Management Essentials Syllabus

Management Essentials provides participants with key tools and techniques to become more effective managers and get
things done. The course takes a process approach to managerial work and teaches managers how to artfully shape decision-
making, implementation, learning and improvement, and change processes within their organizations.

Modules Case Studies Takeaways Key Exercises

• Mount Everest - 1996 • Differentiate between the myths and • Small Group Process
realities of management Analysis
Module 1

A Process • Columbia’s Final Mission

• Leading Change at Fuerte • Adopt a process perspective towards • Peer Feedback Exercise
Perspective on managerial work
Construction
Management
• Leverage processes to your advantage

• The Bay of Pigs
• Trouble at Talk of
the Town Designs
Module 2
• Analyze the decision-making process • Small Group Deci-
and diagnose potential pitfalls sion-Making Simulation
• Identify the key drivers that enhance • 1-on-1 Decision-Making

Shaping the • The Cuban Missile Crisis your chance at making a good decision Simulation
Decision-Making • Utilize a range of different manage- • Peer Feedback Exercise
Process rial levers to improve individual and
group decision-making

• Healthcare.gov: • Detect and diagnose common causes • Giving Feedback

The Crash and the Fix of poor implementation of plans and Exercise
projects
• The 2010 Chilean • Giving and Receiving
Implementing
Module 3

Mining Rescue • Identify the stages of implementation Advice Exercise

for the Present and what you must do in each to get
• The U.S. Army’s • Delegation Exercise
and Learning for After-Action Reviews
the job done
the Future • Conduct your own
• Recognize the role that learning
Review
plays in organizational performance,
improvement, and innovation • Peer Feedback Exercise

• Scaling Up N12 Technologies
• Growing Pains at
Stroz Friedberg
Module 4
• Recognize the drivers of organiza- • Small Group Consulting
tional change Simulation
• Identify the common stages of most • Peer Feedback Exercise

Managing and successful change processes

• Paul Levy: Turning Around
Leading Change the Beth Israel Deaconess • Manage change in growing businesses
Medical Center (BIDMC)
• Lead change in large organizations

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