[2 WYNDHAM GRAND Yangon Royal Lake POLICIES & PROCEDURE! DEPARTMENT —: Engineering Department DATE 91.07.2098 Pouicy + EMG-P&P-001 ‘SUPERCEDES = APPROVEDBY : GENERAL MANAGER Inventory Control Purpose + To control the consumption of pars. ‘+ To allocate the cost ini relevant expenses centers. ‘+ To onsur sufcont stock tems are maintained fr daly repair work. Polley It isa poley of Wyndham Grand Yangon Hotel to ensure sufciont stock toms are maintained for dally repair work. Procedures + The POMEC storekeeper should enter all he receiving and issuing transactions of pats into Individual bin cards, Date and quantty should be clearly marked on the card. + If the stock of certain parts are below a reasonable level, the engineering Storekeeper should Inform the chief enginser, duty engineer itate a purchase requstin fr replenishment +The engineering storekeeper should cary out an inventory balence check every week to ensure the highest accuracy. + Attho ond of each mont, the engineering storekeeper shoul prepare the Inventory report to the duty engineer ‘+ Tho duty engineer should check for any inaccuracy and excessive consumption. He should also vorty tho toms consumed with expenses code. ‘+The chet engineer should endorse the report and submit othe financial controle for recor, Engineering Wynham Grand Yangon Hotel Paget oft{9 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT —: Engincsring Deparment pate 31072018, Pouicy ENG-P&P.002 ‘SUPERCEDES APPROVED BY : GENERAL MANAGER Engineering Maintenance Purpose ‘+ To upkeop all the MAE services, plant, facites and decoration in the hotel to the highest standard ‘+ Tomnimize the occurence of breakdowns by folowing a planned maintenance scheme, ‘+ Tosa the requirements of statuory regulations and government by ows. Policy 1116 2 policy of Wyndham Grand Yangon Hotel that all maintenance work is caried out in an ‘organized and professional manner and that tis done ona regular bess Procedures +) PREVENTIVE MAINTENANCE Preventive maintenance program fr al the mar faces in the folowing species locations, ‘are planned yearly. Technicians under the guidance of the engineering supervisor and freman ‘are te perform the maintenance work required. Technicians wil flow the standard checklists of respective facies: rant oom Guestrooms Public areas, outs and lobbies tenons ‘5. Swimming poo! Enginaering vynsem Grand Yangon Hee Page 1of2DEPARTMENT Pouicy APPROVED B WYNDHAM GRAND POLICIES & PROCEDURES + Engineering Department DATE :s1072m6 ENG-Pap-002 SUPERCEDES : + GENERAL MANAGER, + ROUTINE INSPECTION AND REPAIR. ‘The operation supenisoe wil perform routine inspection ofthe major facities every shi and ssign maintenance requests to the technicians, regarding day today work “+ EMERGENCY BREAKDOWN AND REPAIR ‘The operation superisr shoul attend immediate any emergency breakdown, which affects, the hotel operation, He should advise the departments concered ofthe seriousness ofthe uation and resume the operation as 000 possible Engineering vyncham Grand Yangon Hoe Page 2012(2 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT —: Enginosting Deparment DATE 107.209 Poucy + ENG-P&P.008, ‘SUPERCEDES APPROVED BY: GENERAL MANAGER Engineering Cost Control ‘The purpose of this poley ls to contol the engineering Cost according to the budget without afecting the maintenance standard Policy Its @ poicy of Wyndham Grand Yangon Hotel hat the engineering department should contol all expenses related to property operation maintenance and energy cost Procedures + Temonitor the utity consumption and implement energy managenent polices + Toexecute material requisition conto and prepare stock inventory ‘+ Tornegotiate wih contactors forthe mest reasonable price. Engineers Wyraham Grand Yangon Hotel Page tof[> WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT. : Engineering Deparment DATE, anor201g Pouicy ENG-PEP-004 SUPERCEDES APPROVED BY : GENERAL MANAGER Maintenance Request stom To provide writen records of work requested ‘ofacitat work assignment ‘To provide means of racing work progress ‘To provide supporting document for materials used Policy tis policy of Wyndham Grand Yangon Hoel that all departments requesting service fom the engineering department shoud submit a maintenance request Procedures ‘© To avoid duplication, work isto be requested only by the department head or his designate of supervisory aad, ‘© one maintenance request shall contain ony one ob request ‘© Request shouldbe filed in properly ae follows: Detaled department and section name shouldbe given exHKp. F&B, FO /Concerge Name and staff number shouldbe clearly stated. Sgnatures are not appropiate Date ofiesue shoud be specie, Detaied locaton of work should be cary sated, ‘The problem should be described precisely with symptoms noted and service requires 16. completed samples shown in maintain requston “Engnetng vyncham Grand Yangon Het Paget of2(> WYNDHAM GRAND’ POLICIES & PROCEDURE! DEPARTMENT —: Engineering Deparment pate. 107.2018 Pouicy 1 ENG. 5-004 ‘SUPERCEDES APPROVED BY : GENERALMANAGER © To avoid mistake lin Chinese please {© Maintain requistion hand over the engineering department duty gorzonnel wit sign '© The - and 2-pape hand ENG dept, 3 pages keeping by applicat dept or check, ‘© After work rsh, applicant dept should be sign in maintain requiston, '¢ Aer ENG dept were done maintain equsiton, 2 pages give back applicant dept for check. © No werbt or informal maintenance request i slowed, except under the fllowing emergency conditions: 2. Suspension of power & lighting 3. Gat leakage Burst pipe Flooding Any ther case that may endanger fe and property ‘© Any sta ho cals for emergency sence should clearly dently the case as wel as his name ‘and department. ‘© Except for normal repay, such ab siltation and addeonal werk, should be fl the Istecincrease tem requstion>>by department heads concemed. And chief engineer wil Justy the case in terms of cost and feasibility and submit to the Holl Manager fer approval Engeetng Wynaham Grand Yangon Hot Page 2012[5 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT = Enginoorng Department pate stor2oy Pouicy + ENG-P&P.005 SUPERCEDES APPROVEDEY : GENERAL MANAGER, Routine Sift Duty Inspection Purpose (© Tohave frequent montring of major plants. '# To ensure the backup power Ine and fre service equipment are in normal and stand-by operational cndtion '& To upkeep the airconditioning an lighting condition of pubic rea, '* To prevent any accidental damage wel before i happens. ‘© To famitarize the duty staf wth the focation of valves, switches, ete, fr emergency purposes. Policy tis @ pole of Wadham Grand Yangon Hetel that engineering supervisor should day and night ‘make trough check. Procedures ‘The engineoing supervisor and technician of every shit should ery out the routine shit duty Inspection at east once a day. ‘© They shouts patrol rom for to Roor and pay attention to these plant rooms and publ areas as hated ‘© During me inspecton, they sould cbserve the runing conton of he plant and take down he og inthe appropiate forms, ‘© tf any unusual noise or operational contin is noted, investigain and remedial actin shouls be taken immediate, ‘© Any prom encountered shouldbe reported to the Chie! Engjireet foe further acon. Engiaeing Viyndnam Grend Yangon Het Page 102DEPARTMENT Pouicy APPROVED BY [9] WYNDHAM GRAND’ ngon Royal Lak POLICIES & PROCEDURES + Engineering Department DATE 31.07 204 + ENG-PEP-005, SUPERCEDES GENERAL MANAGER © Note down the fused ght bulbs nthe public areas and replace thom as soon as possible. © Fee the ai-condtion and measure the ambient temperature ofthe pubic areas in the form tached. Maintain the areas under the convortable zone whenever possible, ‘© During ne ovenight shit a patrol should aso be made outside the bung o ensure the neon light signs, tiveway ighting and cer extemal ighting are on propery eng sipentser and technician should record the time and remaks in the cengneers logbook ater tshing the inspection. Engnecing Wyndham Grana Yangon Hot Page 2012[2 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT — : Engineering Department DATE rro72cy Pouicy 1 ENG-PaP.006 SUPERCEDES : APPROVED BY : GENERAL MANAGER ‘Cleantiness of Mechanical Rooms. Purpo ‘The purpose ofthis pole isto provide a sale, clean and pleasant werkng envionment Policy tis apoiy of Wyndham Grand Yangon Hote that al lant reoms ard eter mechanical roms are opt clean and presentable Procedures The main plant room and equipment shouldbe painted every three to ve years an ‘other machanical rooms every sx to ten years. ‘© Cleantiness includes the Integrity ofthe piping insulation, When badly damaged or beyond modest op replacement sections are tobe ordered ‘© Check insulation on bolers and order the necessary insulator. Be mindful of vapor barrar requirements on some insulation © Limit or protiit smoking © Check and repair ieaks © Lighting loves are essential fora clean, bright plant room and also forthe safety of sta conducting repairs Engng Windham Gand Yangon Hetet Page 102[9 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT — : Engineering Deparment DATE 151.0720] Pouicy + ENG-P&P.006 ‘SUPERCEDES : APPROVED BY: GENERALMANAGER © The alotical switchboard room must be kept well and clean, Strage Isat permite in those '© Provide at east one &.CF ire extinguisher. Oganize storage rooms and stock rooms. Do not port trash of old obsolete parts and ‘equipment to accumulate. In such cases tke use parts and restock them, Discard the ret. Be especialy mindful of famerabitly of stored materials. Group these together and store in @ space where a smoke detection an freghing system ae proved Enlnceing Wyrdham Grand Yangon Hote Pogo2t2WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT — : Engineering Department Date. ato72018 Pouicy ENG-PaP-007 SUPERCEDES APPROVED BY : GENERAL MANAGER Engineering Logbook Purpose ‘© Tosmonitor he plant operation with wien record, ‘© To-ensure communication between shift duty staf Potion Its a potey of Wyndham Grand Yangon Hote! that al the watches should keep the log which ean be tracked clearly, Procedur Engineering supervisor logbook ‘The engineering superisor should record any routine Inepecton done, special events and contactors activites inthe logbook '© The 24-hour operation enties, from 00:01 to 2368, of each day should be condensed to ‘eccupy one fl pape. '¢ Time description of event and signature shouldbe property fled ‘© The engineer supervisor the shit should fist {question anything that snot lear ‘© Plant and Temperature Log 1* Technician should patrol if possible every two hours to mort the plant operation and temperature condition of publi areas. He should iin he respective og sheets provided and sign He should algo put down in the "Remarks’ any unusual Condon observed and inform the superior for further action ‘© Plantog sheets should always be kept ina clean, and readable manner 4 al og entias made in his absence and Engineering Wynham Grand Yangen Hott Page tort(9) WYNDHAM GRAND t POLICIES & PROCEDURES DEPARTMENT: Engining Department DATE 107 201% Pouicy + ENG-PaP.008 SUPERCEDES [APPROVED BY: GENERAL MANAGER Duty roster operation Punnose ‘To arange the appropriate wrking time of sa soto ensure normal operation of ote © Toeneure to al guest request are attended immediate © Toceneure there is suicient engineering staf attending on engineering incident Policy «8 poly of Wyndham Grand Yangon Hotel thal to ensue the normal operation of hotel, engineering staff must wark on shit 24 hours dng 7 days week, Procedures ‘© There must be engineering staf on duty 24 hours per day, incting public holidays, Saturday ‘end Sunday. © Alengneerng staff must work on ei, 2 site per dey '© There must be one engineering suporicor ad two technicians working every shi '© Depending on the operation conion, the two shits A, Bare to tating every week ox monly. © Every sat has two days of per week ‘© The day of willbe arranges accorting othe duty roster, 1© The Secretary of engineering wil prepare the dt roster fr folowing month of end ofeach ‘month, once the duty rosters fed, i cannet be changed wit por approval (© Any sat requests to have change ofthe duty roster, he mus inform the concerned sa and supervisor, ‘© Superior forthe changed and submit the spplation othe Chie engineer 1© case of sick or emergency, the staf must inform his supervisor to arrange for the substitution. Eninerng Wyndham Grand Yargon Hetel Page tt{9 WYNDHAM GRAND’ POLICIES & PROCEDURES DEPARTMENT —: Engineering Deparment DATE, 31072018 Pouicy ENG-PaP.009 SUPERCEDES : APPROVED BY: GENERAL MANAGER Engineering Department Meeting Purpose ‘© To ensure communication between supervisory staf. '© Toconvoy Management messages. ‘© To scuss problems encountered in ay today operations. Policy Its one of hotel ules that a project meeting shouldbe held once week Procedures Meeting i hld every Thureday at 1430 in the engineering department office © Al supervisory sta ae required to attend, ‘© During the meeting the chit of engineering shouldbe the chairnan and bie and update the ‘attendees of engineering matters and special events ‘© Supervisory staff should report to the chit of engineer the pro3ress of routine maintenance _and repair work. Suggestions and discussion to resolve problems are encouraged ©The secretary should prepare the minutes in Myanmar and distibute tothe staf for folow up eto © One copy of the minutes wil aso be posted on the notice 20a forthe interest of the technicians Engineering Wyndham Grand Yangon etl Page tot[9 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT — : Enginooring Department DATE 31.07.2018 Pouicy ENG-PaP-010 SUPERCEDES : APPROVED BY : GENERAL MANAGER Equipment Room Purpose ‘To make sure equpment operating roped Policy ‘tis one of Wyndham Grand Yangon Hote ules, stipulates that al of equipment rooms must be suprised sty. Procedures ‘Duy staf must operate and maintenance according to rues and equation, checking equipment ‘operating status and safety aspects '* Without approval by chief engineer er duty engineer, outside persons cant come to elevator ‘om, boiler om, power substation and cher room et. ‘© Even approved, register procedure need o be frished and engireeting staff accompanying, Enginering Wyndham Grand Yangon Hee Page tof| WYNDHAM GRAND’ POLICIES & PROCEDURES DEPARTMENT: Engincoring Department DATE ato720y Poucy ENG-paP.o11 SUPERCEDES APPROVED BY : GENERAL MANAGER ‘Safety in The Workplace - Paint Shop Purpose ‘To dently and neutralize common hazards inthe engineering workshops. To provide a heather working environment Policy Its @ poy f Wyndham Grand Yangon Hotel that all working envienment is hesthler and secure. Procedures Pst No Smoking’ signs and enforce this rule at al times. '© Enaure that ther is @ BCF fr extinguisher inthe paint shop preeably atthe door. ‘© When opening, pouring or ming paints or solvents, ensure that no one ls smoking and make ue thatthe ventlation syst andor spay booth exhausts operating. Do not inhale vapors unnecessarily regardless ofhow odorless they seem. '© Do not permit or use electc spray equipment or electric paint mixers inthe paint shop. Use compressed ae sprayers only and only when ventlatrs operaing. Remove ary sled paint or solvents “Toke care rot spray or pater pant or solvent on eletial outlet, ight bubs, orate, Keop paint and solvent conainers tightly closed except when posting or ming Engineering Wyndham Gran Yang Hee Page 102WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT — : Engineering Department DATE 3107.20 Poucy + ENG-PEPOtt SUPERCEDES APPROVED BY : GENERAL MANAGER '© Use only solvents speciied by the paint manufacturer. Do rot experiment with chemical reactors. '¢ Wipe of al paint and solvent fom container seas and store in alocked metal cabinet, © Do not eave mates in anticipation of use the nextday, Rerrove al flammable materiale to the shop. ‘© wen spraying, use eye protection goggles and abrosthing mack ‘© Do rotpermi storage of aces which ae nt pat ofthe work route the pai shop. © Should you have an accident, report immediately to your sipervsor and obtain madi! © Clean al bench suraces and discard rags. (© Stow ladders by stacking aginst sola wal, not cabinets © Provide Fist Aid sat easly accessible areas, Engineering Wyndham Grand Yangon Hota Page 202[9] WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT — : Engincoring Department Date s1o720y Pouicy ENG-PaP-012 SUPERCEDES APPROVED BY : GENERAL MANAGER Safety inthe Workplace — Carpontry Shop Purpose Todentiy and neutaize commen hazards in engineering workshops (© To provide heater working envionment. Policy It @ polley of Wyndham Grand Yangon Hotel tht ll working environment is heather and Procedures Pst "No Smoking’ signs and observe and enforce this ue. ‘© When hanting lumber stock, use gloves, © When using the power saw, abl, rail arm or portale, use prolectve goggles (© Some glues used in fabrication of waste lumber products such as particle board contained potently harmiul adhesives. When cutting these matorals, use breathing masks, but most Importanty be sure the shop is wl ventilated ‘© Always ensure that mechanics ventlation is operating before using power saw regarless of ‘material being cut ‘© Nover permit a sawdust haze fo develop. It is potoally harmiul to your heath, and in time the accumulation of such sawcust will come a serous fre hazard ‘© When using power tools, be sure that Ighting Is adequate and that bade guards and cher safety devices ae in pace 1© Betore tuning on power equement, walk around Yo 800 that kis clear of any obstructions. ‘See tha the floors dry and clean Engeering vyncham Grand Yangon Hott Page tof[5 WYNDHAM GRAND’ POLICIES & PROCEDURES DEPARTMENT — : Engineering Deparimont DATE 31072058 Pouicy + ENG-PEP.or2 ‘SUPERCEDES + APPROVED BY: GENERALMANAGER ‘© Wear only rugged enciosad shoes and long tousers. Avoid rings, nechlace, ete. These could (get caught in power equipment and cause injury. (© Examine al umber prior to cutng to ensue hat here are no nal nthe path ofthe saw bled, Use gloves where practical '© Before begining the sawing operation, make sure that there enough clearance to handle the umber length you need, ‘© Do rot hand ong lumber or large sheets alone. AMays seek asistance and see tol thatthe ‘assistant also wears the same protective gear, Be