you are
expected to write a response one or two paragraphs long.
Describe: when a question asks you to describe something, you should state the most noticeable
qualities or features. Generally, you are expected to write a response two or three sentences long.
Discuss: when a question asks you to discuss something, you are required to point out important
issues or features and express some form of critical judgement. Generally, you are expected to
write a response one or two paragraphs long.
Evaluate: when a question asks you to evaluate something, you should put forward arguments for
and against something. Generally, you are expected to write a response one or two paragraphs
long.
Examine: when a question asks you to examine something, this is similar to “analyse”, where you
should provide a detailed response with key points and features and provide critical analysis.
Generally, you are expected to write a response one or two paragraphs long.
Explain: when a question asks you to explain something, you should make clear how or why
something happened or the way it is. Generally, you are expected to write a response two or three
sentences long.
Identify: when a question asks you to identify something, this means that you are asked to briefly
describe the required information. Generally, you are expected to write a response two or three
sentences long.
List: when a question asks you to list something, this means that you are asked to briefly state
information in a list format.
Outline: when a question asks you to outline something, this means giving only the main points,
Generally, you are expected to write a response a few sentences long.
Summarise: when a question asks you to summarise something, this means (like “outline”) only
giving the main points. Generally, you are expected to write a response a few sentences long.

Assessment Task 1 Instructions as provided to students

Provide answers to all of the questions below:
1. Identify five ways in which workplace systems and policies and procedures can assist in
building effective relationships.
2. Workplace policies and procedures are often based on legislation and regulations. Discuss the
purpose of each of the following Acts and for each Act explain why the Act is important for
ensuring effective workplace relationships.
 Age Discrimination Act 2004
 Disability Discrimination Act 1992
 Fair Work Act 2009
 Racial Discrimination Act 1975
 Sex Discrimination Act 1984
3. Explain how effective problem-solving and conflict resolution strategies, policies and
procedures techniques can support the identification and resolution of workplace problems,
thus maintaining effective workplace relationships.
4. Explain the purpose of a workplace Code of Conduct and how it can assist in ensuring a
harmonious workplace and the way in which staff interact and communicate with each other.
5. Many workplaces encourage their staff to build networks both internally and externally to the
organisation. This may be through online networks, such as LinkedIn, or by engaging with the
community and other services or business that may be of benefit to the organisation.
Furthermore, professional development processes encourage staff to meet new people by
attending conferences, training sessions and other events.
Discuss three reasons why networking can lead to a more productive and effective workplace
environment.
6. Not everyone is the best at communicating or interacting with other people. A workplace will
consist of people from different backgrounds and cultures, those with different life, education
and work experiences, those with varying abilities and needs. Some organisations have in
place a variety of systems and supports for its staff. These may relate to staff wellbeing/
employee assistance programs, training in soft skills such as communication and interpersonal
skills, diversity training, and so on.
Explain how these types of processes can assist staff to work more effectively together.
7. Explain the value of consulting with employees on topics such as workplace issues,
innovation, diversity, work health and safety, and professional development.
8. Explain the requirements under Modern Awards to consult with employees, including the
circumstances in which consultation is required and the steps that must be taken by
employers in consulting with employers.

Assessment Task 1 Checklist
Student’s name:
Did the student provide a Completed
sufficient and clear answer successfully? Comments
that addresses the
Yes No
suggested answer for the
following?
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:

Assessment Task 2: Policies and procedures

development project
Task summary
For this assessment task you are required to assume the role of General Manager of Accountancy
Victoria and develop workplace policies and procedures.
This assessment is to be completed in the simulated work environment in the RTO.
Required
 Access to textbooks and other learning materials
 Computer with Microsoft Office and internet access
 Access to the internet for research and to review relevant legislation, for example:
https://www.fairwork.gov.au/how-we-will-help/templates-and-guides/best-practice-
guides/effective-dispute-resolution
 Style Guide
Timing
Your assessor will advise you of the due date of these submissions.
Submit
 Email with the following documents attached:
o Code of Conduct
o Workplace Communication and Consultation Policy and Procedures
o Dispute Resolution Policy and Procedures
 Email with the following documents attached:
o Revised Code of Conduct
o Revised Workplace Communication and Consultation Policy and Procedures
o Revised Dispute Resolution Policy and Procedures
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be
asked to complete further assessment to demonstrate competence.

you with written feedback along with guidance on what you must undertake to demonstrate
satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been
dealt with unfairly or have other appropriate grounds for an appeal.


