Bianca Jane C.

Kinatadkan
3BSAIS-2

Assignment#1 Questions

1.1. What activities are involved in the operations function? How does an
operation interact with other functional areas?

Activities involved in operations management includes organizing work,

selecting processes, arranging layouts, locating facilities, designing jobs,
measuring performance, scheduling work, managing inventory, and planning
production, and control of activities that transform inputs into finished goods and
services. These operations are connected with functional areas which composed of
four: Finance, Marketing, Suppliers and Human Resources.

1.2. What constitutes “operations” at (a) a bank, (b) a retail store, (c) a
hospital, (d) a cable TV company?

a. Operations at a bank consist of providing loans, collecting savings, and

providing safety deposit boxes

b. Operations at a retail store consist of selling the product in return for

money, designing the floor layout to encourage purchases, and stocking
shelves from inventory or new shipments.

c. Operations at a hospital consist of giving care to patients or doing research

on new drugs or treatments. This includes nurses taking basic blood
pressure and temperature to surgeons performing open heart surgery on
patients.

d. Operations at a TV company include providing content for the customer to

view, and selling advertisements to show to customers

1.3. Briefly describe how an operation has evolved from the Industrial
Revolution to the Digital Revolution.

The Industrial Revolution transformed the economies that had been based on
agriculture and handicrafts into economies based on large-scale industry,
mechanized manufacturing, and the factory system. New machines, new power
sources, and new ways of organizing work made existing industries more
productive and efficient meaning to say systems by how the world produced its
goods. This machine replaces the human power/manpower. The changes have
developed the system where operation industries were able to be controlled by
automated systems/technological advancement. They trained themselves and they
became more and more expert in handling the production to achieve greater
productivity and contribute a better economy of their country. As time goes by, the
Bianca Jane C. Kinatadkan
3BSAIS-2
evolvement of technology become part of human needs because nowadays from
the moment we woke up until we slept technologies are there to make life easiest.
Online systems allows us to connect globally, we can purchase goods online, pay
bills, & a lot which a greater advantage to us on how it is operates. Most industries
adopt these technological advancements because they hire less people which they
can save expenses/costs in their companies/businesses.

1.4. What is productivity? How is it measured?

Productivity is being measured by comparing the amount of goods and

services produced with the inputs which were used in production. Labor
productivity is the ratio of the output of goods and services to the labor hours
devoted to the production of that output.

1.5. What is the balanced scorecard? How does it relate to operations?

The balanced scorecard (BSC) is a framework that restates an organization’s

strategy into clear and objective performance measures focused on customers,
internal business processes, employees, and shareholders. It relates to operation
because on learning and growth perspective it is how you train your employees to
perform their job efficiently, avoid waste in performance of their job, internal
business perspective how business will meet the needs of customers and to satisfy
them & in customer value perspective it shows how you treated the customers
which will result if they are happy or repeat customers and lastly it impacts the
financial perspective which the business results to high profits and reputed.