sue he understands what you expect of him. 1 Piro stating the equipment, protective eye goggles are marca. Use breathing ler masks ithe operaton produces dust haze, ‘© Below staring equipment, inspect the blade for sharpness and fess. Back away and star Do not permit ile persons round the equipment © Shutoff machine prompt as econ ae you fish, Do net low mashine to operate in aniipation cf tuther use. Clean machine ater each use © When using adhesives, follow manufacturer’ Instucens, Use any approved solvents in well vented areas, © sore adhesives, Sohne, lane, fc. n meta cafaners, Re-etal the containers nmeditly afer use and retum tthe storage cabinet '© Swoop saucust at eat once atthe end ofeach working day. Place sawdust ina plastic bag and _dcard daly Do not aocumate Sandu not even in “proper container ‘© Sawdust is highly combustible. Do not aw sawdust to accumulate on cabinets, work suaces, oor or sprinkler fits, © Koop all work areas clean ata ies '© Pick up a copped nal or screw Inmet. Not ony could penetrate aso shoe but could ‘also cause serous sips and injury. © Store lumber ony in designated areas. (© Be sure that water aed COs extinguishers are avaiable, preferably the doce. ‘© Aclan shops nat only safer but mare peasant © workin Engneeang Wyrcham Grand Yongon Hote! Page 20131 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT — : Engineering Deparment Date Pouicy ENG-Pap-o12 SUPERCEDES APPROVED BY: GENERAL MANAGER © Should you hove an secient, seek medical assistance mediate and notly your supervisor. (Provide festa isa easly accossblearas. Engineering Wyma Grand Yangon Het Page aot(9 WYNDHAM GRAND’ POLICIES & PROCEDURES DEPARTMENT —: Engineering Department DATE 3107201 Pouicy ENG-Pap-o13 SUPERCEDES APPROVED BY : GENERALMANAGER Safety inthe Workplace ~ Electrical Work Purpose To‘dentiy and nevtratze common hazards in engineering workshops ‘© To provide a heater working envionment. aticy itis a pty of Wyedham Grand Yangon Hote tha ll working environments hater and secure Procedures Post-No Smoking" sgn and cbserve and enforce his re 1 Keep work sufaces clan at atime. ‘Keep clctcal test panels sconneted when ot se (© Ge sure a eectcal boxes ae closed Remove any temporary test wiring natiended s00n a8 you are ished, If you must leave shop ‘ont permit thers in your shop Limit storage to bare essentials and store ina safe pace Mainain emergency kts consisting of rubber gloves, rubber apron, gooales, conducive hard hatsin break aes cabinet. 3 plastic non ‘© Wear long trousers, longsleeve shirt and closed oe rugged shoes with rubber sles and heels Do not wear jewel, ring necklaces, etc. © Protde Fist Aid its n easily accessible areas, {© Do not permit burt cut fuorescent tubes to sccumulal. Discard diy © In disposing of furescent tubes, be sure to protect them well. Use original carton, Eninerng Wyndham Grand Yangon Hott Page totWYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT: Engineering Deparment pate story Poucy 1 ENG-PAP.OIS SUPERCEDES APPROVED BY : GENERAL MANAGER label Danger Glass Fluorescent Tubes" and depost inthe trash ‘© When working on elctical equipment, disconnect i fis. If salty switch i avalabe, make sure iis tumed of, Removing fuses futher ensures your safely, Place a tag of starters and isconnec, et. indicating workin progress. If safely swich can accommodate a padlock, use «8 combination padlock to secure it before working on equipment ‘© When working on lve connections, use rubber gloves, goggle and ther safeguards ax warante bythe stuation. Be sue you stand on @ rubber mal, Remove any fashights, pens, rings, watches, belts buckle, keys, necKaces, coins and cther metalic cbjects. Use appropriate rubber clad tools ony. Never allow anyone to smoke as smoke could obscure your vision of tive wire. (© Fa safety even i not avaiable, msert wood dowels to prevent the sith from being ‘engaged accidently and post reliable person athe switch, Post a sign a the sith to indeate workin progress, Never wotk on ie equipment alone; ahways have an assistant Do not ake chances wth ve equipment. Electicty can ilnstanty and ono permit untained persons to attempt repairs or adjustment. Keep circuit breaker panes clean and locked ata times. Keep your tols and instruments clean and under lock and key, Never loan test equipment oan unrained person, fr his own safety and yours, Be aware that even i the incoming switch is epen you can sti get a shock rom the reverse path Always test wth propery rated gear. Test phase to phase and each phase to ground, Beware of ungrounded equipment especially transformers whic wil indicate zero woe to ‘ground but wil fot have ful voinge, ‘© en working on high tension equipment even though disconrectod, all protective gear, Le. ‘loves, aprons, hard has, goggles, boots, et. must be worn to rect against accidental trn- © Post elecical shock Fist Aid instructions inal high hazardous shock areas, Obtain these posters fom your lca power company, nsurence carer, hospisl, governmental agency, ee Engineering Wyreham Grand Yangon Hota Page2et32] WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT: Enginoering Deparment DATE Poucy 2 ENG-PAP.O1D SUPERCEDES : APPROVED BY : GENERAL MANAGER © Should an acident occur, fllw emergency fit aid procedure and SSeK immediate medial ele. © Report accents to your supervise, immediately © Inhazardovs arse, provide C02, dry powder or BCF extinguisher Engineering Wyrdham Grand Yangon Hoe Page SotWYNDHAM GRAND’ POLICIES & PROCEDURES DEPARTMENT —: Engineering Department DATE, 131072019 Pouicy + ENG-PaP.ors SUPERCEDES : APPROVED BY: GENERALMANAGER ‘Safety in the Workplace - lctical Workshop Purpose © To identity nd neutalze common hazards in engineering workshops. 1 To provide a healer working environment. Policy 18 policy of Wyndham Gran Yangon Hoel ha all working envirenment is healthier and secure. Procedures Post No Smoking” signs and observe and enforce this ru © Keep work suraces clan ata safe storage. Do not permit uneuthorized persons inthe shop, when using wokshop machines wear protective eyeglass a nes, ‘Make sure that potable fe extinguishers are at hand at mes wen performing welling Work when caring out welding wok, in areas outside your work, avays have one attendant ready with a potable fire extinguisher Use the coect welding helmet with dark glass and gloves when performing electric weting ‘when using portable power tools mske sue tha hey ave propery earthen. Be sure that your work areas propety before commencing werk Do not attempt to ft heavy equipment alone. Aways seek help. Make sue tha al you tools are in safe working condton al tis, Keep your shop oan and erty Provide Fist Adit at easly accessbie areas, mos. Remove equipment which ls due to be repawed, to @ Engeesing Wyndham Gand Yangon Hotel Page tof) WYNDHAM GRAND POLICIES & PROCEDU! DEPARTMENT: Engineeiig Department DATE 31.07.2018 Poucy ENG.PaP.ois SUPERCEDES APPROVED BY: GENERAL MANAGER, Engineoring Expenses Control Purpose To provent over spending ofthe Engineering budget. '& To ocate expenses ito relevant cost cunters. ‘© To monto the ways of how expenses are made. Policy tis @poscy of Wyndham Grand Yangon Hoel that ensure all expenditure is under conto Procedures ‘The warehouse man should nitate a Purchase Requisition for any meter or quotation requires forthe Chit of Engineer's approval, 3 ouside contactor i required, and negotiation. ‘© Ainvoices shouldbe veri by the Secretary of Engineering fo ensure that abe or goods are being completed or delvered propaty. Expense Code and Purchase Order Number should ao be put on the invoice. The Secretary of Engineering should then endorse the verfed Invoice and submit tothe Fntancial Controle fr setement, '* No engineering expenses invoice shoud be settled without the endorsement of the Chief Engineer ‘© Al-energy bile shoud be checkod and verified by the Chief Enginor to encure consumetion Is consistent wih our record. Chi of Engineering Manager shoul then endorse the bil and submit othe Financial Control for setement. 3 least 2 quotations are preferable for comparison Engiaeting Wyndham Grand Yangon Hot Page 12(5) WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT Engineering Department Date 31072018 Poucy ENGPaP.016 SUPERCEDES APPROVED BY : GENERAL MANAGER. © Chie of Engineering should check he extent ofthe expenses against We-aget rom te to time, to ensieexpenaitre f under conta Engneetng Wyndham Grand Yangon Hate Page 2 of2[5 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT: Engineering Dopariment pate 131072018 Pouicy ENGPaP.o16 SUPERCEDES APPROVED BY : GENERAL MANAGER Preventive Maintenance — Plant Ron Purnose “To ensure al major EAM plants are serviced on a regular basis © To cary out he maintenance workin consistent procedure and andar, © To schedule tne maintenance work in order to cause minirum disturbance to the hotel operation, Policy 28 policy of ynaham Grané Yangon Hotel hat ll quent tothe best standard Procedures Preventive Maintenance Program of major ME plans should be prepared yearly as per etached Program. 