EMI Option for Customers – Integration with EarlySalary

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• Section 1 ELIGIBILITY MATRIX

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 Eligibility Matrix
Premium Products
Premium
EMI Options (tenure) Applicable Not Applicable
(in Rs)
Upto 7,999 No EMI option ReAssure
HeartBeat
8,000-11,999 3 month Health Companion Health Recharge
GoActive Health Assurance
12,000-19,999 3 and 6 months Health Premia Corona Kavach
Health Pulse
20,000-39,999 3,6 & 9 months Aarogya Sanjeevani

40,000 and above 3,6,9 and 12 months

Rejection Criteria for availing EMI option- Negligible !

Some examples that might trigger Rejections - Invalid KYC, Monthly income less than 15k, any active loan defaulted, etc.
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 Indicative EMI* amount w.r.t premium and tenure

Tenure chosen Total amount paid if opted for Extra Amount Paid to avail EMI
Total Premium in Rs (if paying One Time) Monthly EMI* in Rs
(in months) EMIs (Rs) benefit in (Rs)

8,000 3 2,747 8,241 241

12,000 3 4,121 12,363 363
12,000 6 2,106 12,636 636
20,000 3 6,868 20,604 604
20,000 6 3,511 21,066 1,066
20,000 9 2,392 21,528 1,528
40,000 3 13,735 41,205 1,205
40,000 6 7,021 42,126 2,126
40,000 9 4,784 43,056 3,056
40,000 12 3,667 44,004 4,004
1,00,000 3 34,338 1,03,014 3,014
1,00,000 6 17,553 1,05,318 5,318
1,00,000 9 11,961 1,07,649 7,649
1,00,000 12 9,168 1,10,016 10,016

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*Inclusive of all interest charges, taxes, processing charges and stamp duty. Internal
• Section 2 DOCUMENTS NEEDED BY PROSPECTS/CUSTOMERS

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 Document/ Image* needed by customers to avail EMI facility

a. Selfie

b. PAN Card

c. KYC Document (any one)-

i. Aadhaar
ii. Driving license
iii. Passport
iv. Voter ID

d. Bank documents (only in some cases**)-

One document out of- Bank Passbook/Cancelled Cheque (with prospect name mentioned)/ Bank Statement
*Documents would be needed at EarlySalary platform
**Bank documents would only be asked in cases where bank details provided aren’t getting verified automatically 6
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• Section 3 INSTAINSURE JOURNEY- SCREENSHOTS

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Product Selection & Premium Calculation
New EMI section to come in eligible cases*

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Payment Details- Additional Option for EMI*

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*To come in eligible applications only- Eligible matrix shared in next slides
Payment Details- Additional Option for EMI*

Please note that the final EMI amount chosen might change
basis Underwriting decisions. Applicants need to check the final
EMI amount on EarlySalary before confirming.

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Proposer & Address Details -> Save & Next
Success pop-up for EMI option

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Declaration- Addition of EMI declaration

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Generate OTP & Proceed- Same as on date

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Generate OTP & Proceed- Same as on date

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Fill OTP received & ‘Confirm’- Same as on date

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OTP validated successfully- Same as on date

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‘Submit’ completed application

SUBMIT button needs

to be clicked for
completion of
application process at
Max Bupa side and
initiation of loan
process at EarlySalary !

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 Application Submitted Successfully

Application has been submitted successfully. Request for EMI option have been submitted to EarlySalary.

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 Application Status- new status of ‘Pending for
Payment Approval’ added

Different Statuses w.r.t Case

Application EarlySalary option UW decision taken Status (when payment is

Submitted opted for Payment (if applicable) still incomplete)

No No/Yes No/Yes Proposal Initiated

Yes No No/Yes Pending Payment
Pending for Payment
Yes Yes No/Yes
Approval

For applications with Payment

Approval pending from ‘Early Salary’
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• Section 4 JOURNEY FLOWS POST SUCCESSFUL SUBMISSION OF APPLICATION

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 EarlySalary(ES) approves EMI request
Application Prospect fills Prospect Max Bupa Prospect gives
EarlySalary Application is
submitted, Prospect details, upload KYC submits EMI receives ‘Final
approves EMI approved by
receives a link on SMS documents for EMI application on application for Confirmation’
application Max Bupa
& Email application EarlySalary processing on EarlySalary

Status Status Status Status Status Status Status

InstaInsure Pending for Pending for Pending for

Sent for Issuance Sent for Issuance Sent for Issuance Sent for Issuance
Payment Approval Payment Approval Payment Approval

Spectrum^ Status basis Status basis Pend_Disb_Loan_A

- - - Policy Issuance*
application application greement_Conf
^Application would only be visible in Spectrum post our lending partner(EarlySalary) APPROVES an EMI request

EarlySalary journey for Prospects

*Policy to get issued within a TAT of 24 working hours post confirmation by Prospect on EarlySalary platform
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 EarlySalary(ES) rejects an EMI request
Application submitted, Prospect fills details, Prospect Submits Other Payment modes would get
EarlySalary Rejects
Prospect receives a link on upload KYC documents EMI application on opened on same application on
EMI application
SMS & Email for EMI application EarlySalary InstaInsure

Status Status Status Status Status

InstaInsure
Pending for Payment Pending for Payment Pending for Payment
Proposer Initiated Proposer Initiated
Approval Approval Approval
Spectrum^
- - - - -
^Application would only be visible in Spectrum post our lending partner(EarlySalary) APPROVES an EMI request

