Nama : Kamilia Salsabila/18

Kelas : 3B DIV Manajemen Pemasaran

NIM : 1842620209
Starting Up
1. B (Intervene and propose something new)
2. D (Talk to each one separately about the situation)
3. C (Shout at them to stop)
4. B (Do nothing)
5. A (Ask the to go to the back of the queue
6. A (Consider Carefully what they say)
Vocabulary
A. Complete the 'noun' and 'adjective' columns of this chart with the correct word forms.
Use a dictionary to help you if necessary.
Noun Adjective Opposite Adjective
1 Patience patient impatient
2 Calmness calm nervous
3 Weakness weak strong
4 Flexibility flexible inflexible
5 Emotion emotional Unemotional
6 Consistency consistent Inconsistent
7 Sympathy sympathetic unsympathetic
8 Formality formal informal
9 Enthusiasm enthusiastic unenthusiastic
10 Creativity creative not (very) creative
 
C. Opposite adjectives are formed in one of three ways:
a) using a prefix such as un-, in- or im-: formal -+ informal
b) using a different word: weak -+ strong
c) using a paraphrase: friendly -+ not (very) friendly (= unfriendly)
Complete the right-hand column of the chart in Exercise A with the opposites of the adjectives.
Answer :
1. Impatient
4. Inflexible
5. Unemotional
6. Inconsistent
7. Unsympathetic
9. Unenthusiastic
10. Not (very) creative
 

D. Complete these sentences with one of the adjectives from Exercise A or its opposite.
1. He gets very angry if people are late for negotiations. He is very impatient
2. She always has ideas and easily finds solutions to problems. She is a very creative person.
3. He never shows anger, enthusiasm or disappointment during a negotiation. He is totally
unemotional
4. He always agrees with everything his negotiating partner suggests. He is flexible
5. I told him I was feeling really bad, and all he asked was 'Will you be able to meet the
deadline?' How can anyone be so unsympathetic?
6. He likes people to feel comfortable and relaxed during a negotiation. He's a very calm person.
7. He let the other side have everything they wanted in the negotiation. He was very weak
8. She is very inconsistent She keeps changing her mind all the time, which makes her very
difficult to negotiate with.

Listening
A. Listen to the first part of an interview with Eileen Carroll, from the Centre for Effective
Dispute Resolution, and answer these questions.
1. When was the centre founded? 20 years ago
2. Where is it located? London
3. What does it do? It makes businesses aware of more effective ways of dealing with conflict
4. How many mediators has it been involved in training? Up to 40,000 
 
B. Listen to the second part, where Eileen talks about the commonest causes of conflict at
work, and complete this extract from the audio script.
The key problem is inappropriate communication (1) or no communication (2) So I would say,
avoidance, so that managers are not dealing (3) with their employees as effectively as they
might.
There's a lot of European legislation now around the areas of sex discrimination and unfair
(4) work practices, and this does lead to a lot of controversy in the workplace (5)
I think other areas are: clash of personalities, culture (6), different belief systems,
and interestingly, I think a lot of employees (7) feel that their workloads can be very oppressive.
 
C. Listen to the final part and complete these notes on how to resolve business disputes.
1. Have an early dialogue
2. Recognise there is a problem
3. Have a good process
4. Get key decision-makers to allow enough time
5. Have a good agenda
6. Make sure difficult issues are talked about
7. Bring together parts of different groups to improve levels of communication
8. Work on problem-solving to find a solution