Actividad de aprendizaje 14

Evidencia 5: Workshop “Using verbs to build customer satisfaction tools”

Tecnología: gestión logística (1792939)

Tutor

Ing. Cesar Maestre Martínez

Aprendiz

Daniel Alvarado Amaya

CC: 1051663400

Sena

Septiembre 2019
RESULTS AND ANALYSIS OF CUSTOMER SATISFATION SURVEY

northern juices , in the framework of the Implementation of the

Comprehensive Management Policy HSEQ and concerned about
the continuous improvement in their processes and the procedures
applied in each of them, as well as in the satisfaction of their users,
which through of statistics allow you to measure the attention
provided, and establish mechanisms of contact with them. Based on
the foregoing, customer satisfaction surveys were conducted in the
development of public audiences for socialization and accountability
management report validity 2018, in the department of Atlántico,
were made according to the parameters established in the procedure
of the customer satisfaction survey analysis, which resulted in the
following analysis of the questions surveyed: The people surveyed
expressed a good satisfaction towards our product, they feel
comfortable with the product we offer and they give us an
improvement such as implementing new flavors, this survey is a
good tool to visualize that we are doing a good job.