ENG4A-TECHNICAL WRITING b.
How the company makes money
Name:_______________________________________
Sem/SY:_____________________________________
I- Instructions: Select the best answer of your choice.
Write your answer on the space before the number.
1. You are writing a manual to train assembly line
workers on how to identify and resolve problems with a
new robot. It is likely that some types of problems will be
experienced with more frequency and severity than
others. Where should you include specific, important
details about these kinds of problems?
a. At the end of the document.
b. At the beginning of the document.
c. In a graphic with labeled components.
d. In the middle of the document.
2. Carol is an elementary school teacher who was
asked to give a speech to business leaders. Without
providing definitions to terms, Carol included phrases
and terms like 'differentiated instruction,' 'Bloom's
Taxonomy,' and 'Praxis scores.' What did Carol do
wrong?
a. She used employee speak.
b. She used workplace dialogue.
c. She used professional jargon.
d. She used executive wording.
3. Fletcher wants to repair his brother's broken
bicycle. He searches online and finds a diagram of the
bike that he can use to help him. What kind of document
has Fletcher LIKELY found?
a. Traditional technical document
b. Technical Marketing Communication
c. End-user document
d. Traditional Manufacturing document
4. Which of the following is an example of an
implicit communication?
a. Demonstration with vocal explanation
b. Gestures
c. Written letter
d. Detailed Email
5. While reviewing Tasha's document, Sarah found
it difficult to understand all the data and to prioritize
which items were most important. What advice should
Sarah give to Tasha?
a. Use a template that the readers are familiar with
and try to make the data fit within it.
b. Include bold headlines and visual aids to better
guide the reader.
c. Indicate at the beginning of the document that
readers will need to concentrate in order to
understand the material.
d. Replace some paragraphs with pictures to
represent key concepts.
6. What topics are included in an operations
manual?
a. All of these are included in an operations
manual.
c. New ideas and creativity for employees
d. Legal issues
7. Which of these is LEAST likely to need a
continuously updated manual?
a. A cloud-based application
b. An operating system
c. A microwave oven
d. A smartphone
8. The back matter of a formal report includes the
glossary featuring technical terms, _____.
a. reference pages, and appendices
b. table of contents, and appendices
c. cover letter, and reference pages
d. reference pages, and table of contents
9. Which organization follows the introduction with
the conclusions and recommendation sections before
explaining the background, requirements, and
evaluation?
a. Formal
b. Executive
c. Traditional
d. Business
10. During a lecture on technical writing, the teacher
states to the audience that there are three important
parts to remember in structuring your _____.
a. paragraph
b. Doctoral dissertation
c. interview protocol
d. Master's thesis
11. Your graphic design instructor is explaining a
popular technique to achieve balance when
implementing pictures with your technical writing. What
technique is she MOST likely detailing?
a. Digital art
b. The use of design applications
c. The Rule of Thirds
d. Professional formatting
12. How should you write a cover letter?
a. Fully state your educational credentials
b. Make it as long as needed to cover all
qualifications
c. Limit it to two pages maximum
d. Keep it direct and short
13. According to the lesson, what's the difference
between a rejection letter and a refusal letter?
a. A refusal letter is prepared by an employer
refusing to hire the applicant while a rejection
letter is composed by an applicant rejecting an
offer of employment.
b. A rejection letter is prepared by an employer
rejecting the applicant while a refusal letter is
composed by an applicant refusing an interview.
c. There is no difference between a rejection letter
and a refusal letter; they are synonymous terms.
d. A rejection letter is prepared by an employer
rejecting the applicant while a refusal letter is
 composed by an applicant refusing an offer of
employment.
