Project Management

Group: Tea House

Truong Kieu Anh
Phan Nguyen Hoang Oanh
Ngo Thi Bich Phuong
Nguyen Ngoc Thanh Hoai
Table of Contents
I. BUSINESS CASE: ................................................................................................................................................... 3
II. PROJECT CHARTER ........................................................................................................................................... 4
1. SCOPE: ......................................................................................................................................................................... 4
a. Project objectives: ................................................................................................................................................... 4
b. Deliverables: ........................................................................................................................................................... 4
c. Milestones: .............................................................................................................................................................. 4
4. Technical requirements: ........................................................................................................................................ 5
4.1 Equipment: ................................................................................................................................................... 5
a. Electric Glass Tea Kettle- KitchenAid. ...........................................................................................................................5
b. Tea Infuser Set .......................................................................................................................................................................5
4.2. Software/Security................................................................................................................................................. 5
4.3. Furniture ............................................................................................................................................................. 6
5. Limits and exclusions ............................................................................................................................................. 6
g. Customer review ..................................................................................................................................................... 7
III. PROJECT PRIORITIES MATRIX ..................................................................................................................... 7
IV. WORD BREAKDOWN STRUCTURE ................................................................................................................ 7
V. NETWORK .......................................................................................................................................................... 10
I. Business case:
In Vietnam, tea is served in almost every social activity including the wedding, birthday, anniversary
and ritual ceremonies. Through times, tea gradually has its own place in everyday lives of people in
all society's classes. The completely self-service tea house represents a revolutionary approach in a
way to experience tea differently presents an opportunity to take a huge market share for this project.
We aspire for the quality, and excellence in all delivers and achieve this objective by striving to treat
our customers respectfully as our guests; to offer our guests service that is prompt, efficient, friendly,
relaxed and providing the highest level of customer satisfaction and delivering a store culture of
excellence. Those things explain why Tea House has the ability to become a market leader in the tea
service business in Da Lat.
Tea House serves the best quality and most interesting varieties of teas, cookies, and accompaniments
at all times to everyone. High-quality tea products, fresh cake, and stunning flowers around the store
will ensure this objective is met. By creating an unparalleled customer service experience by highly
trained and well-selected employees will uphold the values of Tea House, and a unique atmosphere
that will enhance the sense of our customers. We will be effectively able to capture significant market
share from our competitors and drive revenue. Da Lat also has its own weather system- highland
weather, which is the perfect condition to keep the tea ingredients fresh longer, helping Tea House
delivers the best product to target customers. Within 3 years of opening, it is our goal to be the number
one tea shop within the Dalat area, where surrounded by thousands of pine trees it is home to almost a
quarter of a million people, Dalat offers a diverse demographic with tourists and urban population for
which Tea House to begin its operation.
From our risk management planning process, we have created contingency plans for any roadblocks
which are hinder Tea House's grand opening and our development of operations. With the financing
budget in 10.000.000.000 VND, we have secured the necessary financing to considerably grow our
business model in the first two years of operations. A review of the local market and competitors within
the central town of Dalat shows little coverage from local coffee and tea shops. This creates a highly
profitable situation for Tea House as we construct our first self-service tea shop for all of Dalat and
tourists to enjoy.
In preparation for the development of our business model, we have formed an in-depth project charter,
scope statement, process breakdown structure, budget, risk register, and communication plan for our
company. This documentation will help us secure future financing and we look toward the to be the
most known dedicated self-service tea shop in Dalat, Vietnam. Our estimations, planning, and
budgeting indicate a planned opening date of July 20th, 2020.
II. Project Charter

Project Charter: Tea House

Project
Tea House Project Number Time
Name
Truong Kieu Anh, Phan Nguyen
Project
Hoang Oanh, Ngo Thi Bich Prioritization Immediate
Team
Phuong, Nguyen Ngoc Thanh Hoai
Start Date: Nov. 20th, 2019
Scheduled
July 20th, 2020
Completion Date:

1. Scope:
a. Project objectives:
- To construct a Tea-house within eight months from November 20th, 2019 to July 20th, 2020 at a cost
not to exceed 10 billion VND.
b. Deliverables:
Deliverables Description Quantity
Finished shop 1000 square meters, 2 restrooms, 1 kitchen, guest space

