In business sectors problems are just a normal to encounter.

They face multiple problems in their office

regarding their service for the customers or problems inside the office. Ilocos Sur Electric Cooperative
Office known as the electric distributor of Ilocos Sur. They face multiple problems regarding to the
electrical service offer to the customers which is not covered by administrative management instead the
observer focus on the issues regarding how they serve to customers when in turns to services during the
time of billing their electricity. And the observer find out multiple problems that the cooperative are not
aware to this problem. These problems are classified into 3 issues and this are;

Lay out of the Office

Office space /

The office space to accommodate the growing number of its members seemed to be
unaccommodating/ uncomfortable as some of the members wish to stay outside to wait for their turn.
Card Bank has a narrow space and can only accommodate not more than 10 persons.

Office condition

The environment of their organization is not uncomfortable. They must Prioritize cleanliness so
that employee or client avoid irritable and unconformable. They must put an electric fan outside their
office so that clients or customers feel comfortable waiting for their turn.

Security of the Office

No CCTV (Closed Circuit Television)

They must put a CCTV so that they watch over the actions or the malicious actions of the other
clients that may not see by the guard.

No Security Guard

They must have hired a qualified security Guard to protect against intruders, to guard, watch and
assist or escort the clients. To ensure the safety of the money and to satisfy the clients it must have a
security.

No fire alarm

They must put a fire alarm so that employee or client can get ready in case there is a fire

No safety deposit Box

 They must put a safety box in their office to store or keep secure and safe of the money.

Employee Motivation

Lack of employees

During the processing of money like withdrawing there are 2 only employees who can generate
and that will cause of epic line up (mahabang pila). They must have hired qualified employees so that
they can avoid weak processing of money. Employee must early on going to the office so that they can
prepare about the process of loans and withdrawals of money to the clients.