TOURISM CONTINGENCY PLAN

Objective
Provides security to travelers through defined actions and procedures to be
carried out in the event of failure or harm by service cuts or natural or human
phenomena by providing a solution and keeping the continuity of the
operations.

Tourism contingency plan focuses on identifying and avoiding possible risks

before they occur. The personalized itineraries are based on the direct
knowledge of the places and safe activities.

The procedures are principally oriented to prevent actions aimed at avoiding

and/or reducing risk situations.

We must:

 Provide clear and honest crisis communication

 Stay informed about possible negative travel advice
 Use safety standards
Scenario Our Response Who to inform Observations

Call or provide 1. Office We know the

information from pharmacies and
Health issues the nearest 2. Health center health centers
pharmacy, doctor or drugstore near the
or medical center destinations in all
(depending on countries so that
need) our guests have
quick access to
them.
TOURISM - CONTINGENCY PLAN – IMPORTANT PHONE NUMBERS

COUNTRY DEPENDENCE NUMBER INTERNATIONAL

PHONE CODE

MEXICO Tourist 078 +52

information

Emergencies 911