FINAL REPORT OF

CAA

Submitted to the Lahore School of Aviation,

The University of Lahore
As partial fulfillment of the Requirements
For The Degree of
BS in Aviation Management
Submitted by: Hammad Alam (roll numb # Bam02143042)

Supervised By: Saroop Anwer

DECLERATION BY THE INTERN

Hammad Alam hereby declares that presented report of internship title CIVIL AVIATION
AUTHOURITY is uniquely prepared by me after the completion of six weeks work at
ALLAMA IQBAL INTERNATIONAL AIRPORT.

I also confirm that the report is only for my academic requirement not for any other purpose. I
am also thankful to my teachers who help me in making this report specially Sir SAROOP
ANWER who help me to complete this report. The material in the report has not been submitted
in any other university or in institute for the degree. This report is my own work and it has not
been presented earlier in this way. This information is purely for academic interest.
INTERNSHIP COMPLETION CERTIFICATE
INTERNSHIP EXECUTIVE SUMMARY

CAA Pakistan is the governing body in civil aviation activities, this body help the regulation of aviation
and also provide services for airports and aerodromes, this organization has many departments and
directorates, the CAA help the public with providing airport facilities and building airports, making legal
framework for airports, CAA has different departments in order to implement the aviation rules and
regulations. During 6 weeks of internship I was able to practice the knowledge that I have learned in
past 3 years, this internship report is the summary of my learning points from different departments of
CAA Pakistan.

My report will consist of the experiences and information I have learned from different departments:
such as:

 Human resource directorate

 Airworthiness directorate
 Air traffic management department
ACKNOWLEDGEMENT
I am very thankful to the CAA civil aviation authority at Allama Iqbal International Airport.it is
an amazing workplace for the employees to work in CAA. ,The CAA give an amazing
experience in their departments for not singular forgiving me in their brilliant work environment
but rather additionally as long as a hoisting ability, The assurance of the considerable number of
people overhead has been energetic in recuperation my longing to no single be supplementary
pertinent.

TABLE OF CONTENTS

Contents
DECLERATION BY THE INTERN.....................................................................................................................2
ACCEPTANCE CERTIFICATE..........................................................................................................................3
INTERNSHIP EXECUTIVE SUMMARY............................................................................................................4
ACKNOWLEDGEMENT.................................................................................................................................5
TABLE OF CONTENTS...................................................................................................................................5
LIST OF TABLE..............................................................................................................................................6
LIST OF FIGURES..........................................................................................................................................7
CHAPTER 1...................................................................................................................................................8
ITRODUCTION OF THE COMPANY............................................................................................................8
HISTORY OF THE COMPANY.....................................................................................................................9
General Manager (Administration)......................................................................................................9
Iftikhar Malik.......................................................................................................................................9
General Manager (personnel)...............................................................................................................10
M. A. Majeed Khan................................................................................................................................10
Vision, Mission, and values........................................................................................................................11
Vision:....................................................................................................................................................11
Mission..................................................................................................................................................11
Values:...................................................................................................................................................11
Ownership of company:............................................................................................................................11
The Sector (Services).................................................................................................................................12
Services:.............................................................................................................................................12
The Customer............................................................................................................................................13
(Govt., Corporate, Individuals)..............................................................................................................13
Organization chart of the company...........................................................................................................13
Numb of department, employee, division.............................................................................................13
Functions performed by departments.......................................................................................................14
COMPETITIVE REVIEW OF THE COMPANY.................................................................................................15
Marketing Strategies:............................................................................................................................15
Major competitor of company:.............................................................................................................15
Market Share of Company.....................................................................................................................15
Success and Failure of Company............................................................................................................15
Major HR policies and practices............................................................................................................15
Swot Analysis.........................................................................................................................................16
Strength:............................................................................................................................................16
Weaknesses:......................................................................................................................................16
Opportunities:....................................................................................................................................16
Threats/ challenges............................................................................................................................16
Job Review.................................................................................................................................................17
INTERN DEPARTMENT REVIEW..................................................................................................................18
Division / department description/review.............................................................................................18
Division..............................................................................................................................................18
Department Description:.......................................................................................................................18
HR department (Human Resource):......................................................................................................18
Air worthiness........................................................................................................................................18
ATC (Air Traffic Controller):....................................................................................................................19
Name Designation of the supervisor.....................................................................................................20
Work Process Chart...............................................................................................................................20
Role of intern Job in the overall departmental process.........................................................................22
INTERN JOB REVIEW..................................................................................................................................23
Description of the job nature................................................................................................................23
Major Responsibilities Undertaken During internship...............................................................................24
Skills and Qualification acquired for internship:........................................................................................25
Impact of Internship on future career path:............................................................................................25
Overall comparison between theory and practice..................................................................................25
Recommendation for the company:.......................................................................................................25
Recommendations for the university:....................................................................................................26
Recommendation for future interns:......................................................................................................26
CHAPTER 1