18 The frequency of service requied and duration of respective eaupment should be indicated leary, ‘© The Duy Engineer should monitor the progress of the Program and assign monthly tacks to the Engineering supervisor fr accomplishment, ‘© Competent Technicians wil cary out the maintenance wark according tothe Preventive Maintenance Check ist comtesponangly. "© Checklists should be filed in property and retumed tothe Engineering supervisor to ma ‘sate work ie done propery ‘© Aay unesval fring shouldbe reported to Chie of Engineering Manager for resolution. ‘© Allpogram and check ists shouldbe kept ne for @ period of ee years, Enginoeringviynaham Grend Yangon Hee! Page tot3) WYNDHAM GRAND’ POLICIES & PROCE! DEPARTMENT: Engineering Deparment Date 31.07 2016, Pouicy ENG-Pap.o17 SUPERCEDES : APPROVED BY : GENERALMANAGER Preventive Maintonance - Guest Rooms Purpose © Tocnsure al guestrooms willbe thorough eerviced within a yea cycle, © Toiminate complaints rom breakdown of guest room faces. © To maintain the guestrooms othe best decorative standard Policy Its @ poley of winaham Grand Yangon Hote that all the quest roam should be measured up the best decoration standard rocedures ‘© Engineering supervisor il aise wth Housekeeping departan to hold guest rooms for preventive maintenance purpote. ‘© Foremen should issue Proventive Meintenance Program Chest Lists to the Technicians to accomplish accordingly ‘© Checks should be filed in propery and retumed tothe engineering supervisor to make sure ‘works done property. '* Progress shouldbe marked onthe "Room Checked Record” shes for monitoring ‘Any unusual findings shouldbe reported to chat engineer for ressaton ‘© Al program and checklists shoul be kept in efor a perod of te years, Engineeing Wyndham Grand Yangon Hote Page to7) WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT Engineeiing Deparment DATE 131072018 Poucy ENG-Pap.o1s SUPERCEDES : APPROVED BY: GENERAL MANAGER Preventive Maintenance -Public Areas Purpose “Tomainlain the lobby and FAB outs areas tothe highest aesthetic netiona standard {© To perform maintenance work without affecting he operation of those areas. Policy Its a pole of wynham Grand Yangon Hotel that all the pubic area should be measured up the best decoration standard, Procedures ‘Overnight maintenance work wil be aranged inthe folowing pubesreas quarter Hoel Lobties Restaurant Meeting Room Logistics distct © During tne overnight work, the following repair work wil be caries out Replacement fal high level cling ight bubs Cleaning ofa ers. ‘Tovch-p of ceing paint and fatures. Other maintenance work requested special ‘© Engineering supervisor should fase with departments concerned with one week's notee for the work arrangement. Engineering Vyndham Grand Yangon Hot Page tof[5 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT: Enginooting Department DATE 31072018 Pouicy ENG-Par 0 SUPERCEDES : APPROVED BY: GENERALMANAGER Purpose ‘To maintain the ktchen equipment at regular petiods. “To encure kitchen equipment ie werking property and safely, ‘To upkeep the hylenic standard of water supply and ie dspeneng machines. ‘To comply with the statutory requirements for restaurant operatic, E Its poey of Wyndham Grand Yangon Hote th Procedures ‘Overnight maintonance work wl be arranged forthe fing Kiehone, according fo the Kitchen Equipment Maintenance Schedule Kitchens equipnent tothe best standard Main Ktchen Chinese Kxchen Western-style food Bar Counter '* The Engineering supervisor should Issue the preventive meintenance check lis to the technician to eccemplish according '# Check st should be filed in property and tuned othe chit engineer to make sue work it done propery ‘© Gas appliances should be maintained by the appointed contractor wit a registered technician ‘© Grease traps should be cleaned monthly by an appointed contactor under the supervision of the Enginoerng superisoe © To minimize fe risk, an appointed contractor shoud be employed to remave the grease from the exhaust ai duct and the fan systom annual Enpneenng Wyednam Grand Yangon Hote Page tot) WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT: Engineering Deparment pate 31.07.2098 Pouicy + ENG-P&P.oz0 SUPERCEDES APPROVED BY : GENERAL MANAGER. Energy Management Purnose To denty the energy consumption within the hotel © Tove the efciency of energy used. © Toconserve energy rom being wastes © To reduce the anergy cost, Policy tis @ policy of Wyndham Grand Yangon Hote that the Engineering Department should estabish fan ENERGY MANAGEMENT PROGRAMME fo monitor the ulizatior of ener. Procedures Enorgy Record ‘orecord energy consumption and related data ona daly bass for ena, ‘© Energy Conservation To study the opportunites ané measures of saving enecgy without affecting the sevice standard ‘© Energy Ault To review the comprehensive consumption data and pin point any excessive consumption. Remedial action shouldbe ited Engiaering Viyndham Grana Yangon Het Page totWYNDHAM GRAND’ POLICIES & PROCEDURES DEPARTMENT. Enginccting Depariment DATE, 31072018, Pouicy ENG-P8P.021 SUPERCEDES APPROVED BY: GENERAL MANAGER Monthly Energy Consumption Report [ “To dently the energy consumption within he hote. “To verily the eiciency of enory used To conserve enetgy fiom being wasted. To reduce the energy cost. Torecor the energy consumption data “To ort the consumption profile under relates citer, “To provide information to accounts department for the preparation of energy costs Hey Itis a policy of Wyndham Grand Yangon Hole that to provide infomation to accounts department {or the proparaton of energy. Procedures ‘The engineering supervisor techrician wil take down the meter reedings ofall energy supplying facies on @ log bock day. Tho time forthe meter taking shouldbe fied at 23:30 eo that the consumption can reflect a 24-hour period. © Engineering supervisor should also cxlct the average outdoor lomperature reading fom the weather forecast and number of reams occupa fom the Front Desk daly ‘© Engineering supervisor then calculates the energy consumpten every week to very any Engineering yam Gran Yangon Het Page 112(2 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT: Engincoting Depariment DATE. 131.0720) Poucy 1 ENG-PAP.O2t SUPERCEDES : APPROVED BY: GENERAL MANAGER ‘excessive consumption, ‘© At tne end of each month, the total energy consumption and relevant data wl be summarized Inthe Monthy Energy Consumption Report. '© Tho cot engineer shoud compare the figures wth that of ast month and same month of last year, 26 wel asthe budget. Any excessive discepancy shouldbe identied with reasons for the managements consideration. ‘© The completed monthly energy consumption report should then be submited fo the fancil contol for the preparation of energy cost Engrg Wyraham Grand Yangon Hote Page 2 of23. WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT —: Engineering Department DATE 131072018 Pouicy ENG-PaP-o72 SUPERCEDES : APPROVED BY : GENERALMANAGER Renovation Work by An Outside Contractor Purpose ofacitae the progress witout afecting the hotel operation. '© Tose the work done is up to the holes requirements (© To ensure fire safety and security standards are maintained, ley Its a poly of viynsham Grand Yangon tat outside contactors have to co-ordinate with the engineering department or any renovation work tobe cari out witin the hotel Procedures Information AI building and MAE services drawings with associated details should be submited to the DDOE:Ctiet Engineer for comment, 1. The project program should be shown wth detailed working procedures and specie timing for reference, 2, The sie representatie's ond contactors name Ks, together wth contact telephone numbers for emergencies, should be prepared. 3. Allthe information should be submited to the chief enginer at least one week before the commencement of wrk Working time 1. Commencement date and duration of work the contractor confirmed with the engineering eparent st last three days In advance, the secretary of engineering notice general ‘manager and all elated depariments though email atleast ere day In advance 2. Ay werkt be carted out beyond the specie tie should te applied format in wring to the chit engineer for approval Eaineeing Windham Grand Yangon Hae Page tof) WYNDHAM GRAND’ POLICIES & PROCEDURES DEPARTMENT = Enginseting Department DATE. 3107201 Pouicy ENo-pap-022 SUPERCEDES : APPROVED EY : GENERAL MANAGER. 3. Conetrction noise should be Kop o a minimum between 8:00 AM 1577-00 Hrs. No noise ‘works towed between 1200-1400 and 17:0009:30 4 Hote reserves the right ta stop any work which may cause inconvenience to he guest ors In Breach of the By-laws. © Safely & Security A workers enieing the hotel have to be reysored atthe Secuny ofce located at staf entrance. 1. Workers have to wear a visor permit ID at al imes during the work and retumn the permit to the Security ofce before leaving the premises, ‘Werers shoul dress prety and avid wandering beyond tha woking eo. ‘The working area snot towed tobe wsed asa rest area. ‘Smoking and gambing isnot allowed. ‘Weorare should nt use hotel eephones. ‘Agate pass should be ebained from the Engineering Depatment if any material or tole fre required to be taken away ffom hotel, The gata pase should be presented tothe ‘Security post before leaving 7. Suitable measures should be taken fo keep the ste eae from the rik of fre and o avoks causing false fro alas. 8. Suicient, suitable and in proper working Conlon fre extinguishers are tobe provided at 8. No debris or material alowed tobe placed at fire escape routes. 