Complete the following activities:
Carefully read the following scenario.
Accountancy Victoria is based in Footscray, a suburb of Melbourne, and provides

accountancy and bookkeeping services for a range of clients.
Accountancy Victoria was established by two Directors who are the Senior
Accountants for the company. Other staff employed are: three accountants, a
bookkeeper and an Officer Manager. The company is expanding due to the
demand for accountancy services and will employ a further three senior
accountants in the next 2 months, as well as an Officer Manager and Client
Services Coordinator.
You have recently been appointed as the General Manager of Accountancy
Victoria. Your role is to manage the day to day operations of the company. The first
task you have been allocated is to establish formal systems and processes for a
range of areas, as currently most of the company’s systems and processes are
informal.
To start the process of creating formal systems and processes, you have been
asked to develop systems and processes for workplace communication,
consultation, as well as a Code of Conduct and dispute resolution processes.
Each document must be written in clear and concise English, be professionally
presented, grammatically correct and error free. The document should also be
written according to the Style Guide and be of approximately 2 pages.
1. Develop a Code of Conduct.
The purpose of the Code of Conduct is that the staff at Accountancy Victoria are
aware of, and follow, the standard of behaviour expected of them in relation to their
fellow employees, as well as clients.
Use the Internet to identify and review staff Codes of Conduct from other, similar
organisations.
Your staff Code of Conduct must be in your own words and include:
 Introduction: purpose of the Code
 Scope: who it applies to
 Details of expected personal and professional behaviour (as a minimum, this
should address a range of ethical behaviours, as well as behaviours
appropriate to working within a diverse workplace, including expectations in
relation to cultural differences)
 Conflict of interest requirements
 Gifts, benefits and hospitality
 Outside employment and consulting
 Use of social media
9. Develop Workplace Communication and Consultation Policy and Procedures.

Your policy and procedure should describe the mechanisms that will be used for
internal communications, as well as how staff can provide input into a range of
workplace related matters. Your research could include a review of other workplace
communication or consultation policies and/or procedures.
The document you develop must be in your own words, and about two pages long.
The policy and procedures should include, at a minimum, the following information:
 Purpose
 Scope
 Communication strategies for communicating with staff: type, purpose and

frequency. You should include at least four strategies in your policy and
procedure.
 Communication protocols for meetings in relation to sending out of agendas

and writing up of minutes.
 Consultation process: ways in which staff can contribute to workplace issues

(e.g. surveys, suggestion forms, etc.). You must include at least three. Provide
specific detail about the consultation mechanism. For example, for a
suggestion box – indicate the location of the box and how suggestions will be
recorded and actioned.
10. Develop Dispute Resolution Policy and Procedures.
The dispute resolution policy and procedures need to be established so that all staff
are aware of what dispute resolution procedures are in place.
The dispute resolution policy and procedures need to address the following:
 Purpose of the policy
 Scope: who it applies to
 What constitutes a dispute
 Responsibilities of managers in disputes
 Responsibilities of employees in disputes
 The process by which a dispute will be handled.
You may review dispute resolution policies and procedures to guide the
development of your document. However, the document must be in your own
words.
Ensure that you review the link provided under “Required” to ensure that your policy
and procedures considers relevant legislation.
11. Send an email to staff (your assessor).