ITRODUCTION OF THE COMPANY

Pakistan civil aviation authority

Formed December 7, 1982

Civil Aviation Department

December 1982

Headquarters Jinnah International Airport

Karachi

Pakistan Civil Aviation Authority (PCAA) could be a public sector independent body
which will be oversees and regulates all aspects Civil Aviation in Pakistan. PCAA head
headquarter is located in Karachi at Terminal-1 of Muhammad Ali Jinnah International
airport (Sindh). Pakistan Civil Aviation authority is the member state of the International
Civil Aviation Organization. Nearly all civilian airports in Pakistan area unit in hand and
operated by the PCAA. PCAA is not only working on the role of aviation regulator but at
the same time performs the services functions are Air Navigation Services and Airport
Services. The main operate of PCAA are therefore, 'Regulatory', 'Air Navigation
Services' & 'Airport Services'. These are the main functions which are fully supported by
various corporate functions of the organization. CAA is the only company which has no
competitor.
 HISTORY OF THE COMPANY

On 7 December 1982 Civil Aviation was formed, with the formation of Pakistan Civil
Aviation Authority, the Administration Directorate was responsible for the formulation and the
implementation of all policies and procedures which are related with employees. Soon after the
creation of Civil Aviation Authority (CAA), task of transformation of CAA from Department to
Authority and preparation of Civil Aviation Authority Orders relating to workers were planned
and successfully achieved under the first Director of Administration is Air Commodore Sultan
Muhammad.

The opening set up chart of Administration Directorate was as under:

General Manager (Administration)

Iftikhar Malik

Iftikhar Malik was responsible to answer for all the administration & welfare activities like
managing MT Pool, stationary, meal arrangements for the meetings of CAA, maintenance of HQ
CAA and CAA houses, visa and passport arrangement for CAA officers which are travelling
abroad, managing CAA Schools, Scholarships grants to children of the CAA Employees and
Sports activities etc.

General Manager (personnel)

M. A. Majeed Khan

General Manager Personnel was responsible to manage employees’ affairs for example
management of records, promotions, posting transfer and recruitment selection etc.
Vision, Mission, and values

Vision:
Be a leader in the field of Flight Inspection and Calibration

Mission:

To provide the top class and economical Flight Inspection or Calibration services at the right
time for safe Flight Operations. Provide the safe, efficient and secure aviation services to the
stakeholders".

Values:

 Commitment
 Professional Excellence
 Customer Focus
 Safety and Security
 Integrity

Ownership of Company:

Pakistan Civil Aviation Authority is an independent company and there is no

shareholder in it .It is a public sector body who works under the Federal Government of Pakistan.
It can be led by the help of government. The government is the owner of this company and its
only one and the only independent company which has no competitor.
The Sector (Services)

Services:
The services which are providing the Civil Aviation Authority are following services.

1. Air space procedures

2. Periodic inspection
3. Special inspection
4. Route verification
5. Air navigation service
6. Meteorological service
7. Safety procedures
8. Radar services
9. Flight Inspection
10. Personal licensing

Periodic inspection:
Periodic inspections is basically that needs a regular inspections on all electrical installations

deteriorate whether they are in a satisfactory condition for continued use.

Risks of electric shocks and fire hazards

Lack of earthling or bonding.

Defective electrical work.

Overloaded equipment and electrical circuits.

Special inspection:
Special inspections are basically done by the special inspection agencies or special inspectors.
The inspections are necessary during construction to verify that the work that is to be done
according to the decided plans and specifications. Special inspection should be done by special
inspectors.

Air navigation system:

Air navigation is a system that guides the pilot about all the landmarks such as rivers, lakes,
mountains, building and towns and navigates among them. The pilot uses a system called the
airspace system that depends on the type of flight that occurs.

Metrological service:
Metrological service is a very important part of aviation as it tells the weather condition and
forecasting before the flight at the time of takeoff and while landing so that there are no life’s
that could be at risk with even a little bit of mishap.

Safety procedure:
Safety procedure is another tough procedure in aviation as it categorizes the, failure of flight and
encompasses the prevention of failure through regulation, inspection and training. It can also
offer safety campaigns in terms of the safety of the passengers.

Radar service:
It is a system that measures the range and bearing of object by transferring an electromagnetic
pulse at the object. Radar service is an area in which the air traffic control services are available
for the pilot. It maybe use for identification also.