10. Contractors must submit the copy ofthe insurance poly which should include thd party coverage and al site risks. 11 Workers shoul! be famir wit in-house fre prevention poles and know the location of ‘he nearest fire extinguisher and fee hose. 12, Should the contracting personnel violate any of the above in-house rus, the hotel wil request them fo eave the premises, 13, Hotel Security department has fo arrange secuny standby a the site during the working period and conduct routine inspection. Engineering Wyndham Grand Royal Hoe, Page 03[9 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT: Engincoting Department Date. ato7201g ENG-PaP.022 SUPERCEDES + GENERAL MANAGER Transporation 1. All deliveries should only be made through the receiving are and to the service Its. this Cental lrge quantities, prior approval must be sought fom the DOE/Chief Engineer who wil determine the tiring that deliveries should be taken pace 2. No loading and unloading actvly is alowed In the driveway unless prior approval ts obtaine. ‘3. Contractors ae responsible fr keping the delvery route clan an ty. "+ Techical requirements 41. No modifcaton and ateaton of the existing structure and syiemis allowed, 2 All systems shouldbe so designed and instale that any fou ase it can be folate fom the system without interruption othe hoe operation ‘3. No connection werk to the existing MBE system should be card out without the hota permission. Tho POMEC Department should be noted not ess than 3 werking days in ‘sdvance, Contractors should assure thet the services work which wil be connected has ‘been duly flushed, pressure ested and complied with the réevant statutory requirements and regulations. 4. Access panel wit sufient space should be provided fr al existing services for fare maintenance and emergency rep 5 Nominated Fre Sewices sub-contractors should be coneited to prevent unnecessary rmaltonance prem 16. ‘lhe work sould be cared cut in compance wih the relewntstsutryrequieents, By laws and Codes of races 7. As bul drawings should be submited to POMEC Department afer the completion of the project. {8 Contractors are held responsible forall the cost incured if serous damage or suspension of ‘se1oes tothe hotel resus fom the negigence ofthe sbove requirements Engineering Wyndham Grand Royal Hoe Page sotWYNDHAM GRAND’ POLICIES & PROCEDURES DEPARTMENT: Enginooring Department DATE, 11072018 Pouicy + ENG-PEP.07 SUPERCEDES : APPROVED BY : GENERAL MANAGER XQ Using Power Tools Guidance ways otis ype case. Policy ‘To ensure that safe work procedures ae followed when using of power tool. Procedures Powered tools re, but not ited: = Potable cits = Portableived saws Welders -Heatersibiowers ~Animplementrequing ainsrbattery power to operate WARNING: Poweredtools may sever digits andor limbs Cuttings from powered toots may injury eyes ~ Safty glasses are to be worn. Powereddtools may generate injurious noise -Ear protection may be required. Do not wear loose clothing or jewollery. Long hair, clothing or owellersmay be come {fouled in poweredtool. Poweredtools may come in contact wit ve electrical Powerodtools musthave a current electrical test tag affixed, Engineing Wyndham Grand Yangon Hott Page 127 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT. Engineesing Department DATE 31.07 2048, Poucy ENG-PaP.023 SUPERCEDES : APPROVED BY : GENERAL MANAGER ARE Cables for electrical supply should be used as per TE023 Working with Extension Cords Do not use powered tools if they appearto be damaged or power cords rayedicut. Donot leave powered tools unattended. 1 Ielate the area were power tots are tobe used with appropiate bates, 2. Checkit prtabe tol has current est tg ited to lad to ensure ti safe to use, 3. Check o confi there are no ve power cables, hytraulcgas piping within wallceting avis before commencing operation of powered tools. 4. Removelsecure any loose clothing, jowelry o ng hai 5. Eneure guess!statf are not exposed to lous noise as a result tthe operation of a powered too 6. Ensure questsista are not exposed to debris asa result ofthe operation of poweret tool Ensure he intended power supply ie adequate forthe powered tool tobe used Cornea ower to tol, commencing withthe tool and working toward th supply. On compton of Wot, ote power supply Engneneng Wyndham Grand Yangon Hott Page 202<2 WYNDHAM GRAND’ POLICIES & PROCEDURES DEPARTMENT: Engineering Deparment pate 1.07204 Pouicy 1: ENG-P&P.O24 SUPERCEDES : [APPROVED BY: GENERAL MANAGER Handling Power Fait Purpose In case of power flue, immediate report fo engineer department and rectly the fle in & shortest time possible. Policy “To prevent the hotel property losses during power fluro. Procedures Inthe event of sudden aur, the folowing procedwes chou be care on ©All sat shouldbe quit, stayin thee respectve posts. © Requiring all stato guess note blackout cause ofthe aeiden and taking urgent measur liinates the trouble, the restoration of electric © blackouts at nght, sppicaton beam Iightng in public places tohelp stranded inthe eoridors and stairways of the guests moved toa place of safety ‘© Engineering department shout immediatly send othe scene tend electitans the blackout 1 extemal factors, from engineers on duly immedately inked with the elecricty sector Understand the causes of power organize maintenance; woublesheoting power supply a8 s00n ‘2 possible, we aso need 10 report tothe ci enghnoer. © During a blackout, Duty engnger must setup patrols also sen! personnel to have cath and valuables owned goods sector and wal departments of duy arevent people who tke the ‘opportunity to cary cut sabotage, Enaneing wndham Grand Yangon Meet Page 1012(2) WYNDHAM GRAND DEPARTMENT: Enginoering Department DATE 31.07 2015 Poucy 1: ENG-PEP.O2 SUPERCEDES : APPROVEDEY : GENERAL MANAGER, ‘© Engineering staff and security guard inspected the accident normal ightng system. or else be ‘Prepared to emergency Sais © Engineering staff and securty guard inspoctd all ts whether someone was in aif, as the it ‘o one should be closed down, aold accidents 1© Manger of Duty and housekeeping shoul check whether there re adequate contingency lghs, whenever his requred and immediately distbuted to various rooms. {© Al exors and condors wih emergency lating power generar to maintain connect ‘© Duty engineer wi be the identification of al eigeaters, rezers whether to maintain normal '© Duty engineer shout lop up thei Inspection ofthe buildings, wih particular atlention on the export chann 3 securty personnel at his moment shouldbe alert ofthe robbery, looting, estucton and fgting of women and thieves and other oflenses, shouldbe in charge of secuty continued viglance unt the power retuned to normal candton ‘© Hoasquarters wil be located in guest service manage, for futher information, please asked to vest service manager wil be answered immediately (© Guest service manager should make report ofthe incident within the four-hour, give the report and he original materia to ance department, copies to the engineering department an the telted departments in form of ema sent to esdent manager and general manager. © In shor tet manager and al taf should be aware oftheir ressonsibities and speci tasks Analy, t must be clear to cope wih emergencies the main pupose isto protect the guests, sta and al hte property. Enainecing yncham Grand Yangon Hoe Page 2012[5 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT: Enginsering Deparment pate stor20y Poucy + ENG-PEP.025 SUPERCEDES APPROVED BY : GENERAL MANAGER. Handling Elevator Malfunctioning Purpose [Encure otk imoly acon fo rscue the quest and staff who trapped in elevator incase of alte Policy (Check the reasons fr falure to prevent similar incident in ft, Procedures In case of alarm tiggerodin hotel, socurty and engineering to Kent the locaton immediatly and rect i stuaon permat Nowy CCTV leader and duty manager. © Duty Manager Duties 1. Notice engineer of duy and manager of duty © Control center Duties 1. De-asivat he alarm 2. Telephone extension trough the ckeua ise flowing: Hotel management company due accidents to inconvenience, very apologized, repair personnel are being rushed, wil soon artve, power is behg restored as you who isthe oie fo convey this to the people © Enginoors on Duty 1. Notice of the company to take immediate ection and to bear In mind the flowing procedures wil delay tho it stopped rapprochement 2. Inthe engine rom to close the main valve switch, which is very Inport, wil enable the ‘machines immeciatly coase compete, Engiaeing Wyndham Grand Yangon Hoe, Page 112[2 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT + Engineering Department pate 3107201 Pouicy ENG-Pap.25 SUPERCEDES [APPROVED BY : GENERAL MANAGER 3 Inthe engine room raptly determine lag stopped elevator car lca the manual car Plate cars willbe moved to nearby loos, 4. Inte ight rection wath an emergency key to open the car dors, 5. Inthe drection of eft hand put inside lock bar opened, 6. In the fave elevator rescued personnel trapped, not immediatly open the elevator, waiting for epair technicians ave. (© Aftermath 11. Guest service manager or manager of duty atthe scene to most wih the trepped and met ts name and room number on ord. Confimed that no person needs dug teatment 2. I the tenant is inthe hotel, the hotel management's basket cf Nowers sent to the room condolences and apologizes. 