The text of the email should be in grammatically correct English, written in an

appropriate (polite, business-like) style.
The email should provide a clear and simple summary of the attachments and invite
staff to provide feedback.
You know that some staff will be concerned about the implementation of these new
procedures and processes. It is important that you explain the need for these
documents and why they will be a key part of building a strong, respectful and
supportive work environment.
As the staff have varying levels of education and the bookkeeper’s first language is
not English, ensure your email is written in plain English so as to be easily be
understood by all recipients.
The staff (your assessor) will provide you with feedback, which you should
incorporate into your documents.
Attach the following to the email.
 Code of Conduct
 Workplace Communication and Consultation Policy and Procedures
 Dispute Resolution Policy and Procedures
12. Revise your workplace documents.
Update your code of conduct and policies and procedures, incorporating feedback
that you have received from staff.
Save these documents as:
 Revised Code of Conduct
 Revised Workplace Communication and Consultation Policy and Procedures
 Revised Dispute Resolution Policy and Procedures

13. Send an email to staff (your assessor)

The email should summarise the feedback that was provided and how this has
been incorporated into the revised documents.
As the staff have varying levels of education and the bookkeeper’s first language is
not English, ensure your email is written in plain English so as to be easily be
understood by all recipients.
Attach the following to the email:
 Revised Code of Conduct
 Revised Workplace Communication and Consultation Policy and Procedures
 Revised Dispute Resolution Policy and Procedures

Student’s name:
Completed
successfully? Comments
Did the student: Yes No
Research and analyse information to

formulate workplace policies and
procedures?
Prepare workplace policies and

procedures in the required format and
style including:
 Professional presented
 Error free
 Grammatically correct
 Following style guide
 Own words
 Approximately 2 pages
Develop a Code of Conduct to ensure

that expected behaviour is adhered to by
all employees?
Ensure that the organisation’s cultural

diversity and ethical values are included
in the Code of Conduct?
Develop workplace communication and

consultation policy and procedures to
facilitate participation by staff?
Develop a dispute resolution procedure

to facilitate the resolution of workplace
issues?
Communicate all policies and

procedures developed to assist staff to
meet their work responsibilities?
Use simple and clear language to

facilitate understanding of all
documents?

Adjust own interpersonal

communication?
Provide the opportunity for staff to

provide feedback on the policies and
procedures developed?
Incorporate feedback from staff into

policies and procedure and provide final
documents indicating the changes
made?
Inspire the trust and confidence of staff?
Assessor signature:
Assessor name:
Date:

Assessment Task 3: Networking and professional

development project
Task summary
You are required, in the role of General Manager of Accountancy Victoria, to plan networking and
professional development opportunities for yourself for the upcoming 12 months, as well as
participate in a networking opportunity.
Required
 Professional Development and Networking Plan Template
 Networking Report Template
Timing
Submit
 Email with Professional Development and Networking Plan and Networking Report attached.
Assessment criteria
you written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Reassessment attempt(s) will be arranged at a later time and date.


1. Identify networks and professional development opportunities.
Research at least three networks that may be relevant to yourself in the role of
General Manager of Accountancy Victoria. This could be an association for
managers or a local business network. It could also be a Facebook Group set up
specifically for managers.
You will record these networks/events in the next part of the assessment.
For each of the networks that you have selected, identify events provided by the
network over the next 12 months. Identify at least 4 events that are of interest to
you in the role of General Manager of Accountancy Victoria and that would be of
benefit to the team and/or company.
Bear in mind that when you complete your networking and professional
development plan, one of the opportunities that you identify must be a networking
opportunity that you participate in and report on as part of this assessment task.
This networking opportunity can be something as simple as identifying and
reviewing a relevant LinkedIn group or participating in a free webinar.
You should also include at least three other professional development opportunities
that will assist you to develop and maintain your skills to ensure effective internal
and external workplace relationships,
Make notes to USER in your Professional Development and Networking Plan.
14. Develop a professional development and networking plan.
Complete the Professional Development and Networking Plan Template for the
next 12 months.
You will need to complete the plan in full to show the details of the networking
events and professional development opportunities you have identified are relevant
to the role of General Manager of Accountancy Victoria. In particular, the plan
should include the development of skills to address internal and external
relationships.
The plan should show full details of the networking event, including the name of the
event, where it will be held, date and time and the cost of the event.
You should also provide a brief description of the expected benefit to yourself (in
the role of General Manager), as well as for the team of staff that you are
responsible for in the role of General Manager of Accountancy Victoria.

15. Participate in, and report on, a networking opportunity.
Participate in a free networking opportunity that you identified in your plan.