14. Becky works in a real estate office and wants to
send a formal communication to thank a recent client for
choosing her to market and sell his home. Which of the
following form of communication should Becky utilize?
a. Letter
b. Memo
c. Instant message
d. Email
15. Why should you let HR read a memo on time-off
policies?
a. To make sure that the memo complies with
company policies
b. To make sure that the memo is approved by
CEO
c. To make sure that there are no grammatical and
spelling errors
d. To make sure that employees read the memo
when they receive it
16. For which type(s) of reference materials does
Google News have indexes?
a. US Census Information
b. Newspaper and online news information
c. Out-of-print books
d. Current reference materials
17. Juan was analyzing a business he was thinking
of buying. He looked at the daily sales records, the
number of unique customers, and the number of repeat
customers. He used statistics generated by this data to
help him make his decision. What kind of research did
Juan use?
a. Survey research
b. Conclusive research
c. Quantitative research
d. Qualitative research
18. What is the goal of usability testing?
a. To provide people with a hotline to call when
they encounter issues with a product.
b. To ensure the document is accurate and
complete so people can use a product.
c. To ensure that a product functions flawlessly.
d. To provide people with accurate product
warranty information.
19. Which of these demonstrates why it is important
to understand the intended users of an app?
a. Making generalizations about the users of an
app will attract more customers.
b. None of these is correct.
c. A bunch of college students may not have the
necessary knowledge to use a manual for a
rocket.
d. Writing something too simplistic may cause
users to lack respect for the product.
20. Suppose that when preparing the monthly
mortgage report, management has also requested that
you analyze the data for trends in mortgage loan
applications. What would you need to do differently
when preparing this analytical report as compared to an
informational report?
a. Offer a set of specific detailed action plans
b. Create surveys to send to mortgage applicants
c. Avoid making recommendations as to future
actions
d. Draw conclusions based on the review of data
II-Instructions: Identify the underlined part of speech.
Choose only the letter of your choice.
21. The thief arrested for the robbery shot at the
security guard.
a. gerund b. participle c. infinitive d. verb
22. The flag waving in the wind is inspirational.
a. gerund b. participle c. infinitive d. verb
23. They are sure the extra planning will make a
difference in the end.
a. gerund b. participle c. infinitive d. verb
24. Jamal's confusing message did nothing to solve
the mystery.
a. gerund b. participle c. infinitive d. verb
25. Godzilla made a game of smashing all of the red
cars parked near the lake.
a. gerund b. participle c. infinitive d. verb
26. The politician's broken promises were all that
the voters remembered.
a. gerund b. participle c. infinitive d. verb
27. Delighted with the opportunity to learn, Christine
took the internship in New York.
a. gerund b. participle c. infinitive d. verb
28. While playing the tuba, Orin felt as if his world
was perfect.
a. gerund b. participle c. infinitive d. verb
29. The show offers everyone a chance to be a
millionaire.
a. gerund b. participle c. infinitive d. verb
30. Samuel decided that missing the lecture every
day was hurting his grade.
a. gerund b. participle c. infinitive d. verb
31. This type of technical writing comprises the
following: considers the readers and builds
goodwill, maintain consistent and good style,
attends to visual impact and persuades.
a. Technical writing c. Good technical
writing style
b. Creative writing d. Persuasive writing
32. Which of the following in NOT characteristics of
technical writing?
a. Technical writing lacks the emotional impact
b. Technical writing avoids use of rich
metaphors and figures of speech.
c. Typically sentence structures are simple and
direct.
d. Technical writing is seen as imaginative and
“fun”.
33. What type of attitude in technical writing that
builds goodwill to the readers?
 a. “I-Attitude” c.” You-Attitude”
b. “We-Attitude” d. “Their-Attitude”
34. Which of the following is NOT the characteristic
of technical writing in building better style?
a. Read draft aloud to person three feet away
b. Ask someone to read draft aloud
c. Read widely; write a lot
d. Write WIRMI: What I Really Mean Is
35. “Perform an examination “Replace this phrase
with a verb to make it concise in technical writing
technique.
a. Is examining c. examine
b. Are examining d. will examine
III-Instructions: Imagine that you are the company
owner in a certain establishment, make a memorandum
of agreement pertains to spread of the covid-19
pandemic to your employees. Please take note the
important parts of the business letter and its
technicalities. (15 points)