PROJECT

QUALITY

6. APPENDIX

To complement the theory on quality management, risk management and project

management, a number of practical examples on these subjects will be presented in
this last section.

6.1 QUALITY MANAGEMENT

6.1.1 ISO 9100

In relation to quality management through the implementation of a process based on

ISO 9100, here you will find several case studies.

Source: BSI

Links:

- Case Study ACO. https://www.bsigroup.com/Documents/iso-14001/case-

studies/BSI-ISO-14001-ISO-9001-BS-OHSAS-18001-case-study-ACO-UK-EN.pdf

- Case Study APS Group. https://www.bsigroup.com/Documents/iso-

14001/case-studies/BSI-ISO-14001-ISO-9001-case-study-APS-UK-EN.pdf

- Case Study Capability Scotland. https://www.bsigroup.com/Documents/iso-

14001/case-studies/BSI-ISO-14001-ISO-9001-case-study-APS-UK-EN.pdf

- Case Study DB Construction. https://www.bsigroup.com/Documents/iso-

9001/case-studies/BSI-ISO-9001-ISO-14001-case-study-DB-Construction-UK-
EN.pdf

- Case Study Agua Fabrics Ltd. https://www.bsigroup.com/Documents/iso-

9001/case-studies/BSI-ISO-9001-case-study-Agua-Fabrics-UK-EN.pdf

Page 103


PROJECT QUALITY

- Case Study Shades of Comfort Ltd. https://www.bsigroup.com/Documents/iso-
9001/case-studies/BSI-ISO-9001-ISO-14001-case-study-Shades-of-Comfort-UK-
EN.pdf

- Case Study Warnerbus Limited. https://www.bsigroup.com/Documents/iso-

9001/case-studies/BSI-ISO-9001-case-study-Warnerbus-UK-EN.pdf

6.1.2 EFQM Excellence Model

This example shows Ricoh’s Sustainability Optimisation Programme, which implements

the EFQM Excellence Model.

Source: EFQM

Link:
http://www.efqm.com/sites/default/files/ricoh_sustainability_optimisation_case_stud
y.pdf

6.1.3 Environmental management

Environmental management is linked to quality management. Below you will find

several case sutdies of the implementation of an environmental management system
(EMS).

Source: ASQ

Link: http://asq.org/learn-about-quality/environmental-management-system/case-
studies/

Page 104


PROJECT QUALITY

6.2 RISK MANAGEMENT

The link below gives access to several risk management case example articles.

Source: NC State University

Link: //erm.ncsu.edu/library/categories/category/risk-management-case-examples

6.3 PROJECT MANAGEMENT

6.3.1 ISO 21500

This example develops a case in which the ISO 21500 Standard is implemented.

Source: Project Management Institute

Enlace: https://www.pmi.org/learning/library/understanding-project-management-
consultants-first-experience-5840

Page 105