3. Engineer of duty neod to ensure that the company has been repaled and a return to normal condone © Guest vice manager should make report of he incident whi he four-hour, give the report _and he original materials tenance department, copies tothe ergineerng department an the related departments in form of e-mail sent to resident manager and general manager, Engineering yam Grand Yangon Hot Page 202[ WYNDHAM GRAND OLICIES & PROCEDURES DEPARTMENT = Encineering Department DATE 310720 Pouicy + ENG-P&P-O2S SUPERCECES : APPROVED EY : GENERALMANAGER Handling Electric Caution Shock incident Pumose “Ta have proper procedure in handing tis case, Polley ‘Allthe hole staf shouldbe femiar with this procedure. Procedures Immediate rescue shouldbe extended to elec shock person and norm to 1¢ Electric shock exticatlon procedures; 1. Cutoff the power suppy. 2, you can't eu of the power supply, Use cry sick, board, insulation eable and oer Insulation materi lio off the electric shock 3. Citing the charged conductor wire by insulate tools 4. Seize he elec shock persone dy and not loseiting Cotes, make sure to avd touching the metal and the bare boy of electri shock pe-sonnel 5. To prevent the injury of electric shock personnel when they after Iberation, In adiion, the above methods are ony appicate to rescue ofthe 20/280 Yow” electric shock Forte “igh lactic shock shal timely noi the power supply departments, tke the corresponding emergency measures, inorder fo avo ocr the new accident. Engneeing Wadham Grand Yangon Hota Page 122 WYNDHAM GRAND’ POLICIES & PROCEDURES DEPARTMENT: Enginooring Deparment pate, 31.07 2018, Pouicy ENG-PaP-026 SUPERCEDES : APPROVED BY: GENERAL MANAGER '© Therescue methods before medical staf arival ofthe scene; 1 2 Electric shock personne’ aware mertaly lt him/her sit have a est ‘The elctc shock personnes breath and heartbeat sil ave lose one's marbles, make ‘ine ie and keep surrounding ar culation, pay atention to keep warm. Ite electric shock personne had stop breathing should usemouthto-mouth he electric shock personnel heartbeat stopped, then use the in-lest tube ati heart extrusion ‘maintain ood circulation; breathing heartbeat sop al the two methods simuitaneoush ‘Should not break down the scene reseve, must insist onto the doctor to take alter the Get an electric shock after the incident, the Holl should set the cordon at the scene Immediate, maintain the normal order inthe rescue, relevant personnel shall quide the ecto qui into the event sto ‘The warring line can remove afr the doctor take the etctc sheck personnel away and the end of survey and repair work ished, there is any hidden danger, ter Incident, the Diector of Enginearing shal repot to the GM, Residence Manager Immediately Engng Wyaham Geand Yangon Hott Page 22[2 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT: Enginring Deparment pare +: 31.07.204 Pouicy ENG-PaP-o27 SUPERCEDES : APPROVED BY : GENERAL MANAGER Handling Sprinkler and Waterpipe Burt Purpose Guidance ways of this typo case, ale {Al the hotel taf shouldbe fama with this procedure Procedures '© Those who encounter this situaton, be sure to noty the supervisor on duty, engheering ‘partment o repair and restore, ec © Should nobly he relevant personnel of engeeting departments immediatly close the valve, shutoff the watr source, (© Water may endanger the Is, escalators and other important equipment and facites, these should be shut down immediately (to be shipped othe highest velo and lock, and How with sandbags which can lead 1o a secondary poston ater thehouse to minimize the loses of bulling or room, ©The secury ofcer responsibe or maintaining the normal oe ofthe soene, necessary, ‘waming sion, et, can be sett relieve congestion © Ifthe sccident was due to human cause, the perpetrators shoud be asked to sign kes of responsi © Take picture ofthe scane and the accident process of happening then to wite a report afer ‘ne event to manager. Engineering viyncham Grana Yangon Het Page tof2DEPARTMENT Poucy APPROVED BY [2 WYNDHAM GRAND Y al Lak POLICIES & PROCEDURES + Engineering Department DATE 31.07 2018, + ENG-PaP.o27 SUPERCEDES GENERAL MANAGER '© In aiona tothe above incase of accidental fre sprinklers bust, shobldrée the follwing: 4. Can be determined by the spect ection ofthe re corto canter o cose as soon as possitle related to the vate, 2. In case of sprinkler s under exposed ceilings, usirg wood to block for reducing Engnseeng wyndham Grana Yangon Hot Page 22) WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT — : Engineering Department DATE, 310729) Poucy ENG-PaP.028 SUPERCEDES APPROVED BY: GENERAL MANAGER Handling Gas Pipe Leak Purpose Guidance ways ofthis ype case. Polley ‘Allhe hotel staf should te fear wth his procedure. Procedures ‘CRISIS ASSOCIATES ASSIGNMENTS Persons involved should include; = CRISIS TEAM LEADER = Engineering - NS = Securty Department osm MOO Concierge / Front Ofteo (© CRISIS TEAM LEADER PROCEDURES 1. Reporting immediatly to CCTV ROOM (De not proceed fo the exact locaton because 8 ‘main rupture wl fil the area with arable natural gas and displace the oxygen inthe ain, 2, Vey the cause, locaton and severity af the rupture. The ations you wil ske depend on the situation Engnsrng Wyndham Grand Yangon Hott Pago 117[2 WYNDHAM GRAND’ POLICIES & PROCEDURES DEPARTMENT — : Engineering Doparimont DATE, 1.07201 Pouicy APPROVED EY: GENERALMANAGER a 10. 1 2. 13. 14 Engineering ENG-PaP-020 SUPERCEDES : Inthe event of email ine leak, closing of supply valveto a gaPafpliance wil sufice and not be cause for a major evacuation ‘nthe event of & major rupture, immediatly shut of the as vate and evacuate erty with Enoineaing tha the min suply hasbeen shut of necessary. Whe area ofthe rupture is saturated with natu 1 985, struct engineering to shut off ‘al electical power to thal area to precio the possibilty of an explosion, Do not permit ny vehicles in he rea. Do not permit switch operation in any areas containing concentrations of gas. Instuct engineering to verity comet operation of a extaust fans. Do not start if not ready operating. Instuct kitchen personnel o shut down allnatural gee appkances (Le; stoves, ovens, ils, te.) There st be no source of open fame. Instruct al restaurant and banquet perscnnelo extinguish ny open flame materal (ie; candles, steno or equivalent i necessary, Assist he fe department as required, When receive request from scene for evacuate (any pation or ene hot, Instruct [AVS send out evacuation notce immediately Overs necessary recovery procedires yp Grand Yangon Hota Page 2017{2 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT. Engineeting Department DATE 3107209 Poucy ENG-Pap.oz8 SUPERCELES = APPROVEDEY : GENERALMANAGER f¢ SCENE LEADER CHECKLIST 4 1. " 2. 13. 14 It important fr the scene leader to remember that 88 soon as the loss prevention ‘manager ative, the scene leader should tum over ponsibiy to at ndvgua. you are the rst one on scene, declae yours scone ade Evaluate scene I osoutees. List avaiable personnel Establish a safe working perimeter. [Ensure an engineer has secured gas to the aflected area, Dio staff to extinguish al open Names near affected area (Kichens,stenos and candles, ee.) Ensure thatthe fre service department is one is way and the beliman is standing by to ‘meet and rect otected area. Evacuate occupants necessary. Request les prevention manager evecuste (any potion o elie hot), necessary, ‘caution al personnel on scene against operating any elocreal swiches or devices. Two- way rats, teephones tc) Assign personnelto standby emergency generators and fre pumps, as applicable. “Take stops to vente affected area in safest manner posse. Do not start exhaust fans unli you are cetsn that they wil not serve as a source of inti. Coottinate efforts wih fre service depsriment andor Gas company to secure area and restore normal operation, Engineering Vinam Grend Yangon Hee Page aot?(9 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT: Engincoting Deparment DATE stor 2048, Poucy ENG-PaP.02s SUPERCEDES : APPROVED BY: GENERAL MANAGER ‘AtorAffected Area le Secure; 1.Call AS sent out signal of emergency situation is cea” 2 Make alist of damages fr Director of Engineering 3. Folow notfcation Ist and hotel covery pan, ocated in the crisis eam manual 4. Hold rtique meeting © ENGINEEING PROCEDURES 1. When noted of “POSIBLE GAS REUTURE’, 2 designated engineer needs to report Immediately wth the proper tools to the ecane. I eiustion ie confmed, Natied AYS send ‘ut signal for CONFIRMED GAS RUPTURE AT XX FLOOR’ 2. When notifled of a “GAS REUTURE" wiin the building, a designated engineer needs to ‘epot immediatly with fons to the main gas shuot valve for that building, shut of valve, end advise the LOSS PREVENTION MANAGER, vis rad, thatthe natural gas supoy has been shut down 3. Tum off the supply valve located forthe afected area necessary, close al he pipeline sup 4 Bo not leave the valve locaton or allow gas sence to be restored unless specifcaly instructed ty the os prevention manager, Fite seniced department 5. Allother engineers report io vicinity of rupture unless cherie directed by scene leader. 