EarlySalary journey for Prospects

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 EarlySalary(ES) putting Hold* due to KYC documents
Application Prospect fills Prospect ES puts application on Prospect logins again ES receives Normal process
submitted, Prospect details, upload Submits EMI Hold due to any reason from the same ES link, documents and follows as
receives a link on KYC documents for application on (unclear documents uploads and resubmit re-access the shared in
SMS & Email EMI application ES submitted,etc) asked documents EMI application above slide

Status Status Status Status Status Status Status

InstaInsure Pending for Pending for Pending for Pending for Pending for Pending for
-
Payment Approval Payment Approval Payment Approval Payment Approval Payment Approval Payment Approval

Spectrum^ - - - - - -
^Application would only be visible in Spectrum post our lending partner(EarlySalary) APPROVES an EMI request

EarlySalary journey for Prospects

*Please refer SLIDE#32 to check “How to avoid EMI request going on Hold by ES

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• Section 5 PROSPECT’S JOURNEY

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 Link to initiate journey -> OTP validation -> Mostly form Pre-Filled

EarlySalary journey needs to

get started ONLY from the
LINK RECEIVED BY YOUR
PROSPECT ON SMS/EMAIL !

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Personal Details -> Bank Details -> KYC Details

Preferable than the other

option- ‘Instant KYC using
Aadhaar’ as can be seen above 26
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 Application Submission is Complete!
Setting Smart Repay (Optional)

Setup Smart Repay (optional)- for

auto-mandate for repayments
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 Approval SMS -> Login (using the same link) again to check Status
Prospect receives ‘approval’ for EMI Awaiting for final approval Awaiting for fonal approval Prospect receives ‘Final Approval
request on SMS/ Email from Max Bupa (STP cases) from Max Bupa (NSTP cases) (from Max Bupa as well)

Hi Surbhi, Thank you for your patience. We

have received confirmation from our brand
partner. You may now initiate the amount
transfer to them. https://bitly.er34/

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 Post Max Bupa approves an application
(Status in Spectrum- ‘Pend_Disb_Loan_Agreement_Conf’)
Final Step from Prospect = Login from same website link -> Confirm -> Complete!
This screen means everything
Check and Confirm all details Complete Transaction
stands complete now!

Final Confirmation is to be given

from Website link only- not Final Step to be completed by
mobile app as of now* Prospect
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*Confirmation step would come on EarlySalary mobile app as well- would confirm when launched
 Screenshot where EarlySalary ‘rejects’ an EMI request

Steps have been placed to minimize Rejections!

NEXT STEPS EXPECTED IN CASE OF REJECTIONS- In case an application still gets rejected, other Payment modes would get
opened on InstaInsure to proceed from, in the same pre-filled application (Status would get changed to- ‘Proposer Initiated’)
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• Section 6 How to avoid EMI requests to EarlySalary going on ‘Hold’ due to documents

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How to avoid EMI request going on ‘Hold’ due to documents
• Preferred Browser- ‘Chrome’ for both android and ios phones

• Preferred System- Mobile rather than Desktop as camera quality is better

• KYC pics to be uploaded in a horizontal view for better clarity

• Name and DOB on the PAN card should match with application form

• All details and documents shared should be of loan applicant/ Proposer

• All documents should be clear and in original. Photoes of a xerox or black

and white version would not be approved

• Adhaar card photos preferable over zip file as that fails due to wrong
password or delay in OTPs from UIDAI

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 How to avoid EMI request going on ‘Hold’ due to documents
• Selfie should be with clear face visible- No group pics, photo of a photo or full
body photos not allowed.

• In case bank documents are needed in any particular case-

1. Pass book 1 st page with bank stamp and account details

2. Bank statement PDF / Photo with account details mentioned for 1 day atleast.

3. Cancelled Cheque with the account holders name and details clearly
mentioned (instant cheque book with no name WOULD NOT work)

• After clicking selfie, in case back camera does not open, kindly REFRESH the
page. This happens rarely though due to cache issues.

• To click pictures, “Ok” needs to given by prospects on permission pop up. In

case prospect ‘Declines’ permission by mistake, kindly guide to change
settings-
Browser setting > Site settings > Camera > Permission > Allow camera
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• Section 7 GENERAL INSTRUCTIONS

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 General Instructions

In case you face any challenges-

Laptop/ Desktop : Please clear your Cache memory (refer to document being shared for steps)

Mobile App Update : Update your Mobile App first and then use InstaInsure

EarlySalary : In case finding issue in one platform, other platform – app or website can be used to re-check once. Both
-Mobile app (with name ‘EarlySalary’ on Google PlayStore or App Store) or website can be used to login request with
OTP validation with the Mobile number shared in Max Bupa application

In case you still face any issue, contact

a. Your Zonal Ops team

b. Post queries on Whatsapp group- “New EMI feature on Insta” (send your request for addition on 9968984879)
c. If unresolved, mail on saurabh.aggarwal@maxbupa.com, aman.bhatia@maxbupa.com with screenshots

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• Section 8 APPENDIX- Journey for ReAssure product- If Loading gets applied

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 Post Underwriting Decision
Increase of Premium due to Loading

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Go to ‘Propose & Address Details’-> Select
from Updated EMI options

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Error Message if EMI option is not selected post Premium
revision due to Loading

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Thank You

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