The Customer

(Govt., Corporate, Individuals)

1. All Pakistan Airlines (Air Blue, Shaheen, serene air ,PIA)

2. Ground Handling Agencies
3. Flying Clubs

Organization chart of the company

Numb of department, employee, division
Functions performed by departments

The function which I performed in CAA during my internship is the main

departments which are

1 HR department
2 Air worthiness
3 Air Traffic controller (ATC)

HR Department:

The civil aviation is a very competitive, safety-sensitive, technology service industry. People,
workers and customers, not product and machines are, should be stage of an organization’s core
competency. The implications are immense and pervasive moving no below the organization’s
structure, strategy, culture, and diverse operational activities. Human resource management
(HRM), the management of individuals inside the inner setting of organizations, includes the
activities, policies, and practices concerned in coming up with, obtaining, developing, utilizing,
evaluating, maintaining, and retentive the suitable numbers and skill mix of workers to realize
the organization’s objectives. Whereas associate degree extensive review of literature on HRM
within the aviation trade disclosed a considerable quantity of material on aviation scientific
discipline and human factors analysis, inquiry on HRM practices in the world civil aviation trade
seems to be nearly non-existent.

Air worthiness:

Air worthiness is measure of aircraft suitability for safe flight. Air worthiness can check all the
safety measure which can be performed at the airport. The work of the air worthiness is to check
the aircraft airworthiness certificate.

ATC:

Air Traffic Controller is a service provider which gives services to the ground and aircrafts. The
main purpose of ATC is to prevent the incidents and make the air traffic flow safe and secure.
ATC can provide services to all the aircrafts even they are of military, army, private and even
government. They give service to all of them. Within the tower, an extremely disciplined
communications method between air control and ground control is an absolute necessity. Air
control should make sure that ground control is attentive to any operations which will impact the
taxiways, and work with the approach radar controllers to make "gaps" within the arrival traffic
to allow taxiing traffic to cross runways and to allow departing aircraft to take off.
 CHAPTER # 2

COMPETITIVE REVIEW OF THE COMPANY

Marketing Strategies:

CAA is the only company which gives services to the airlines in this marketing strategy the CAA
has no marketing strategies because there is no competitor of CAA. They are monopolistic in
business due to no competitor.

Major competitor of company:

There is no competitor of CAA. It is only one in the whole market which provides services to the
Airlines so the CAA has no competitor from when the Civil Aviation born they do a monopoly
business and work alone in the whole market.

Market Share of Company

The CAA has no market share by the law of government there is no market share of civil
aviation authority because they do a monopoly business and the companies which do
monopolistic business that’s mean that there is no competitor of that company and due to the
government the CAA has no market share .This is the only company which provide services to
the airlines. The Civil aviation is owned by government and they are working on international
standard so they never fail in the market.

Success and Failure of Company

The company will be fail due to the competitors but in this there is no
competitor so the company will never be fails it always do success due to non-competitors and
the company do work on international standards so there will no issues to the service taker and
all the airlines which are customer of civil aviation authority.

Major HR policies and practices

Swot Analysis
Swot analysis is to identify the organization internal strength and weaknesses and internal are
opportunities and threats it is a helpful technique for understanding all the strength and
weaknesses and also for identifying both opportunities and threats.

1. Strength
2. Weaknesses
3. Opportunities
4. Threats / challenges

Strength:
1. Outstanding Staff
2. Strong commitment
3. Excellent facilities
4. No Competitors

Weaknesses:
1. Large number of employees to handle
2. Employees work in efficiencies

Opportunities:
1. New services
2. Financial leverages

Threats/ challenges
1. Government Regulations
 CHAPTER # 3

Job Review

Air traffic management department deals with separation, identification, management of aircrafts
and ground vehicles to avoid collision.

HR departments deal with recruitment and training, conflict resolution of employees.

Airworthiness department helps the CAA with overseeing the fitness of aircraft for flying safely.
This department controls whether the checks are completed or not.

INTERN DEPARTMENT REVIEW

Division / department description/review

Division
I have worked in three departments of CAA during 6 weeks. The three department’s which give
me a lot of experience and confidence to work in a professional life .It is really a proud for me to
work there .The three departments in which I have work as a internee are :

1. ATC ( Air Traffic Controller)

2. Air worthiness
3. HR department ( Human Resource)

Department Description:
IT is all about the departments in which I have work in 6 weeks. IT department provide support
for any software and networking issue in different department .HR department for selection of
employees. ATC department for the traffic of air and ground on airport. AIR WORTHINESS is
for the checking of license of aircrafts. These are the department in which I have work and get a
best experience from them.
HR department (Human Resource):
The Human resource department is for selection, training, career planning and performance and
employees relation department of Civil Aviation Authority. They can hire full qualified workers
and give training to them in their training school which is located at Hyderabad. The HR director
put efforts to work on the International Standards for improving the system so that they can
easily meet the challenges. The CAA civil aviation authority can give internship in their
departments to the students for improving the skills and for the practical training and for
experience so they can get a higher chance in the field of aviation.

