PHILIPS iE33/iU22 HARD DRIVE BACKUP

Please read this completely before you attempt. I will not be held responsible for
any damages done to your unit(s). Once you’ve done one, you can back up one in
about 30 minutes.

Scenario: So you just received this ultrasound unit. Everything seems to be fine
and dandy. Then one day it won’t power up. It’s still under warranty so you call
the manufacturer in. Three hours later (if they are available) they come in and
reinstall the software. He tells you that a power surge or improper shut down could
cause this. So 2 hours later, he’s finished loading the software and the unit is ready
to use. Wow, only 5 hours downtime…woohoo!

Four months later the same thing happens, it wont boot up…it’s locking up on
“Software Initialization”. Guess what, it’s out of warranty and you decided to go
T&M on this unit. You don’t have the know-how or the software to reinstall it. So
you’re stuck with calling the vendor in for the repair. You’re not under contract
and the vendor is swamped and can’t make it until the next day. This doesn’t make
us look too good in the Department Managers eyes.

So the vendor comes in and diagnoses it as a bad hard drive. He pops in a new
drive and installs the software. You’re good to go. You receive the invoice a few
days later. It’s for $2700!! On the invoice, $1,700 of it’s for labor and travel, $1,000
of it is for the hard drive (guessing). WOW!

If you can be a hard head about it, you can get them to install the software on a
drive you provide. You can just run to Office Depot or your IT department for a
replacement drive. It doesn’t have to be the exact size, as long as it’s larger than the
one in there (250GB). Even with you providing the drive, you’re still out $1,700.

Here’s a way to save you from these types of service calls. What you will be doing
is creating a backup image of the drive. An image of a drive is a backup file that
includes all files, folders, operating system and ALL partitions.

You will need the Acronis True Image Workstation software installed on your pc
or laptop. This backup procedure doesn’t have to be done in the shop; it can easily
be done in the field using a laptop.

First off we’ll take the hard drive out of the Ultrasound unit. Take off the back
cover, ~six screws. Then take off the inside cover.

The drive we are looking for has Windows and all the other files on it. If it’s in a
hard drive cage, it should be the one by itself.
 Pull the cables off the drive and remove any screws holding the drive assembly in
place. From here, take the drive to your computer and hook it up to this nifty little
usb to SATA/IDE drive adapter. Hook up power to the drive, then plug in the usb
cable to the pc as shown below.

Link for adapter:

http://www.newegg.com/Product/Product.aspx?Item=N82E16812232002

If you don’t have this adapter, you can install the drive on the pc without using the
usb adapter. The usb adapter saves time taking the pc apart and shutdown/startup
times for the pc.
 Hopefully you have installed Acronis True Image Workstation already, if not do so
now. Start Acronis True Image Workstation. Click backup as shown below.
 Click next to get to this screen. Select “The entire disk contents or individual
partition”.
 Next select the disk that has a bunch of partitions in it. The first one is named OS.
That’s the disk you want to select. You want to check the disk and all the partitions
below it as shown below. Make sure you unselect your computers drive. Click next.
See picture below.

If you get a warning “If you already have backed up selected disks or files, we
recommend that you create an incremental or differential backup, appending the
latest changes to your original backup” just click OK unless you are doing an
update to an existing image.
 Now tell it where to save the backup. What I did was created a folder for backups.
Then I created a folder inside that one called iE33 and another iU22 respectively.
Then with in those, I created another folder for each unit using the CE ID# as the
folder name. Now in the file name, I used the id# and today’s date as the actual file
name. Example 103026_7172009. Make sure it has .tib after the file name you type
in. See picture below. Click Next.
 On this screen we want to select create new full backup archive as shown below.
Click Next.
 Now this screen we select default options. Feel free to select options manually and
look at them if you like. I won’t get into the options though. Select default options
and click next as shown below.

The next screen is for comments. You could use this to put notes in specifying the
date of the archive, location, id#, options on the system…..whatever. Click
next….no picture.
 The next screen shows a list of operations and settings to be completed during the
backup process. Click Proceed to start the backup process.

Depending on pc speed, it should only take 5 minutes to do this backup.

So let’s get back to our scenario. Now you have a back up of the drive. All’s well
until the ultrasound unit wont boot, corrupt hard drive.

Below are the steps to recover it. Install the drive on your pc or use the usb
adapter.
Open Acronis True Image Workstation and select Recovery as shown below.
 Click next to get to this screen and select the file you need for this unit. Remember
that it’s in your backup’s folder. See screenshot below.
Click next and select Restore disks or partitions and click next again.
Now select disk 2 and make sure all partitions are checked as shown below.
 Next select the drive you’re going to put the image on. You should be able to look
at the model number on the drive to make sure you put it on the correct one. You
don’t want to select the incorrect one and wipe out one of your drives on your pc.
You would lose all the information on that drive.
 Now select Yes, I want to delete all the partitions on the destination hard disk drive
before restoring. This will delete everything on the drive during the recovery
process before writing the image back to it. Click next.
Select No I do not as shown below. Click next.
Again use default options. Click next.
 Again, here’s a summary of the operations to be performed. Click proceed.

When it’s complete, put it back into the ultrasound unit and power it up. If you
had to get another hard drive, at some point it will say found new hardware and
install it on its own (should anyway). After that it should finish booting up and
you’re ready to roll.

Keep in mind if your backup does not have the same settings and options as what
was on the unit before it crashed, you may have to restore them with the cd that’s
located on the unit now. This is why it’s idea to do another backup when ever the
user changes settings or when there is an upgrade to the unit.

So to finish the scenario, the unit is up and running with out one phone call to
Philips. You just saved all that money and downtime!! Big stewardship!! It’s up
and running in less than an hour. I plan to do this for all of our monitoring systems
as well. Of which can be done across the network. I might put another one of these
together explaining how to do that…..yes using the same software. Sorry for being
so long, but I wanted to make sure most anyone could do it.

Enjoy and don’t hold me responsible for any damage you do.
Feel free to email or call me.
David Byrd