You will need to obtain evidence that you have completed the activity, such as a
certificate of attendance, and email confirming your attendance, etc.
After you have participated in the opportunity, complete the Networking Report
Template.
All of the documents you submit must be in clear and concise English and
submitted by the date advised by your assessor.
16. Send an email to your assessor.

It should introduce and summarise the contents of the attachments.
Attach your networking plan and networking report to the email.

Student’s name:
Completed
successfully? Comments
In the networking plan, identify relevant

networks?
Plan networking and professional

development opportunities for the
upcoming 12 months to ensure the
development and maintenance of
effective workplace relationships?
In the networking and professional

development opportunities plan, identify
and report on benefits of networks to self
and team?
Participate in a networking event to build

workplace relationships: and report on
benefits to self and team?
Assessor signature:
Assessor name:
Date:

Assessment Task 4: Managing workplace difficulties

project
Task summary
This roleplay requires you to assume the role of the General Manager at Accountancy Victoria and
handle a dispute between two colleagues
Required
 Space for a meeting
 Fair Work Managing underperformance guide
http://www.fairwork.gov.au/about-us/policies-and-guides/best-practice-guides/managing-
underperformance
 Cultural diversity in the workplace Muslim – employers checklist document (provided)
 Action Plan Template
Timing
Submit
 Action plan
 Email inviting Tiffany to a meeting
 Email inviting Tiffany and Ammar to a meeting
 Email summarising the outcomes of the meeting
Assessment criteria

you written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Reassessment attempt(s) will be arranged at a later time and date.
when attempting any part of the assessment..


Carefully read the following scenario.
It is six months later at Accountancy Victoria. A new intermediate accountant has

been employed and there has been some friction. The new intermediate
accountant’s name is Ammar and he practices the Muslim faith. One of the senior
accountants, Tiffany, has been with the business for three years and always gets
along very well with her co-workers, but Tiffany has taken a disliking to Ammar as
he refuses to shake hands with their female clients when they come in for
meetings. Tiffany and Ammar do a lot of work together and are required to work
closely. It has become apparent to everyone in the office that Tiffany dislikes
Ammar and believes he is sexist towards females. Ammar has come to speak to
you to tell you that he feels Tiffany is being very rude to him, especially in front of
clients. He has explained to you that he cannot shake hands with females as direct
contact with a member of the opposite sex who are not directly related conflicts with
his religious beliefs as physical contact is not allowed. He tells you that it was never
an issue at his previous workplace and he is very upset that Tiffany thinks he is
sexist and he has had enough. You have told Ammar that you take this very
seriously and you would like to help him and Tiffany resolve their differences and
you will get back to him shortly about the matter.
1. Develop an action plan to resolve the conflict.
Before you commence this assessment:

 read the supplied document for employers working with Muslim employees.
 refer to the Code of Conduct, the Workplace Communication and Consultation
Policy and Procedures and the Dispute Resolution Policy and Procedures you
developed in Assessment Task 2.
Using the Action Plan Template, develop an action plan that includes a range of
appropriate strategies to resolve the conflict between Ammar and Tiffany, ensuring
you follow the organisation’s policies and procedures. Think about the issues
involved on both sides and how this might escalate to involve other employees or
clients.
Send the action plan to your assessor.

17. Meet with Tiffany to discuss the issue.
Have a meeting with your assessor who will play the role of Tiffany. Provide
constructive guidance and support to Tiffany but focus on how it is affecting the
workplace and discuss the code of conduct, legislation that governs the issue
around equal opportunity and discrimination.
At the meeting you must:
 Explain the purpose of the meeting
 Explain to Tiffany what the problem is
 Explain how this behaviour impacts on the workplace and why it is a concern.
Ensure that you focus on the issue, not the person.
 Demonstrate your interpersonal and communication skills by:
o Keeping your communication clear and simple
o Listening to Tiffany and confirming and clarifying information shared
o Asking questions to confirm information
o Emphasising Tiffany’s strengths as per the scenario information
 Discuss and agree on a solution
18. Send an email to Tiffany and Ammar inviting them both to an informal resolution meeting.