6. ach engineer is responsible forthe valves or equipment they shut of, and the proper recovery after gas stored Page o172» WYNDHAM GRAND’ OLICIES & PROCEDURES DEPARTMENT — : Enginvoring Deparment pare :31.072018 Poucy + ENG-P&P.o78 SUPERCEDES : APPROVED BY : GENERAL MANAGER ‘© Avs PROCEDURES 1 ‘When received report of gas line rupture ‘send out sigral for ‘POSSIBLE GAS LINE RUPTURE" fo inform engineer, securly department, EODIGSMIGSO go to scene to conf svat, Open emergency og and recors dou. I the rupture is reported to you by telephone be sure te get the caller name and any cotter pertinent information \When recived report of gas ine rupture confimed, sen out signal for “CONFIRMED (GAS RUPTURE AT XX FLOOR’ inform crs team member an record down. the rupture curs during the night or onthe weekend, he following people shoud be notified at home as soon as possible Director of Engineering General Manager Resident Manager Security Department Manager Chie Engineering When received message fom loss prevention manager, phone the fre department ‘mediately (191); we nave @ natural gas line rupture at our locaton, Anower any her ‘information the gas company may request you have the information aval, Inform concierge prepare to meet them When received instruct fiom LOSS PREVENTION MANAGER for evacuate (any potion o enti ote), Send cut signals informal team member Engineering Wynsham Grand Yangon Hote Page St?[9 WYNDHAM GRAND POLICIES & PROCEDURE: DEPARTMENT — : Engineering Department DATE 31072018 Pouicy ENG-PaP-026 SUPERCEDES : APPROVEDRY : GENERAL MANAGER ©The Ministry of Securty Program 1 When notified of a “POSSIBLE GAS LINE RUPTURE’, report tothe vicinity ofthe rupture witha Fst Ald Ki. Set up a outer cordon and evacuate person of scene to safe distance, nacessary 2. When onthe scene, await instructions from the scene leader. sane leader has not rived take charge of situation unl he scene leader hs aived 3. Emphasis should be put on evacuation of the affected area, and assessment of _stuation. Evacuation it include ll quests and non-essential personne! 4. One evacuation is complete, stay near the scene of rescue and crowd contol, unt (@ GSWIEOD CHECKLIST PROCEDURES. 1. When notified ofa “POSSIBLE GAS LINE RUPTURE", rporto the vic ofthe ruptre 2. GSM / MOD should report to scene leader for directions. I scene leader isnot present, {65M / MOD should assume that responsibilty unt a qualified scene leader aves, 5. Assist fss provetion fo evacuate ene, ensure the loss prevention and shelter of al vests fected Engineering viynsbam Grend Yangon Hoe Pope bot?(2 WYNDHAM GRAND PROCEDURES DEPARTMENT: [noinverng Deparment Dare #3107201 Pouicy + ENG-P&P.o78 SUPERCEDES + APPROVED BY : GENERAL MANAGER. (© FRONT OFFICE SYSTEMS PROCEDURES 1 Where immediate evacuation requires: |. Back tapes should be removed ffom the hotel only # possible to do. so wihout endangering any associates. 2. Where Immediate Evacuation NOT Required, |. When noid of “CONFIRMED GAS RUPTURE AT XX F.OORY, the senior front ofce associate on duty is responsibe for implementing emergency procedures 1 Standard Operating procedures for manual operation shoul be followed until resumption ‘of normal operations ‘© BELLSTAND AND OTHER EMERGENCY PROCEDURES. 1. Other Crisis Team Members |. Won received instruct trem AVS, bell parton fo dict the fie department tothe location of the rupture |. Allotner css team members report to te lobby to awat instructions fom the crisis tam lear I Assist in evacuaton procedures as assigned or as dicated by the situation, Engineering Wortham Grand Yangon Hote Page 70172 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT — : Enginosring Department DATE #3107201 Pouicy + ENG-PaP.o7@ SUPERCEDES : APPROVED BY : GENERAL MANAGER Key Contr Purpose Guidance ways of this ype cae, Policy ‘The Hotel Department, due fo tho noed for gccess to most areas, nacesstates the use of master keys. The carving f mastor keys makes the Secuy system winemble, Thereore, sit intemal Controls and compliance with the security SOP concerning keys wil flowed, Procedures ‘+ Aduy signed key request form willbe given to Engineering tolssueiut the key. + Atr obtaining the requred signatures, the Security Manager wil issue the original spare key ote questing department ‘+ The original spare hoy wil need to be retumed to Securty afer duplcation done by Engineering. ‘+ Acopy ofthe issue form willbe retained on fle by Secu, *+ No keys ar to be cut duplicate or esuod without appropriate approval, + An adequate suply of key blanks iso be maintained and kept secured by controler ‘+ All keys remain hotel property and must be returned to the Securiy upon employment ination. Its the responsibly ofthe associate and the Secunty Deparment to ensure he key is aecourted for and acknowedged by a receipt tom the Secu Manager. ‘+The Conte wil ont issue the blank keys upon proper approval ae obtained ffom the ‘Excel and Secury Manage: ‘+ Al keys issued by the Hotel have to be recorded and signed by recent in key Contol ‘ok maintained by the Securty Department + Key should never be on loan to any other department staff or contractor. It they need to ‘open the door, escort them and open it yoursel. Make sure you krow what they are doing tsi before opening. Check ate hey have fished. + Al duty Keys issued have to be properly recorded on taeover J hand over log; any ‘discrepancy shoul be reported to department head immedi Engneeng Wham Grand Yangon ett Page 102[5 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT — : Enpinooring Department DATE 131.0720y Pouicy + ENG-P&P.o7e SUPERCEDES : APPROVEDEY : GENERALMANAGER 1+ Abroken key has tobe retained as proof for replacement + Unauthorized use of any key is an oflence, whic leeds to dsiinary ation. + Keys which ae signed out rom Security have tobe returned at the end of wotkng day. + Master keys nd sub master keys should not to be taken out ct the Hote Engnering Viyrnam Grand Yangon Het Page 22[5 WYNDHAM GRAND’ POLICIES & PROCEDURES DEPARTMENT — : Engineering Deparimont DATE 231.07204 Pouicy ENG-PaP-030 ‘SUPERCEDES = APPROVED BY: GENERAL MANAGER Enter the Guest Room Purpos 1. To create aneat envionment and to provide a routine service without intrusing tothe guest space or propery 2. Be sensitive tothe way quests want to organize ther personal space otiey ‘Altheenty door standin font othe peephole, ing the doobel nd announce “Engineering Wait or 15 seconds (10 seconds) then sing he doorbell and announce “Engineeing” again Wait before opening the door and entering: announce, “Enginesing” again. Procedures 41. Guest ome withthe Do Not Distt” sgn deplayed are net alowed to be cated or entered 2. For occupied room, colleagues should know guest name before enlring the room and seit in «8 sinoere, warm and respect manner. Guess names are used once @minimam of one ime and nt mor than tree tines, Before entering the oom, whatever occupled room er vacant room, eoleagues stand in fon ofthe peepol, cng the doorbell and announce ‘engineering’ Wait for (15 10 seconds then tng doorbell and announce “engineering” again. Wet (16 seconds) before opening the door and enaig theres no answer, then enter the room and announce “engineering” Listen determine if questi in room or batvoom. the quest Is present inthe feom, coeagues wil use guests name ducing interactions. 3. For occupied rcom, the absence of he gust, whist servicing the room, the doris closed and “mainenance in Progress’ sign is placed outside the doo. the event thatthe quest retums during service, coleague wil ask they may coninue orcome back ater if continued seve is requested, coleague should request assistance in oreo expedite the process by the situation) Engineering Vyndnam Grend Yangon Hee Page tttWYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT: Engineering Deparment pate 131.07.201 Poucy ENG-PaP-o01 ‘SUPERCEDES : APPROVED BY: GENERAL MANAGER Working on Ladders Purpose “To ensure that safe work procedures are flowed wien working on laders for any ‘miscellaroous maintenance works Policy Meal addors are not to used where exposure to eect ispossbie. Do net stand above the second lat rung, oF as describe on warning labels attached to ladder. Do net exceed load tts, Do not use ladders near taonies o atime ‘Always ingpectladsersfor damage prorto use. + Ensure all locking devices are in working order. {Ensure ladders are setup correctly on a frm surface. 