PROJECT

QUALITY

TABLE OF CONTENTS
0. FOREWORD 4
1. QUALITY AND QUALITY MANAGEMENT 5
1.1 QUALITY AND QUALITY MANAGEMENT 5
1.2 TOTAL QUALITY MANAGEMENT 11
1.2.1 TOTAL QUALITY BASIC PRINCIPLES 11
1.2.2 TOTAL QUALITY OBJECTIVES 17
1.2.3 TOTAL QUALITY AND CORPORATE CULTURE 20
1.3 ENVIRONMENTAL QUALITY 25
1.3.1 ENVIRONMENTAL MANAGEMENT SYSTEMS 25
2. QUALITY MANAGEMENT TOOLS 27
2.1 ISO 9001 27
2.1.1 ISO 9001 BASIC REQUIREMENTS 28
2.2 EFQM EXCELLENCE MODEL 30
2.2.1 EFQM CRITERIA 31
2.3 THE SEVEN BASIC TOOLS OF QUALITY 40
2.3.1 ISHIKAWA DIAGRAM 40
2.3.2 CHECK SHEET 42
2.3.3 CONTROL CHART 43
2.3.4 HISTOGRAM 45
2.3.5 PARETO CHART 45
2.3.6 SCATTER PLOT 46
2.3.7 STRATIFICATION 48
2.4 ISO 14001 48
2.4.1 IMPLEMENTATION OF AN ISO 14001 ENVIRONMENTAL MANAGEMENT
SYSTEM 49
2.5 ECO-MANAGEMENT AND AUDIT SCHEME (EMAS) 53
3. RISK AND RISK MANAGEMENT 55
3.1 RISK AND TYPES OF RISK 55
3.2 RISK MANAGEMENT 58

Page 2


PROJECT QUALITY

3.2.1 INTEGRATED RISK MANAGEMENT 59
3.2.2 RISK MANAGEMENT PROCESS 61
3.3 ISO 31000 66
4. PROJECT MANAGEMENT 69
4.1 PROJECTS AND THEIR MANAGEMENT 69
4.1.1 BASIC PRINCIPLES OF PROJECT MANAGEMENT 70
4.2 PROJECT PLANNING 73
4.2.1 PLANNING PROCESS 73
4.3 PROJECT LIFE CYCLE 76
5. PROJECT MANAGEMENT TOOLS 81
5.1 ISO 21500 81
5.1.1 ISO 21500 STRUCTURE 82
5.1.2 PROCESS DESCRIPTION BY SUBJECT GROUP 89
5.2 PMBOK 94
5.3 PRINCE2 98
5.4 AGILE 100
6. APPENDIX 103
6.1 QUALITY MANAGEMENT 103
6.1.1 ISO 9001 103
6.1.2 EFQM 104
6.1.3 ENVIRONMENTAL MANAGEMENT 104
6.2 RISK MANAGEMENT 105
6.3 PROJECT MANAGEMENT 105
6.3.1 ISO 21500 105
7. BIBLIOGRAPHY 106
7.1 BOOKS 106
7.2 WEB PAGES 106

Page 3