The email should suggest a suitable date, time and location for the meeting and a
summary of what will be discussed.
19. Conduct the meeting to resolve workplace issues.
Your assessor will play the role of Tiffany and will arrange another student to play
the role of Ammar. You need to act as the facilitator and guide the meeting
proceedings in a supportive manner for both parties without bias. Announce the
intention of the meeting, and then direct each party to share their thoughts and
feelings. Provide guidance, counselling and support to both parties and discuss
and confirm the resolutions they have both come up with together before closing
the meeting.
20. Send a follow up email to Tiffany and Ammar.

It should summarise the meeting and the solution(s) agreed to.

The email should be sent within 1 day of the meeting.
Student’s name:
Completed
Comments
successfully?
Identify and resolve workplace difficulties

by following the appropriate procedure?
Develop strategies to manage difficulties

and achieve positive outcomes?
Communicate required information about

the issues that have arisen?
Consult with Tiffany on the workplace

issues identified, including clarification of
details?
Use questioning and active listening to

provide the opportunity for Tiffany to
express her thoughts and feelings?
Demonstrate a caring and empathic

approach to Tiffany?
Stay relaxed and encouraging

throughout the meeting?
Talk about the issue rather than the

person?
Provide guidance, counselling and

support in the form of realistic solutions
for Tiffany to assist in the resolution of
the workplace issue?
Provide guidance and support during the

conflict resolution meeting with Tiffany
and Amar?
Provide follow up feedback after the

resolution meeting?

Assessor signature:
Assessor name:
Date:

Final results record
Student name:
Assessor name:
Date
Final assessment results
Result
Satisfactor
Task Type y Unsatisfactory Did not submit
Assessment Task 1 Written questions S U DNS
Policies and procedures
Assessment Task 2 S U DNS
development project
Assessment Task 3 Networking project S U DNS
Managing workplace
Assessment Task 4 S U DNS
difficulties project
Overall unit results C NYC
Feedback
 My performance in this unit has been discussed and explained to me.

 I would like to appeal this assessment decision.
Student signature: _________________________________________ Date: _________________
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
Assessor signature: _______________________________________ Date: _________________

BSBLDR502 Student Assessment Tasks V1.0 16-09-20

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BSBLDR502 Student Assessment Tasks V1.0 16-09-20

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Wall Street College Pty Ltd

ABN No: 42 606 344 905

Student Assessment Tasks

BSBLDR502 Lead and manage effective workplace relationships

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Assessment Task Overview

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Assessment Task Cover Sheet

Assessment task information

 a summary of the assessment task

 information on the resources to be used

 resubmission opportunities if required.

Assessment task instructions

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Naming electronic documents

 Course identification code

 Assessment Task number

 Document title (if appropriate)

 Date it was created

For example, BSBLDR502 AT3 Networking Report Joan Smith 20/10/20.

 Professional Development and Networking Plan Template

 Networking Report Template

 Right Smart Cultural diversity in the workplace Muslim employers checklist

 Action Plan Template

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Student assessment agreement

Do you understand your rights to reassessment?  Yes  No

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Student result response

Assessment Task 1: Written questions

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 Computer with Microsoft Office and internet access.

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Written answer question guidance

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Assessment Task 1 Instructions as provided to students

 Age Discrimination Act 2004

 Disability Discrimination Act 1992

 Fair Work Act 2009

 Racial Discrimination Act 1975

 Sex Discrimination Act 1984

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Assessment Task 1 Checklist

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Assessment Task 2: Policies and procedures

 Computer with Microsoft Office and internet access

o Workplace Communication and Consultation Policy and Procedures

o Dispute Resolution Policy and Procedures

 Email with the following documents attached:

o Revised Code of Conduct

o Revised Workplace Communication and Consultation Policy and Procedures

o Revised Dispute Resolution Policy and Procedures

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Assessment Task 2 Instructions as provided to students

Carefully read the following scenario.

Accountancy Victoria is based in Footscray, a suburb of Melbourne, and provides

1. Develop a Code of Conduct.

9. Develop Workplace Communication and Consultation Policy and Procedures.

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 Communication strategies for communicating with staff: type, purpose and

 Communication protocols for meetings in relation to sending out of agendas

 Consultation process: ways in which staff can contribute to workplace issues