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All content following this page was uploaded by Narayanaswamy Vasantha Raju on 23 December 2018.
Abstract: In this paper an attempt has been made to explore the potential advantages of web-
based survey tools for data collections and analysis. It also explains how web-based survey can
be designed and developed for data collections using Google Forms. A sketchy comparison in
the paper provides snapshots of some of the popularweb-based survey tools. The paper concludes
by discussing the technological and privacy issues involved in web-based surveys.
Key words: Online Survey Tools, Web-based Survey Instruments, Google Forms,
Questionnaire Design
1. Introduction
Online survey tools or web-based survey tools have become common data collection instruments
in today’s networked environment. Researchers in academia and marketing use the online
survey tools for data collections. The advantage of web technology has come in handy in
designing, developing and obtaining users’ response in a simpler way. The origin of the Web-
based survey can be traced backto thetelephonic interview, Fax and e-mail surveys (Wright,
2005). Today, the web-based survey tools have replaced its predecessors successfully and
efficiently and have become one of the major tools for conducting survey research.
The application of web-based survey tools have transcended to its predecessors and applied in
almost all fields of study to conduct research (Zhang, 1999). There are a plethora of instruments
available. In a comprehensive study by Kay & Johnson (1999), more than 2000 web-based
Vasantha Raju N., & Harinarayana, N.S. (2016, January). Online survey tools: A case study of
Google Forms. Paper presented at the National Conference on "Scientific, Computational &
Information Research Trends in Engineering, GSSS-IETW, Mysore.
survey tools in 59 areas of study were identified. The personal observation of the authors of this
paper shows that more than 20 requests in LIS-Forum – a Listserv of LIS community operated
from India - to participate in online surveys in the past six months. This trend indicates the
growth and development of online survey tools.
The web user population has been increasing day by day and has become theprimary medium for
identifying and accessing information. The presence of huge population on the web has made
web-based survey tools an important mode of data collection for research and thus became the
most widely used data gathering method. In India also,the Internet users are increasing
exponentially in recent times. An estimate shows that there are 243 million users by 2014 which
represent 19.19% of India’s population 2 . This situation has created a fertile ground for
conducting online research as well use web based online survey for doing research in academia
as well marketing research.
http://www.internetlivestats.com/internet-users/india/#
2
3
Adapted from “A comparison of mail, fax, and web based survey methods” by Cihan Cobanoglu, Bill Warde, and
Patrick J. Moreo, 2001, International Journal of Market Research, 43, p. 407.
Factor Mail Fax Web-Based
Coverage High Low Low
Speed Low High High
Return cost Preaddressed/prestamped 800 return fax No cost to the
number respondent
Incentives Cash/Non-cash incentives can Coupons may be Coupons may be
be included included included
Wrong address Low Low High
Labour needed High Medium Low
Expertise to Low Medium High
construct
Variable About $1.00 About $0.50 No cost
cost/Each survey*
*These were the estimated costs for a 4-page survey that has a population in the U.S.
Table-2: Comparison of a Few Well-Known Online Survey Tools and their Salient
Features
4
http://www.capterra.com/about
5
https://www.surveymonkey.com
Name of the Web- Free/Proprietary Features Limitations
Based Survey
Tools/Product
6
http://www.typeform.com
7
htpp://www.google.com
8
https://www.clientheartbeat.com
9
https://www.zoho.com/survey/
Source: http://www.wordstream.com/blog/ws/2014/11/10/best-online-survey-tools
The following section explains the stepsinvolved in using Google Formsfor web-based survey.
The authors took a research study conducted by one ofthem as an example for explaining the use
ofGoogle Forms. The topic requiresthe data regarding employability status of graduates,
usefulness of LIS skills in employment. Each step starting from designing and developing web-
based survey tools to completion of the survey and analysis of the data is discussed.
The Google Forms provides an easy-to-use webinterface for designing and developing web-
based survey questionnaires. Figure 1 shows the web questionnaire design interface. The
Google Form provides various options for capturing the data from the multiple answers. For
example, one can have multiple choice options, check boxes, scale, grid, text, and so on. The
designer (researcher) can set up the exact number of questions required to be collected. The
template option provides built-in templates for giving anaesthetic look for the questionnaire.
Figure2 shows the final output of the web-based questionnaire designed for data collection on the
10
https://docs.google.com/forms/
11
http://www.researchgate.net/profile/Helia_Jacinto
topic “What are they now? A survey of University of Mysore Library and Information Science
(MyDLIS) graduates of 2000-2004”.
12
http://goo.gl/forms/RrwO9gQU9j
the forum to participate in the online survey (See Figure 3). In the interest of reaching out wider
participants, simultaneously the web link was also shared via Facebook (See Figure-4).
Dear Sir/Madam/Friends
I have taken up a small survey on “What Are They Now? A Survey of University of Mysore Library and
Information Science (MyDLIS) Graduates of 2000 to 2014” to understand the employability status of
graduates, usefulness of LISc skills in employment and also to obtain on-field MyDLIS graduates
feedback on MLISc Course and its future perspective.
The University of Mysore MLISc graduates who have passed out from 2000 to 2014 can participate in
this survey. Through this forum I kindly request those who have completed their MLISc degree from
the University of Mysore from 2000 to 2014 to participate in this survey. Participation in this survey is
anonymous.
This survey is very brief and takes 5 to 10 minutes to complete. If you have any questions about the
survey, please contact me at:vasanthrz@gmail.com
Please complete the survey by May 8, 2015. Your assistance in providing invaluable information about
this topic is much appreciated.
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Another major advantage as mentioned elsewhere in this paper is that the respondents’ data is
available in the format suitable for analysis. The researcher need not key-in respondent data
manually and thus the data coding error is minimized. The Google Forms records the respondent
data in its spreadsheet and provide anopportunity to export to other statistical packages for
analysis, if required. Figure 6 shows the data which is in analyzable format.
References
Cobanoglu, C., Warde, B., & Moreo, P.J. (2001). A comparison of mail, fax and web-based
survey methods, International Journal of Market Research, 43, 405-10.
Evans, J.R., & Mathur, A. (2005). The value of online surveys. Internet Research, 15 (2), 195-
219.
Fleming, L.M., & Bowden, M. (2009). Web-based surveys as an alternative method to traditional
mail methods, Journal of Environmental Management, 90, 284-292.
Kaye B.K. & Johnson T.J. (1999).Research methodology: Taming the cyber frontier. Social
Science Computer Review, 17, 323-337.
Zhang, Y. (1999). Using the Internet for survey research: A case study.Journal of the American
Society for Information Science and Technology, 51(1), 57-68.