Governance Recitation 2-D

The cafeteria has its system wherein it applies practices which are quite unusual to what
we, customers, often experience when we dine into eateries. These practices can be both
beneficial and disadvantageous to them at the same time. In addition, customers may either find
it amusing or not which can affect the business as a whole considering that most people are
very impatient and don’t like to wait in lines for too long as it is such a waste of time.
Furthermore, not because everything is going as planned means that we are making the right
decisions.

Based on a customer’s point of view, the cafeteria’s system is a bit disadvantageous for
them. First, customers need to stand and wait in line twice just to order and pay for their food
separately which is a waste of time when they can actually do it at the same time. Second,
asking the number of persons is quite unnecessary unless the cafeteria is strict when it comes
to the number of seats they would allot for their customers. Third, they are wasting their human
capital by splitting tasks when in fact a single person can do it. This can be observed during the
totaling of purchases and payment of the food which is done separately. If we would look at it,
the machine operator can already take the payment for the food after totaling it but instead, they
decided to assign the job to another person.

Although the cafeteria’s system may seem to be unnecessary, it has benefits that will be
a great help to them. First, they must have separated the totaling of purchases as well as the
stacking of tapes and the payment to avoid confusion and to quickly process the transaction
with each customer. Also, other customers may prefer this kind of system since they don’t have
to pay on the spot and they can easily have additional orders. In other words, they can order as
much as they want and after that, they can pay for all their purchases in one go.