Garden Trees and flowers Depend

Business Proposal Outline for all deliverable 1 units

Financial Analysis Prepare financial analysis and model for investors 1 units
Interior Design Begin design for interior 1 units
Lease Agreement Sign lease for Tea house 1 units
Tea house furniture Furniture delivered for interior/exterior Depend
Bathroom Appliances, mirrors and paper holders 10
Kitchen Appliances Food Storage, Cooking, Preparing, Stove, Cabinet, counter 1/each
Tea Appliances 5 units
POS system Cash handling equipment delivered 3 units
License Food/beverage, occupancy license 2 units

c. Milestones:
• Complete land lease agreement: 20th November 2019
• Permit Appraisal and Approved: 2nd January 2020
• Design Approved: 15th January 2020
 • Feasibility start: 20th February 2020
• Constructing and Preparing: 15th April 2020
• Interior decorating: 1st July 2020
• Final Check and Repair: 16th July 2020
• Feasibility End: 20th July 2020

4. Technical requirements:
4.1 Equipment:
a. Electric Glass Tea Kettle- KitchenAid.
This tea machine gives a good ability to make tea at an affordable price.
- Glass kettle.
- Automated cleaning system
- Five specialty tea modes to preserve each tea’s unique flavors and aromas: green, white, oolong,
black, and herbal, with a pre-defined temperature for each.
- "keep warm" mode
b. Tea Infuser Set
Reusable Stainless-Steel Strainers & Steepers- Chefast brand
The infusers are made with an extra-fine, premium-grade stainless steel mesh that will not rust or break
easily
4.2. Software/Security
the software that will work best with our business is called the coffee shop manager HQ 3.0. This
program allows for the security of transactional sales, a menu, inventory, and labor information on a
central reporting system. Also, the already built-in technology of this program will allow us the ability
to expand to more tea houses as we grow in the future.
The best fitting for the company would be Mocha Touchscreen Package. This system includes:
 • Tea House Manager POS Software
o Menu Preparation
o Training
o Initial Month of Support Included
• Tea House Manager Back Office
• Pioneer 15" Touchscreen Terminal with OEM licensed Window 10
• Electronic Cash Drawer
• Additional Drawer Insert
• Integrated Magnetic Credit Card Reader
• Thermal Receipt Printer
The package is priced at 120.000.000, and will also cover all operation programs needed for the
manager to keep track of things.
4.3. Furniture
The last thing we are in need of for the business is going to be furniture. For this, I suggest we stay
local and go to a store called "Ngoi Nha Xinh" in Dalat. They provide furniture for restaurants, hotels,
and commercials. For the outside seating, we should go for something comfortable but weather
resistant. The Cape Cod-style from American would work best. They are a good look, modern, and
very unique. A perfect fit for the Dalat weather and life style. We would need roughly 20 chairs for
the seating of 10 people outside.
For the inside chair, we need several different types of chairs. I would say Braxton
Studio Halifax Beige Linen chairs for around the fireplace from Noi That Pho Xinh. They offer a more
comfortable feel for those that are wishing to stay awhile and read. The normal tables need something
that is a bit more resilient to tea stains and busy flow. The chair that would work best is the Midtown
Diner Chair from Ngoi Nha Xinh. It still has a high-end feel, yet goes well with the other chairs by the
fireplace. I would suggest a Braxton Studio White Le Corbusier Petite Sofa from Ngoi Nha Xinh.
Lastly, we need tables. Noi That Pho Xinh offers many different types of tabletops and bottoms.
Therefore, I would find it in our best interest to go to the store and have them pull together some
samples for us to all agree on.

5. Limits and exclusions

• The Tea house will be built around customers’ expectations

• Working time for contractor and housebuilder is from Monday to Saturday, between 7
am to 5 pm.
• Contractor is responsible for subcontracted work.
g. Customer review
Ms. Chau and Ms. Hoa

III. Project Priorities Matrix

Performance Time Cost

Constrain x

Enhance x

Accept x

Because this project is a tea service-business, to ensure future revenue, the project needs to
accomplish the performance goal - to provide a perfect space for tea lovers and attract customers,
customers choose whether to use the project's product or not is largely depend on space and
associated services. That is the reason why we have to pay attention to this character.
Cost is the factor that we consider the second priority because we want the project to be completed
within the capital of the investor, minimize expenses.
Because the project is constructed during the Tet holiday and rainy season in Da Lat, the weather
element will partly affect the progress of the project. Moreover, we set the priority for performance
then cost, so we will extense time if it is needed for those 2 above dimensions.

