La Consolacion College Tanauan

MALDIA, DANICA NOERI H.

BSBA4-MM

1. Discuss the Historical Evolution of Operations Management.

The historical evolution of operations management has begun

during the late 17th century in England and later spread to the remainder
of Europe and to the US during the 19th century and has its own
association with the age old industrial revolution. During that time, goods
were manufactured in small quantities in small shops or even in factories
by their local tradesman. Then later on in the 18 th century there are many
scientific inventions that exist and change the production or operations by
using machines. From 17th century to the early years of the 18 th century
there are some series of events that took place in England which lead to
the Industrial Revolution. Most of this eight inventions have to do with
spinning of yarn and weaving of cloth and it was the principal export of
England and they were considering to expand their colonial empire and its
commercial trade due to its short supply. The impact of the Industrial
Revolution itself was first felt in England, other European countries and to
the United States. It was advanced also to the development of the
gasoline engine and to the electricity in1800s. also, it was emerged along
with new factories and the system of production has been replaced by
large scale factory system and as days went by production capacities
were expanded, demand for capital grew and labor became highly
dependent on jobs and urbanized.

2. Identify the current trends in Operations Management.

a. A Focus on the Employee Experience

The employee experience is at the foundation of numerous

latest trends in operations management. Staff members who feel content,
regarded and put resources into their work for the most part line up with
their organization's culture and will generally motivated and productive
employees. Talented or skilled operations managers may boost efficiency
by helping enhance the employee experience.
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Attracting and retaining top talent challenging given the rising gig
economy – is usually a function of employee experience too. Focusing on
improving the employee experience can help operations managers benefit
their organization’s bottom line.

b. Flexible, Blended Workplace Environments

Trends in office designs and remote versus office-based work all

have benefits. Open workplaces can help efficiency and employee
confidence through promoting cooperation, a cooperative environment
and positive organization culture. However, a few workers can concentrate
better and be more useful in confidential spaces with less interruption.
Higher efficiency is many times the outcome for remote staff, with the
organization profiting from lower office-space above, as well. Remote work
may likewise make the way for an broad talent pool of experts who may
not focus on office-bound positions. Yet, on the off chance that not made
due, joint effort can experience the ill effects of the decentralized work
environment.

Operations and human resources management are increasingly

moving toward the “blended” workplace, incorporating beneficial aspects
of all these trends. In this flexible form of office and operations design,
employees have options for open, collaborative environments, private
office space and the opportunity to work remotely when appropriate and
beneficial.

c. Mobile Communications and Collaboration

As collaboration propels innovation, efficiency and the improvement

of a positive organization culture, advancing powerful cooperation or
teamwork is a fundamental for the operations management initiatives and
processes. Effective internal communications underpin productive
collaboration. Remote and office-based employees need to message,
video conference, cooperate and team up on projects and shared records
as often as possible. It follows that incorporating versatile, instant internal
communications systems constitutes an increasingly important aspect of
operations management. These frameworks or systems that can make a
similarity to the conventional cooperative office inside the cutting edge
mixed working environment.
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d. Scaling Production According to Demand

Operations management must be extremely responsive to demand.

This engagement involves scaling production to meet inventory needs of
forecasted demand. The central imperative of operations management is
to have the appropriate inventory to meet demand while not overproducing
and squandering or wasting resources. It includes myriad factors of
interdepartmental operations and joint efforts or collaborations, from
consumers information analyzation and market determining to product
improvement or development, logistics and supply chain management.
Operations management is the thread that associates these subsets for
properly scaled production as indicated by shifting market demand.

e. Building the Customer Relationship

Building strong customer relationships and fostering brand loyalty is

an indispensable part of developing long-range, sustained business
growth and profit. Customer feedback and analytic logically inform
demand forecasting, marketing strategy, user interface design and product
development, thus driving operations across all departments. Modern
operations management works to ensure and oversee this
interdepartmental, integrated flow of customer information and responsive
strategy.

As operations management is a through-line between multiple

departments, the above trends could be generalized to many aspects of
overall business administration. Business management professionals with
an education in operations management can play an important role in
improving productivity and profit.
 La Consolacion College Tanauan
*DURING THIS TIME OF PANDEMIC OPERATIONS MANAGEMENT HAVE
BEEN CHANGE

Nowadays businesses are prepared for this kind of challenges, they take
new strategies and response to the global pandemic

i. Health and Safety Emphasis

Safety and health will be a top priority for all operations managers
for the upcoming months and years. Understand new regulations around
safety and compliance, and implement swift changes to internal processes
and procedures to remain compliant.

ii. Manual Processes Digitization

COVID-19 has accelerated the use of technologies, and it might

cause a decrease in productivity at first. On the good side, when your
team gets the hang of it, technology will reduce repetitive tasks, reduce
costs, and scale capabilities in ways that humans could not.

iii. Company-wide communication streamlining

Utilizing professional mobile communication tools for your

organization is vital during this time, especially as new information is being
exchanged on a daily basis. And, if your communications are not mobile,
you may be leaving your frontline workers out of the loop.

iv. Rapid responsiveness to demand

COVID-19 has caused rapid shifts in consumer behavior.

Maintaining a healthy balance between inventory and meeting market
demands is a crucial skill for operations managers will have to quickly
master.

v. Speedy Issue Resolution

As the outbreak has prompted new regulations and caused shifts

in consumer behavior, both your management and field team need to be
very quick on your toes. Digitize your internal audit process to implement
changes or resolve issues quickly and accurately when needed.
 La Consolacion College Tanauan
3. Visit a restaurant and answer these questions:

a. In what ways  quality, or lack of quality, visible?

I analyzed a sandwich restaurant called "The Sandwich Guy". This small

sandwich restaurant offers different types of sandwiches and can
customize sandwich for people on the go. When you think of this sandwich
restaurant it is fresh, healthy, abundant and delicious are words that often
come to mind. "The Sandwich Guy" works hard to leave up to this
reputation. The quality of food is visible to everyone, because the food is
made right before your eyes. There are no back kitchens and mysterious
ingredients. Everything is made while you wait. Moreover, customers are
encouraged to participate in meal making, by watching they way
employees prepare their food, and choosing the ingredients that they
would like to add to their meals. "The Sandwich Guy" employees pride
themselves with being known as the place with its affordability of having a
yummy and healthy sandwich meal. This sandwich restaurant is always
busy, with both new and old loyal customers. "The Sandwich Guy" is so
sure that you will love their food, and its quality, customer service, its
ambiance are absolutely great and fantastic.

b. How important is  employee scheduling ?

It is important to keep a employee schedule, to make employees

satisfaction. At the point when the employees are satisfied, they are bound
to be productive with every one of their tasks and work better with
customers. With great employee scheduling, worker fulfillment will
increment, hence definitely it will reduce the turnover, and subsequently
lessening expenses of training. and also it can help them with their
incentives. In short by doing this it will be the success of the business and
also both of the business and the employees will be benefit from it
(benefits: A Decrease in Employee Turnover, Simple Time-Tracking/
Payroll, Ensures Productivity, Trouble-Free Operation)