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Definition – What is NOC?

A network operations center (NOC) houses

the equipment & personnel for monitoring
a network of computers from a centralized
location. The overall function of a NOC is to
maintain the network uptime with smooth
& uninterrupted operations.
What do People Monitor in a NOC?

 NOC Engineer or NOC Technicians are accountable for

maintaining 100% network uptime by monitoring
network 24/7/365.
 They ensure the connectivity of an IT system is glitch-
free so that the productivity& profitability of the
business is not compromised.
 They are also responsible for monitoring every net
flow, hop, server and endpoint attached to a Managed
Service Providers (MSP’s) client networks.
 What do People Monitor in a NOC?

 They keep a close eye on network’s infrastructure to

ensure the system’s uptime is not compromised due to
malware, network errors or other network related
issues.
 They deal with the complex networks and
troubleshoot if required by following the standard
procedures.
 The high functional NOC help technicians in
identifying problems across the network before it
occurs.
 Network Operations Center (NOC) Design:
Best Practices
Below mentioned best practices are recommended by
ExterNetworks to improve the overall effectiveness of the
NOC design and to alleviate monitoring risks ->
 Vendor Ticket Management: A Vendor ticketing system
showcases all the information related to the open tickets
such as priority task, urgent issues, the person who is
handling the task, and the pending issues.
 Incident Management: Identify the incident, find the
underlying problem and fix it immediately to ensure the
operation is running smoothly & the business is not affected.
 Network Operations Center (NOC) Design:
Best Practices
 Standard Monitoring Policy: Define and implement standard
monitoring policy & procedures for performance forecasting and
capacity monitoring for Telecom network infrastructure.
Root Cause Analysis: Use Root Cause Analysis (RCA) to identify
root problems for performance improvement & easy connectivity.
 Documentation & Reporting: Track & document each and every
issue to maintain a healthy knowledge base.
 Escalation: Sometimes the problems are too complex to be
resolved by level-1 or level-2 engineers & thus the same need to be
escalated to the higher management for assistance.
 Managing a Network Operations
Center (NOC)
A typical Network Operations Center (NOC) employs
NOC engineers & NOC technicians to monitor large
computers & servers from a centralized location. Their
duties include:
 Net flow, server, & endpoint monitoring
 Hardware & Software installation
 Network Analysis & Troubleshooting
 Monitor common threats, viruses & DOS attacks.
 Alarms handling & performance improvement
 Monitor power failures & system backups.
 Business Services for Network Operations
Centers (NOC’s)
 In the 21st century, rather than hire an in-house team to
monitor network performance, many companies outsource.
They rely on managed service providers to monitor and respond
to issues with their networks.
 These service providers may provide full life cycle support
including design, deployment, and monitoring. These service
providers still provide 24/7 network monitoring and local
response.
 If you choose a business service, look no other than
ExterNetworks – one destination for managed services with 17+
years of experience, with a history of happy clients and client list
growth.
 Conclusion
The duties of a Network Operations Center (NOC) remain the same regardless of its
location. Some centers may observe larger networks, and some may include satellites or
telecommunications equipment. Whether in-house or a business service, it provides a
key piece in business continuity and security that successful businesses should not
ignore.
Another money-saving item, their service plans, let you purchase only the services you
need. The service plans are flexible and are available at per device per month plans as
well.