SITE VISIT (ENGINEER) REPORT

nsc} Call Reference / Ticket Number

Date of Site Visit:

Site Address

Call / E-mail to nsc} Service Desk to advise time ON site:

Call / E-mail to nsc} Service Desk to advise time OFF site:
Name of Engineer(s):
FE Partner Company Name:
Status of Ticket – Please tick appropriate status.
Site Visit Complete ☐ Revisit Required ☐
If revisit required, complete Check List below the SVR.
Description of work requested:

Description of work carried out (first 2 hours) – (Analysis of Failure, Switch reconfiguration, testing)

Please give reasons if you were required onsite for longer than the initial 2 hours and the name of the service desk
person you advised before proceeding (Please give details against timeline, the more detail the better):

If hardware replacement carried out the following MUST be completed;

Old Item Part Code and Serial Number
New Item Part Code and Serial Number
Has engineer taken part away from site? Yes ☐ No ☐
Has engineer taken a photo of the serial number of the
faulty device that is to be returned to nsc}? Yes ☐ No ☐
Please send this photo with the SVR to nsc} Service Desk
If Part is left onsite, please mark it with the nsc} reference number and provide the following information:
Location within building:
Onsite contact name made aware of equipment
location: (Print Name)

SVR-Network – Template – nsc} v1.1 updated 2018-08-14

 SITE VISIT (ENGINEER) REPORT
Onsite contact number:
If Parts & Cable Box are taken away by Courier, please provide the following information:
Courier Company Name (e.g. DHL, UPS)
Name of Courier Driver
Signature of Courier Driver
Onsite contact signature:
(onsite contact is to sign this form to confirm that they
are satisfied with the work the engineer has completed)
E-mail address of Signatory:

Revisit Check List:

Ensure all details are recorded e.g., additional tooling, number of engineers, additional parts, site access issues:
Reason for Revisit :

Summary – please provide brief description :

Additional Tools or cabling required? If yes, please specify

New part required: If yes, please provide the Make and Model No.

Additional engineer required onsite or special skills required? If yes, please specify

Site access denied? If yes, please specify, e.g.: (special circumstances, clearance required, etc.)

SVR-Network – Template – nsc} v1.1 updated 2018-08-14