MAKING A QUESTIONNAIRE

Group 2:
1. Dian Aisya
2. Elinda Vita Sari
3. Fikna Nahera
4. Masyrifah Amilatuzzakiyah
5. Renny Dwi Setyawati

Hello, Mr./Mrs. May I have a moment for your time? We are from Traveloka. Traveloka is
an Indonesian unicorn company that provides airline ticketing and hotel booking services online
expanding rapidly into Southeast Asia and Australia. Here we will give you a questionnaire that
contains about our online site. The purpose is we want to know about consumer satisfaction
when using our online site. So, we can develop our online site to be better.
Before you fill it, we will give you an instruction:
1. Select one answer in the single-choice question.
2. Select several answers in the multiple-choice question.
3. If you find a scale questions, please read this instruction:
 We will give you scale from 1 to 5.
 You can select the number 1 in scale provided if you feel strongly disagree, and
 You can select the number 5 in scale provided if you feel strongly agree.
Fill it based on the real situation, please. Thank you in advance.

QUESTIONAIRE ONLINE SITE OF TRAVELOKA

A. Single-choice
1. How old are you?
a. <20 years old
b. 21-30 years old
c. >31 years old
2. What is your profession?
a. Student
b. Entrepreneur
c. Civil Servants
d. Housewife
e. Other...
3. What is your gender?
a. Male
 b. Female
4. Have you ever used Traveloka online booking site?
a. Yes, I have
b. No, I haven’t
5. How often do you use Traveloka online booking site?
a. Once a month
b. Twice a month
c. 3-5 times a month
d. More than five times a month

B. Multiple-choice
1. How do you know Traveloka?
- From friends
- From advertising on youtube
- opo maneh?

C. Linkert-scale
1. Traveloka is an easy-to-use application.
Strongly Disagree 1 2 3 4 5 Strongly Agree
2. The features in Traveloka can run well.
Strongly Disagree 1 2 3 4 5 Strongly Agree
3. Traveloka provides guidance in making reservations that can be followed easily.
Strongly Disagree 1 2 3 4 5 Strongly Agree
4. Traveloka offers clear information.
Strongly Disagree 1 2 3 4 5 Strongly Agree
5. Traveloka updates new information quickly.
Strongly Disagree 1 2 3 4 5 Strongly Agree
6. Traveloka offers the best price.
Strongly Disagree 1 2 3 4 5 Strongly Agree
7. Traveloka has the convenience to making transactions.
Strongly Disagree 1 2 3 4 5 Strongly Agree
8. Traveloka provides easy transactions with various payment methods.
 Strongly Disagree 1 2 3 4 5 Strongly Agree
9. Traveloka provides fast customer service.
Strongly Disagree 1 2 3 4 5 Strongly Agree
10. Traveloka site service is very satisfying.
Strongly Disagree 1 2 3 4 5 Strongly Agree