1 Assistance must be sought to hold adders (minimum 2 persons) 1 Ensureladerfeetin a good conditon rect isolation bares to prevent harmo vistors andor stat. Place ladder entring i siting frm ona eve surface. Gary onl hose tools and materia reqie immediately forth task in hand ‘Aways maintain a east tree points of contact whist ona ar. Engineering Wyndham Grand Yargon Hetel Page tot(> WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT: Enginsering Department DATE 310720y Pouicy 2 ENG-PEP.Os2 SUPERCEDES APPROVED BY : GENERAL MANAGER. Way to Communicate Purpose To keep astandaré way of communication for Hotel operation Policy To keep 2 good contact end relationship wth ll concemed ‘+ fn contact wi oer department keep atendy, nce behavor and gesture ‘+ Be aware about your personal outfit and cleanliness, ‘+ Beware a good and controled manner atl time ‘+ any prblemin communication with other departments, excise yours fenaly and report immediately to DOE or Asst. DOE. Explain the happening straight and correct, £0 thal DOE or Asst. DOE can help fr problem ~ solving, ‘+ Dornot rush in quick tempered decisions, keap calm and contct DOE of Astt DOE. _Engnering yndham Gran Yangon Het Page tofWYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT: Engineeting Department bate 3107201 Poucy + ENG-PSP-O3S SUPERCECES : APPROVEDRY : GENERAL MANAGER Hotel Operation and Procedure Purnose To koopa standard way of procedure for Hotel operation Policy All Engineering staff must be aware about goneral polices. Procedures ‘+The engineering department of the hotel is responsible for maintaining and repaking alt furnishings, fatues,titngs, plant and equipment within the hotel. The standard of work ‘expected from the employees of his department is very high The hotel is five-star hote and @ title extra time spent on fal fish and cleaning up pus this hotel ahead of is competion ‘+ Our aim s to maintain the building in perfect condition. This means doing the ite xtra things ike carrying a ploce of rag in your pocket to wip of dry marks, dust ete: that bul upon surfaces, Weal he to work on something thats cea + As the nature of our work il take us into every area ofthe hotel, we wil be in constant contact with queso. The guests of ourhotel ar the reason we ae all employed and should be tated wit the greatest respect and fendiness. Almays ty and smile and when passing a gest greet thom with endl “Good Morrng” or “Good AMtemoon"t does take ‘much on your par but helps wth the otal experienc. Engineering Wyndham Grand Yangon Heel Page 14>? WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT = Engineering Department pate. 3107201 Pouicy + ENG-PaP-0%9 SUPERCEDES APPROVED BY : GENERAL MANAGER GUEST AREAS. + When working n gues areas, check wth he ouet menagersor supervisors belere stating work, they may determine thatthe guest activity is too high ate present time for you to repair an tem of equipment. Try and cooperates with these people as much a possible + Never walk though guest areas, such as restaurants and bars unless absoktely necessary. It may take a ile longer to walk around but may save a guest rom being aturbed, WORKING IN GUEST ROOMS ‘+ Wen attending to problem in questoom make sure you have the werk request ticket and ‘he tol to cay out he job. Always assume the room is occpied. Never enter @ room that has 2 "De not Distr sign posted on the door. Carry out the pai and leave the room in Clean condition, Make sure te doors shu tight when leaving [MAINTENANCE REQUEST SYSTEM ‘+ The Maintenance request syst isa mandatory system setup inthe hotel This should bo ‘ity adhered to under all circumstances. When properly used it is avery good system to leeue and monitor werk TELEPHONES + Telephone etiqueti s alco of great importance. When answering the phone, Hentiy the ‘partment, entity yourself en then offer your assistance. the caller wants fo speak to someone whos ot ther, off ake a message. Engineering viynsnam Grand Yangon Hota Page2ot42 WYNDHAM GRAND’ POLICIES & PROCEDURES DEPARTMENT: noi 19g Department DATE 31.07.20 Poucy + ENG.P&P.0s3 SUPERCEDES APPROVED BY : GENERAL MANAGER, PREVENTATIVE MAINTENANCE ‘+ This isthe most important function ofthe engineering department. Equipment that I nat maintained correctly wil cause coninal problems which affect the hotels quests and ‘hence our reputation. A system hasbeen setup that covers al necessary equipment inthe hotel that noede roguar maintenance, and shoud be followed. ‘+ If any problems re found they should be reported as s20n as possible and will be ‘Programmed for rectification work by the chief engineer or he maintenance supervisor. if you find a problem don't assume that i wil be OX. or another month or wo, thie ‘decision that willbe made by the chet engineer or mantenence superso. TOOLS AND EQUIPMENT ‘+ You wil be supplied wih a ful sot of tools and «is expected that you wil mantor and ‘maintain them you lend tool itis your respenably to keep track of, conversely you boro a ool make sure you retum itt he proper person. ‘SMOKING ‘+ Smoking only permit inthe designated areas Engineering Wyrcham Grand Yangon Hote Page 3of4[2 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT: Enginooring epariment DATE. 31.07 2016, Poucy + ENG-P&P.O33 SUPERCEDES APPROVED EY: GENERAL MANAGER. ENERGY MANAGEMENT ‘+ Energy management isa very important function with the ele. Each and everyone of us should be on the lookout fr areas where energy can be saved without affecting the quest ‘omiont. Common areas where energy is wasted in ighting, water anda condoning ‘+ LUghis shoul be swiched on only when necessary and suitched of ater use. Dripping tape should be repited immeciatly et. ‘+ Ifyou notice any area where energy can be saved, please inform DOE or Asst. DOE and ops willbe taken to rey the problems. ‘+ Al hese toms are listed fo ensure a smacth and eBsy operation of the engineering department, and inthe fong run to help you to enjoy your work and make i ease. The toms will be gone ito greater deal atthe tring sessions which willbe help requatly for the frat few month, Engneeing vyndhum Grand Yangon Hot Page «ot[9 WYNDHAM GRAND’ Yangon Royal Lak POLICIES & PROCEDURES DEPARTMENT: Engineering Department DATE 31.07 2018, Pouicy 2 ENG-P&P.034 ‘SUPERGEDES : APPROVED BY : GENERAL MANAGER Outgoing | Receiving Records Purpose To prevent the hotel property Policy To ensure that following hotel policy & Procedure and misusing of hotel property. Procedures ‘Ac Outgoing secords: 1. An outgoing record has tobe duly completed for any items intended tobe taken out by anyone out ofthe hota 2. Only the DOE is authorized to sign outgoing record from Engineering 3. Proper reason must be stated in the outgoing record before approvals granted ‘A record of outgoing record must be kept in the engineering offce and updated accordingly when the item i returned. 5. Outgoing record must be shown to security guard without demand, The Executive Assistants to follow up until tem is retuned, 7. DOE has tobe informed of any discrepancy immediatly ‘B: Reosiving records: Al purchase request forms have tobe kept up to date Al goods received must be checked against purchase request. ‘The requestor ofthe goods should be present to check ithe quality, quantty and specification are coreet. Only DOE, Assistant DOE and Storekeeper are authorized to sgn for receipt of goods on bhai of engineering department. ‘5. Engineering Executive Assistant isto supervise the store operation, 6. The Engineering store is controled area; enty by unauthorized is strictly prohibited "Engineering Wyndham Grand Yangon Hel Page 1012)2 WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT. Enginceiing Department DATE 3107201 Pouicy ENG-PaP-034 SUPERCEDES APPROVED BY : GENERAL MANAGER 7. Any goods found unacceptable shouldbe rejected and advice given to peng immediatly ‘and arrangement sto be made fr delvery as s00n as possible 8, DOE or Assistant DOE has tobe Informed immediately of any discrepancy. Engineering Wyndham Grand Yangon Hota Page 2022). WYNDHAM GRAND POLICIES & PROCEDURES DEPARTMENT: Engineciing Deparment DATE aor 29 Poucy ENG-PaP.03s SUPERCEDES APPROVED BY: GENERAL MANAGER Chemical Safety Purpose ‘To ensure that safe work procedures are folowed handing the chenical. Many chemicals cannot be stored tgetrer. Policy ‘Some have vapours which are cause, flammable or dangerous tothe respiratory and neous system, We must be inowledgeable of each major and minor chemical and use good stra handing practices Procedures + Koowiedge of chemical compositon so be obtained #0 that safe working cantons may be ’stablshed and appropriate precautions taken as recommended by suppers. + Koowledge of hazardous chemical precautions and antotetveatment should be made known, nd ‘+ Athazardous chemicals are tobe deat labeled wth the comin or ade name. poor this shoul be clearly marked in red ltrs not salir than 10 mn height. ‘Ailes are to be available inthe immediate Vey, + Adequate venation should be provided for chemical storage space + Ful protective clothing and eye protecon so be wom when usig chemical ‘+ When using chemical leaning agent, ensure no rect contact wih he skin. Therefore, contact with the skin isto be avoid by wearing rubber gloves. Wash theafected rea inmesiatly ‘and tf nocessary consult the company doctor. ‘+ Adequate precaution i tobe taken to ensure that inflammable Fis are not dangerously store, ‘exposes or cisposed ‘+ Smoking near hazardous area ssc prohibited Enginaoing Wyecham Grand Yangon Hes Page tot