KONECR ANES SERVICE

TRUCONNECT
®

Remote Service
2 Konecranes TRUCONNECT Remote Service TRUCONNECT Remote Service Konecranes 3

A comprehensive view of equipment

maintenance needs and performance
Preventive maintenance is essential for
keeping your cranes in top operating condition.
TRUCONNECT Remote Monitoring along with
a Konecranes CARE Preventive/Predictive
Maintenance program provides valuable usage
and operating data that can be used along with
inspection and maintenance information for a
comprehensive view of equipment maintenance
needs and performance.

Incorporating predictive maintenance elements

including TRUCONNECT Remote Monitoring to a
CARE program can further optimize maintenance
activities, reduce unplanned downtime and improve
equipment safety, productivity and lifecycle value.

Predictive maintenance utilizes condition

monitoring, advanced inspections, and data
analytics to predict component or equipment
failure. Recommendations to repair or replace
components are driven by a combination of
preventive and predictive maintenance findings.

LIFECYCLE CARE Analyzing and identifying anomalies, patterns

Improving safety CONNECT

IN REAL TIME and trends in TRUCONNECT data helps us make
informed, component-specific predictions, and

and productivity
Inspectors and technicians input prioritize recommendations and actions.
inspection and maintenance findings
when on site. TRUCONNECT remote

in real time monitoring continuously gathers

condition, usage and operating data
and issues safety alerts.
Pred
s Mainte ictive
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We provide specialized
cti ntive & Rem ance GET INSIGHTS
maintenance services and spare e
p ve nce Monito ote Comprehensive usage data,
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& ns

parts for all types and makes of g maintenance information, asset details
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overhead industrial cranes and and service history are available in

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hoists. Our objective is to improve near real time on our customer portal, Anomalies are abnormal Patterns are recurring events The study of trends can help
Main trofit
Corre
& Re

the safety and productivity of our events that can show up as that might show up on a daily, uncover targets for safety and
quipment

yourKONECRANES.com. Actionable
Ne Spare Parts

Lifecycle Care
tenance

customers’ operations. faults and should be addressed weekly or monthly basis, or productivity improvement.
ctive

Improving safety and

insights can be drawn by observing
productivity in Real Time anomalies, patterns and trends for a promptly as they occur. A follow some other correlation. Data charts and graphs provide
s

Lifecycle Care is our single asset or entire fleet. good example is an overload. A pattern of excessive starts or visual cues of things that
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comprehensive and systematic Knowing precisely when an emergency stops can indicate are increasing or decreasing.
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approach to managing customer OPTIMIZE overload has occurred is the a need for inspections because Analyzing data behavior over
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assets; connecting data, s
ice n
ns rvic
u lt e s Sharing our broad knowledge first step in identifying its cause these actions can cause time supports investment
machines and people to deliver Serv zatio
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at i
on and experience, we provide and taking steps to prevent it components to wear faster. decisions and the development
a digitally-enabled customer Modern recommendations, and discuss how from happening again. of predictive maintenance.
experience in real time. each action can optimize operations
and maintenance.
4 Konecranes TRUCONNECT Remote Service

TRUCONNECT Remote Service

TRUCONNECT is a suite of remote service products and applications to support maintenance operations and drive improvements in safety
and productivity. It is an important building block in delivering Lifecycle Care in Real Time and the foundation for predictive maintenance.

WHAT IT DOES BENEFITS DATA AVAILABILITY RECOMMENDED FOR

TRUCONNECT Collects condition, usage and operating data
from control systems and sensors on an asset
Remote and provides alerts of certain anomalies.
Monitoring
Remote Monitoring data is used in maintenance
planning and in predicting possible component
or equipment failure.
• Supports predictive maintenance ­ Collected data varies depending on asset make and
• Maintenance actions can be planned based on estimated model but typically covers:
component condition i.e. estimated remaining life • Condition and expected service life of critical
• Provides knowledge of the remaining design working period components
(DWP) and remaining service life of selected components such as • Running time
hoist, brakes, structures and contactors • Lifted loads
• Provides asset usage and operating information that is used to • Motor starts
assess crane condition and safety • Work cycles
• Notifies you of brake service life, hoist overloads, emergency-stops • Emergency stops
and over-temperature occurrences through text or email alerts, • Additional TRUCONNECT options allow certain
allowing for prompt response assets to be equipped with hoisting brake and/or
inverter monitoring
Can be delivered with new Konecranes cranes such A single crane or an entire fleet.
as CXT hoists, CXT SMART, SMARTON, UNITON, new Ideal partner to a preventive
waste to energy cranes and select engineered cranes, maintenance program and a
to sites where mobile network coverage is available. requirement in order to effectively
implement predictive maintenance.
The remote service hardware can also be retrofitted
on some existing cranes including Konecranes
equipment, Demag hoists with SafeControl, and non-
Konecranes brand hoists.

TRUCONNECT Uses a condition monitoring device to collect
the status of brake air gap, mechanical and
Brake electrical faults from the electromagnetic disc
Monitoring brakes.
The service provides visibility into current brake
condition, estimates remaining service life and
indicates brake faults.
• ​Provides visibility to brake condition between normal inspection • Indirect measurement of brake air gap status and Delivered with new SMARTON, UNITON AND RTG Ideal for cranes in heavy use,
visits friction material wear cranes. especially if safety is a high
• Helps minimize the risk of load drop with the detection of brake • Alerts of electrical faults priority. Brake Monitoring
faults • Alerts of mechanical faults​ A retrofit is available for Konecranes CXT, SMARTON, information is used in predictive
• Helps you avoid unnecessary brake disassembly for inspection UNITON, RTG and selected engineered cranes, to sites maintenance and can also be used
• Enables predictive brake maintenance where mobile network coverage is available. for brake maintenance planning.
• Assists in further optimization of maintenance activities to
reduce unplanned downtime and to improve equipment safety, Can also be retrofitted on existing cranes, including
productivity and lifecycle value​ non-Konecranes brands, if the crane is equipped with
electromagnetic disc brakes.