Air worthiness
Air worthiness is all about the measurement of the aircraft for the safe flight. The CAA
department will check the worthiness of aircraft that it is capable for flying or not. The main
control about airworthiness is found in ICAO worldwide standard of Annex 8 to Chicago
Convention on International Civil Aviation which characterizes airworthy. It is compulsory for
the airline to implement the CAA regulation because all the regulations of worthiness can be
sending by the ICAO.

ATC (Air Traffic Controller):

Air Traffic Department is a service provider department which gives services to the ground
traffic and airspace. The main purpose of ATC (Air Traffic Controller) is to prevent the
collisions and accidents and to organize and expedite the flow of the traffic on ground and
airspace. Many aircrafts have their safety system which gives additional safety by warning the
pilots when the other aircraft will come closer.

ATC provide the services to all the military, private and commercial aircraft operating in
airspace. The ATC gives instruction to the pilot and pilot want to obey on them direction, height.
In any emergency pilot take help from the ATC and it can help by giving the direction and tell to
maintain the height of aircraft for maintaining the safe operation.

ATC (Air Traffic Controller) use a system name secondary surveillance radar which display a
map of area, the position of the aircraft where it is .The aircraft identification, speed, altitude and
the other information will be described in local procedure.
Name Designation of the supervisor

HR Supervisor Sir Waseem

ATC supervisor Sir Naveed

Airworthiness supervisor Farooq Cheema

Work Process Chart

Activities Performed by the intern in the departments

1. The student formulates the internship activities and or tasks that the organization
providing the internship expects of the student.
2. Students are expected to contribute to day to day work at the organization.
3. Activities include attending departmental meetings.
4. Assisting a colleague with relevant tasks.
5. Organization part of a training course.
6. Workshop or lecture.
7. Attending client visits.
INTERN JOB REVIEW
Description of the job nature
Description of the job nature for me is nothing as I was there to gain the knowledge they don’t
want to do their official work done by me or anyone else in some of the cases I performed some
task in HR and in ATC also. In ATC I’ll do the task to push back and taxi aircraft. I gave
instruction to pilot instruction are in the form of ATC calls. I filled a form of Air Traffic
information in the Preflight office. The preflight office, all of the necessary information like
route, medical certificates, and airworthiness certificates are attached with the airline flight plan
and then further It was inserted in the flight information system in computer and forwarded
directly to ATC Tower nationally and internationally.
 CHAPTER # 5
Major Responsibilities Undertaken During internship

The one and the major responsibility which they gave to me is the aircraft push back and taxi the
craft. In all six weeks it is one and the major responsibility which they gave to me for the sake of
knowledge, learning and for the confident. The instructions which I gave to pilot are in the form
of ATC calls. This is the only one major responsibility which I have done during my internship
weeks.

Skills and Qualification acquired from internship:

While working in the CIVL AVAITION AUTHORITY as an intern was a vulnerable experience
as I figured out a lot of skills in me which I was slightly unaware of.

Working in the ATC department was difficult as it is responsible for working as control towers
at the airports and tracks the exact positions and provides the most efficient journey route. I
learned how to be dependable and reliable just to ensure that the passengers reach to their
destinations safely and securely.

Next department where I horned my skills was the HR department this was another tough thing
to do as I had to critically think about who could be a part of the civil aviation authority and who
can work with its hard work and positive and qualities.

The last department where I worked was the Air worthiness department, this department was not
about anything other than honesty this part of the job clearly needed an ethical standard and your
limitations.

Impact of Internship on future career path:

The impact of internship is beneficiary for us in future as it gives a lot of experience we gain a
lot of knowledge we learn how to gain opportunities from failure and it enhances your ability to
work in a different organization as well with the same experiences. It gives a very clear vision
towards your career.
Overall comparison between theory and practice

The comparison between theory and practice is that theory is the abstract and explanation of
something that is been expected it’s not in the form of application whereas; practice is the “use”
and “doing” of the abstract in reality.

Recommendation for the company:

A company is where different people work as employees. There are few recommendations that a
company should work on:

 It should give opportunities to students studying in different institutions

 They should offer them a permanent job in their organizations
 Advertisement of their organization
 Salaries should be well offered to interns
 Bonuses should be given on the work that has been done on time to interns

Recommendations for the university:

Universities are the institutions where students study in order to get jobs in a multinational
company. Following recommendation should be followed by various institutions:

 Internship opportunities should be given to students

 Practical work should be given to them
 Should promote team working
 Travelling opportunities should be given so that they can explore there subject related
areas in order to gain ore knowledge.

Recommendation for future interns:

Interns are the young people heading towards their future. Following are the recommendations
that should be kept in mind by the future intern:
 Should offer as many opportunities of job as possible
 Try creating your own links in the sector of aviation
 A high ranked officer should guide the interns accordingly