Aliza rajani

20201-27450
Principles of managemnet

Change Management Process with the organizational development perspective

Case study on how restaurants has changed their management process in Covid
19 to flourish their business and maximize their profits
Introduction:
The tale Covid infection, likewise alluded to as COVID-19, was first distinguished in
December 2019 in the city of Wuhan, which is in the Hubei territory of China.
Inside a brief timeframe, the COVID-19 plague spread all through the globe,
turning into a genuine pandemic that has seriously influenced pretty much every
nation. The continuous Covid pandemic has constrained government specialities
to give orders for the impermanent conclusion of a few organizations,
incorporating many feast in restaurants and cafes across Pakistan. However,
restaurants that prepare to adjust and refine their eatery model for the "new
normal" will be better situated to take deals back to pre crisis level. Many
employees have been jobless due to the closure of dine in for the purpose to
improve the profit of Aliza’s Café managers formed few strategies to reduce the
negative effects of corona virus which will be discussed below.
Back ground:
As many students who were working part timely as waiters in restaurants to
afford their university’s fees due to the pandemic they got jobless as government
made the policies regarding closure of these hotels and restaurants for the safety
of citizens but this safety caused many families to sleep without having food
nobody had any other option to earn even restaurants management of Aliza’s
café has to reduce their employees to let the restaurant save from debts and loss.
By mid-Friday (March 20), we were informed about the new standard working
systems (SOPs) and inside 60 minutes, we were approached to stop activities for
an uncertain timeframe. Restaurants and food administration laborers are
faltering from the aftermath of the Covid pandemic, which has constrained the
conclusion of eat in administrations at a huge number of cafés, bread kitchens
and other public hotspots the nation over. Aside from taking into account the
food yearnings of individuals, the food business utilizes a huge number of
individuals in different jobs.
As the Sindh government reported the conclusion of eateries and bistros, various
workers were left crushed with a significant number of them being strongly
approached to leave while some were terminated. A couple of laborers got just a
large portion of their compensation for the entire month and some were not paid
any compensation whatsoever.
Alternatives:
In order to save people from unemployment at the same time to improve the
business following alternatives can be taken
1) Reduce the working hours in dine in, all the employees should take covid
test after every 3 weeks. Make it required for your workers to wash their
hands no less than at regular intervals, in any event, during occupied
movements. Clean and sterilize both the front and back of the restaurant
including kitchen hardware, tabletops, seats, entryway handles and
restroom surfaces, ideally with Environmental Protection Agency (EPA)
endorsed disinfectants
2) Young employees should be substituted with people older than them
because recent research and analysis shows that nowadays people ranging
from 16-30 years are at high risk of catching corona virus
3) Sops should be strictly followed and instead of letting people sit together
indoors they must be asked to have dinner in open air at terrace
Just this way Aliza's bistro can maintain it's business by encouraging
costumers, following government strategies and safe individuals' life
additionally shield them from joblessness. But these alternatives are
impossible to be taken at this time as the second layer of Covid is much more
deadly and it is nearly impossible to open cafes and restaurants so the only
option left is
Solution:
Aliza Rajani is the owner of a well-known restaurant with a high brand image
in the restaurant business she always do the best for her employees and due to
this pandemic government has announced that dine should be close in all the
restaurants and due to that her employees of dine in are now useless as dine in
service of the restaurant is closed the restaurant is now giving delivery and
take away facilities only to their customers so now Aliza Rajani who is the
owner of this restaurant is thinking to bring a drastic change in management by
taking the opportunity for her business that she can start the production of
mask and can start working on that with the dine in employees so that they do
not lose jobs and also she will take the opportunity and enjoy the profits of that
newly start business she has one more thing in her mind that she can use dining
staff in deliveries and take always so that they can entertain more customers.
Moreover these dine in staff can provide customer care service this way we can
take a lot of orders also new staff can be employed to run business on social
media and food panda this way unemployment can be rectified and profit will
be maximized. Cafés should go to online conveyance and curbside pick-ups
using those dine in waiters and staff
Recommendation:
These changes in management process will help in organizational development
and the solution proposed will support in the flourishing of Aliza’s café only if
solution is followed properly with the guidelines of sops and government
policies. This case study tells the effects of the COVID-19 pandemic, just as
procedures for managing those effects we can overcome the crisis by taking
strong steps on the solution proposed
References:
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