TRUCONNECT Reveals both visible exterior defects as well as
internal defects that are not detectable with a
Wire Rope visual inspection.
Monitoring
Specialized and patented sensors continuously
monitor the wire rope while the crane is in
normal operation and alerts via text or email
occur when rope condition deteriorates below
set limits.
• Know the condition of your wire ropes in an instant and at any time • Condition of the wire rope Can be pre-installed on new ETO cranes with a wire Ideal for cranes in process critical
• Helps you discover defects that are not visible in periodic • Number of broken wires and risk indicated with rope diameter of 22-28 mm. use, especially if safety is a high
inspections traffic light indicators priority.
• Assists in reducing the risk of load drop and other safety risks • Detailed view of rope defects and location in the Wire Rope Monitoring is available as a retrofit for
related to wire ropes full rope length Konecranes SMARTON cranes.
• No shutdown needed to inspect rope condition
• Offers potential to optimize rope change intervals – plan ahead to
have the wire rope replaced during a planned shutdown
• Rope safety can be monitored remotely without interrupting crane
operations

TRUCONNECT 24/7 access to a global network of crane
experts and specialists, offering problem solving
Remote and troubleshooting to help reduce unplanned
Support downtime.
In controlled circumstances, two-way
communication with the machines and their
operators can be established in order to
expedite corrective action.
• Short lead time to begin troubleshooting helps minimize downtime • Konecranes Global Technical Support has remote Available on rubber-tired gantry cranes and select Ideally suited for extremely
• Troubleshooting for problems that require high-level technical access to crane diagnostic unit for fault history Programmable Logic Controlled (PLC) engineered remote locations. Compliments a
expertise and events industrial or standard cranes in selected regions. preventive maintenance program
• Quick response support for even extremely remote locations for critical ETO cranes.
• Support 24/7 from one easy point of contact, available by phone
• Helps identify the need for corrective on-site maintenance actions
and spare parts which may eliminate unnecessary site visit
6 Konecranes TRUCONNECT Remote Service TRUCONNECT Remote Service Konecranes 7

TRUCONNECT data
yourKONECRANES.com on yourKONECRANES
TRUCONNECT data is viewable Summary Condition Monitoring Alerts Operating Statistics
TRUCONNECT safety, production
on our customer portal –
and condition alerts are highlighted The Summary section shows the This section shows the current Safety-critical alerts and production- This section shows how different
yourKONECRANES.com. If
in the Overview section of main items that require attention in condition of components, any risks critical alerts are highlighted in this crane operating patterns affect
you have a maintenance
yourKONECRANES allowing you each category: related to safety and production, and section. Safety-critical alerts the safe operation and condition
agreement with us, your
to quickly see assets that need the estimated remaining service life indicate a safety risk to the crane of the crane and the service life
maintenance data and asset
attention. Condition: The shortest current based on usage history. Condition or its operation. Safety-critical of critical components. Operating
details are also available
service life of a component monitoring can also be used to risks can include emergency stops, patterns can significantly influence
on the portal, giving you a
TRUCONNECT alert data is check the component replacement overloading and brake faults. the service life and safety of
transparent view of events
summarized in the Business Alerts: The cumulative number frequency, which provides a clear Production-critical alerts indicate individual components. This section
and activities over any
Review section letting you see of alerts in the review period indication of upcoming maintenance production risks that result in crane also shows usage rate differences
selected time interval.
anomalies, patterns and trends over needs and how changes in the stoppage or production downtime. between different hoists and the
a specific time frame. Operating Statistics: The operator’s actions affect the service Production-critical risks can include subsequent differences in their
TRUCONNECT data is presented
current most significant problem life of components. This information motor overheating, inverter faults remaining service life. This section
in easy-to-read graphs with
Each connected asset has a that could affect the safe can be used for predictive and control system faults. The is designed to promote appropriate
thorough explanations including
TRUCONNECT page that includes operation or condition of the maintenance and to plan and Pareto analysis displays and ranks operation in order to achieve
common or likely causes, what
a summary of events, conditioning crane schedule preventive maintenance in the most important causes of alerts optimal results in terms of the
you should be concerned about
monitoring, alerts and operating order to improve safety and reduce related to the safety and usability of safety, service life and maintenance
and recommended actions.
statistics. unplanned downtime. the crane. costs of the crane investment.
 Konecranes is a world-leading group of Lifting Businesses™,
serving a broad range of customers, including manufacturing and
process industries, shipyards, ports and terminals. Konecranes
provides productivity enhancing lifting solutions as well as services
for lifting equipment of all makes. The Group has more than
16,000 employees at 600 locations in 50 countries. Konecranes
shares are listed on the Nasdaq Helsinki (symbol: KCR).

© 2020 Konecranes. All rights reserved. 'Konecranes', 'Lifting Businesses,' TRUCONNECT

and are either registered trademarks or trademarks of Konecranes.

This publication is for general informational purposes only. Konecranes reserves the right at any
time, without notice, to alter or discontinue the products and/or specifications referenced herein.
This publication creates no warranty on the part of Konecranes, express or implied, including but
not limited to any implied warranty or merchantability or fitness for a particular purpose.

Learn more
Visit konecranes.com to learn more
about TRUCONNECT Remote Service,
yourKONECRANES customer portal and
CARE Program.