IV. Word Breakdown Structure

1. Concept

1.1 Create financial plan

1.2 Investor appointment

1.3 Find project location

1.4 Check project feasibility

2. Planning

2.1 Business licence

2.2 Land lease contract

2.3 Constructor license

2.4 Constructor contract

2.5 Graphic designer contract

2.6 Material supplier contract

3. Design

3.1 Create concept

3.1.1 Concept drawing

3.1.2 As-built drawing

3.1.3 M&E drawing

3.1.4 Interior Design

3.1.5 Landscape design

3.2 Branding

3.2.1 Logo design

3.2.2 Uniform design

3.2.3 Menu design

4. Construction

4.1 Foundation

4.1.1 Excavation

4.1.2 Driven pile

4.1.3 Formwork

4.1.4 Concreting

4.2 Civil work

4.2.1 Body formwork

4.2.2 Body concreting

4.2.3 Roofing

4.3 Finishing work

4.3.1 Gypsum ceiling

4.3.2 Painting work

4.3.3 Apply matit

5. Decoration

5.1 Purchase and install furniture

5.2 Purchase and install kitchen tools

5.3 Purchase and install electrical equipment

5.4 Purchase and grow trees, flowers,...

5.5 Purchase and decorate items

5.6 Decorate and finish

6. Operation

6.1 Project contract

6.1.1 Check and take over works

6.1.2 Liquidate and terminate contract

6.1.3 Write final project report

6.1.4 Organise meeting, evaluate project

6.2 Administration

6.2.1 Set up operation plan

6.2.2 Inform recruitment

6.2.3 Training employees

6.2.4 Perform marketing program

6.2.5 Soft opening

6.2.6 Grand opening

V. Network
 • Critical time: 1,746 days
• Critical path: Start - A - C - D - I - K - L - M - N - O - T - U - V - W - Z - AA - AB - AD -AE
-AF - AG - AH - Finish
=> These activities do not have time for delaying. The project can be finished in time because of
the nice weather ( From Jan to July 2020 when it has no rain or storm in Vietnam). Furthermore,
ensuring safety in working is also followed.
• B - F - G - H - J - Q - R - S - P - Y - X - AC: Can be delayed
=> These activities have suitable time for delaying.

