NAME: USANASE KEVIN

REPORT OF ENGLISH
ASSESSOR: NANJOBE WINIFRED

BUSINESS REPORT 1

1. How many main problems were highlighted in the report? List them down in your
own words.

The workers need preparing when taking care of a call, since representatives were not
trained accurately, they discover it troublesome to discover arrangements to a few of
the clients issues - The center features a terrible environment, the workers do not get
the breaks they were promised - The doled out group pioneers do not laud the workers
but rather criticise them for their mistakes. - Workers feel that there's no chance of
career movement which the pay difference between themselves and the group
pioneers is unfair.

2. How many main solutions were given? List them down in your own words.

Preparing officers ought to be contracted by the center to prepare current.

representatives and should have the right preparing sessions for approaching staff -
The center ought to utilize more offer assistance work area administrators so that
breaks are ensured - Workshops ought to be held for group pioneers so that they know
how to provide their team members the suitable feedback. - Team pioneers ought to
get a better pay or rewards in arrange to remunerate their greater contribution.\

3. Most reports have four sections. This report has one extra section. What is it and
why is it Included?
The additional area within the report is the foundation segment, this area was included
to give a few setting around the company and the issue that's being explored.

4. Who wrote the report?

The report was written by three members of the human resource department.

5. What is the annual turnover at the help desk? Is this higher than average?

The yearly turnover at the assistance work area is between 50-55% and is higher than
the average help desk industry representative turnover, which is 33%.

DOCUMENT 2

Introduction This report is composed since my boss as inquired me as a work in

human resource Department in arrange to examine into the company’s security
frameworks and prescribe ways to fortify them on the off chance that vital. The data
within the report is based on month-long examination into the matter by three
individuals of the ICT office. The three-member group met staff, checked
organization records and watched working conditions of the cameras. Suggestions are
made in this report on how ways to reinforce company’s security framework on the
off chance that necessary.Background Bank of Kigali is the biggest bank in Rwanda's
moderately over kept money and progressively competitive managing an account
sector and had solid showcase offers of around 30.8% by add up to resources, 36.2%
of credits, and 30.1% by client stores as of Walk 2021. Bank of Kigali was
consolidated within the Republic of Rwanda on December 22nd 1966 as a connect.

FINDINGS
One of the primary things I taken note amid the examination is the need of watch on
section points. One protect some of the time covers two or more section focuses on
their claim, since of this not all entry focuses are securely protected and the company
gets to be more helpless to robberies because of these frail focuses.

I taken note that the company does not perform normal building reviews. Since of this
The company has an out of date security framework and the company will not be able
to identify potential and current issues within the security system.

Conclusion The fundamental issues are as followed: 1. Need of watch on powerless

focuses or section points 2. Ineffectively observed reconnaissance and terrible
equipment 3. Out of date security and building assessments.

Recommendations

In arrange to guarantee there's successful watching on all passage focuses, the

company should have watch shifts and allot one passage point to each watch. By
doing this the guards can take turns watching distinctive passage focuses and can
moreover be given time to rest so they can be prepared for the another move. This too
makes a difference the company cover frail focuses of the building. 2. In the event
that conceivable the company ought to switch to utilizing AI frameworks to manage
the security cameras rather than overseeing them physically. AI innovation can
outline and track events. When self-learning capabilities are combined with AI, it can
outperform human execution and assess video fabric in genuine time, indeed alerting
the authorities in the event that suspicious movement is identified. Within the
occasion of a control disappointment, keeping a security camera associated to a
reinforcement arrange or another control source can keep it operational. Interfacing to
electrical or sun oriented control may once in a while be able to fathom,3.On the off
chance that the camera pictures are appearing up pink or green, move the camera to a
distinctive area to see on the off chance that the camera is the root cause of the
problem. You must distribute the fundamental monetary assets to ensure your
operation. Disappointment to do so will spare you cash within the brief term but take
off you open to colossal cost afterward. Harm or burglary on your premises is costly
sufficient; the plausibility of physical hurt coming to representatives or guests is
distant costlier.