Work DurationWork Pre ES EF Floats

LS LF

1 Concept 1

1.1 Create financial plan 10 days A2 - 0 10 0 10

1.2 Investor appointment 1 day B3 A1 10 11 16 17 6

1.3 Find project location 7 days C4 A1 10 17 10 17

1.4 Check project feasibility 3 days D5 B,C2,3 17 20 17 20

2. Planning

2.1 Business licence 10 days E6 D4 20 30 228 238

2.2 Land lease contract 2 days F7 C,D3,4 20 22 236 238

2.3 Constructor license 20 days G8 D4 20 40 216 236 20

2.4 Constructor contract 2 days H9 G7 40 42 236 238 196

2.5 Graphic designer contract 3 days I 10 G7 20 23 20 23

2.6 Materials supplier contract 5 days J 11 D4 20 25 233 238

3 Design

3.1.1 Create concept 5 days K 12 I9 23 28 23 28

3.1.2 Concept drawing 3 days L 13 K11 28 31 28 31

3.1.3 As-built drawing 5 days M 14 L, 31 36 31 36

K11,12

3.1.4 M&E drawing 4 days N 15 M13 36 41 36 41

3.1.5 Interior Design 5 days O 16 N14 41 46 41 46

3.1.6 Landscape design 5 days P 17 O15 46 51 233 238 187

3.2 Branding
3.2.1 Logo design 3 days Q18 K11 28 31 235 238 207

3.2.2 Uniform design 2days R19 K11 28 30 236 238 208

3.2.3 Menu design 4 days S20 K11 28 82 234 238 206

4 Construction

4.1 Foundation 5 days T21 O15 46 51 46 51

4.2 Civil work 30 days U22 T20 51 81 51 81

4.3 Finishing work 95 days V23 U21 81 176 81 176

5 Decoration

5.1.1 Purchase and install 10 days W24 V22 176 186 176 186
furniture

5.2 Decorate and finish 8 days X25 W23 186 194 230 238 44

6 Operation

6.1.1 Check and take over works 5 days Y26 W23 186 191 108 193 2

6.1.2 Liquidate and terminate 7days Z27 W23 186 193 186 193
contract

6.1.3 Write final project report 3 days AA28 Y,Z25,26 193 196 193 196

6.1.4 Organise meeting, evaluate 3 days AB29 AA27 196 199 196 199
project

6.2 Administration

6.2.1 Set up operation plan 6 days AC30 AB28 199 205 232 238 33

6.2.2 Inform recruitment 10 days AD31 AB28 199 209 199 209

6.2.3 Training employees 7 days AE32 AD30 209 216 209 216

6.2.4 Perform marketing program 15 days AF33 AE31 216 231 216 231

6.2.5 Soft opening 5 days AG34 AF32 231 236 231 236

6.2.6 Grand opening 2 days AH355 AG33 236 238 236 238
 Appendix 1

Work TimeBudget Resources Who’s

Monitoring points
responsible

1 Concept

1.1 Create financial 10 days 50.000.000 Hoai 3 days

plan

1.2 Investor 1 day 5.100.000 TTC meeting hotel All group

appointment

1.3 Find project 7 days 10.000.000 Nha dat Da Lat Phuong and 1 day
location Oanh

1.4 Check project 3 days 17.000.000 Anh 1 day

feasibility

2. Planning

2.1 Business licence 10 days 5.198.000 Department of Anh

Planning and
Investment of Lam
Dong Province

2.2 Land lease contract 2 days 300.000.000 Hoai

2.3 Constructor license 20 days 22.000.000 Da Lat City Phuong

People's
Committee

2.4 Constructor 2 days 5.200.000.000 Haven Jsc Oanh

contract company

2.5 Graphic designer 3 days 525.000.000 Bob Bergs Design Anh

contract company

2.6 Materials supplier 5 days 150.902.000 Thiên Tự Phước Oanh

contract company

3 Design

3.1.1 Create concept 5 days 100.000.000 Bob Bergs Design All group
company

3.1.2 Concept drawing 3 days 30.000.000 Bob Bergs Design Phuong

company

3.1.3 As-built drawing 5 days 220.000.000 Bob Bergs Design Anh

company
3.1.4 M&E drawing 4 days 50.000.000 Bob Bergs Design Hoai
company

3.1.5 Interior Design 5 days 60.000.000 Bob Bergs Design Oanh

company

3.1.6 Landscape design 5 days 20.000.000 Bob Bergs Design Oanh

company

3.2. Branding Hưng Phát

Advertising
company

3.2.1 Logo design 3 days 20.000.000 Bob Bergs Design Phuong 1 day
company

3.2.2 Uniform design 2days 15.000.000 Bob Bergs Design Hoai 1 day
company

3.2.3 Menu design 4 days 10.000.000 Bob Bergs Design Anh 1 day
company

4 Construction

4.1 Foundation 5 days 1.300.000.000 Haven Jsc Anh

company

4.1.1 Excavation 1 days 255.000.000 Haven Jsc Oanh and

company Hoai

4.1.2 Driven pile 0.5 day 250.000.000 Haven Jsc

company

4.1.3 Concreting 5 days 90.593.000 Haven Jsc Oanh

company

4.2 Civil work 30 days 1.365.000.000 Haven Jsc Phuong

company

4.3 Finishing work 95 days 2.535.000.000 Haven Jsc

company

4.3.1 Gypsum ceiling 10 days 135.000.000 Hằng plaster

company

4.3.2 Painting & matit 20 days 155.000.000 Haven Jsc

apply company

5 Decoration

5.1 Purchase and

install
5.1.1 Purchase and 10 770.492.000 AT Furniture Anh
install furniture Company

5.1.2 Purchase and 5 300.110.000 - OH Store Oanh

install kitchen - Dong Tam
tools company

5.1.3 Purchase and 7 200.650.000 MM Electrical Hoai

install electrical company
equipment

5.1.4 Purchase and grow 10 200.180.000 Nature company Phuong

trees, flowers,...

5.1.5 Purchase and 11 days 250.490.000 Ngoi Nha Xinh Oanh

decorate items store

5.2 Decorate and 8 days 55.060.000 Ngoi Nha Xinh Phuong

finish store

6 Operation
6.1 Project contract

6.1.1 Check and take 5 days 7.080.000 Oanh

over works

6.1.2 Liquidate and 7days 19.970.000 Hoai

terminate contract

6.1.3 Write final project 3 days Anh

report

6.1.4 Organise meeting, 3 days 2.063.000 All group

evaluate project

6.2 Administration

6.2.1 Set up operation 6 days Anh

plan

6.2.2 Inform recruitment 10 days 1.070.000 Oanh

6.2.3 Training 7 days 2.900.000 Hoai

employees

6.2.4 Perform marketing 15 days 21.050.000 Phuong

program
6.2.5 Soft opening 5 days 20.040.000 All group

6.2.6 Grand opening 2 days 35.560.000 All group

TOTAL 5.930.300.000