TEAM MEETING (RESEARCH,

PROJECT WORK
AND ROLE-PLAY)

Scenario – CoffeeVille
BSBLDR402

ANGIE URQUINA
20157
 CoffeeVille

MEETING PURPOSE CONDUCTED

Status update meetings is one of Commonly found group
the most common meeting types. activities in these kinds of
This category includes regular meetings are problem
Status Update Meetings team and project meetings, solving, decision making,
where the primary goal is to align prioritization, and task
the team via updates on progress, assignment.
challenges, and next steps.
The primary goal of these Presentations, information
meeting is for the speakers to sharing meetings panel
share information with the debates, keynotes, and
attendees. This could be lectures are all examples of
information about things like information sharing
Information Sharing upcoming changes, new products meetings.
Meetings and techniques, or in depth
knowledge of a domain. Visual
communication tools, like slides
and videos, are powerful tools for
making the shared information
more memorable.
The vast majority of business A decision making process
decisions are made by groups in can include group processes
meetings. While small decision like information gathering
Decision Making Meetings are made in all kinds of meetings, and sharing, brainstorming
the more important decisions solutions, evaluating options,
often get their own dedicated ranking preferences, and
meetings. voting.

The plan for CoffeeVille Melbourne stores starts with an analysis about the elements that
contributed to the issue of shortage staffs which is mostly at the opening hours of the
store when customers are willing to buy products, that is why is important that human
resources management recruits new staff members who are available in the early
morning. Meanwhile is important to discuss with the current staff members about
working the morning shifts.
 PEST ANALYSE-CoffeeVille
POLITICAL • Current legislation
• Work health and safety legislation
• Equal opportunity legislation
ECONOMICAL • Inflation and deflation.
• The market demand for high quality of
coffee and service
• Winters effect to company staff schedule.
• Exchange rates.
SOCIAL • The effect of coffee in our bodies.
• Staff Demographic
• Ethical issues
TECHNOLOGICAL • Equipment
• Barrier to entry to new technology
• Effects of the equipment in the quality of
the coffee.
Relevant legislation,  The Competition and Consumer Act 2010
standard with the scenario CoffeeVille  Occupational Health and Safety Act 2004
(Vic)
 Occupational Health and Safety
Regulations 2017 (Vic)

Meeting Agenda

Company Name: CoffeeVille

Location: Melbourne store
Date: 10 June 2020
Time: 9:00 am
Title of Meeting: Shortage staff and morale
Meeting
chair/Meeting Store manager
Lead::
Attendees: All staff members
Start End Duration Topic/Activities Presenter
9:00am 9:30am 30 min Introduction of the meeting Manager
9:30am 10:00am 30 min Filling shift Manager
10:00am 10:30am 30 min Quality recruitment Manager
10:30am 11:00am 30 min Health and safety risks Manager
11:00am 11:30am 30 min Staff morale Manager

Attendees: Kathleen Morales (Cashier) Liliana Velasco (Barista)

Santiago Falla (Cashier) Andrés Rodriguez (Waiter)
 Camilo Sanabria (Barista) Johan Peñuela (Waiter)
NOTICE OF MEETING

Title of Meeting: Shortage staff and morale

Meeting held on: Melbourne store
Meeting conducted by: Store Manager
Attendees: Staff members
 Angie Urquina – General Manager
 Sergio Quinche – Finance Director
HSR in attendance: Yes / No

Meeting process:
• Filling shift: Staff for the morning schedule is the most difficult to find during
winter, it is important to allow everyone having their morning shift avoiding any
issue that may occur between staff members which will also promote equal
opportunities in workplace until sufficient staff are available to work in the
morning from new recruitment in following topic.
• Quality recruitment: To solve this issue is important to recruit specific for the
morning shifts high experienced staff who will know their duties and can response
well on their assigned job, for the requirements is important to highlight that
aspirants are preferred to live near the CoffeeVille Melbourne store or have their
own car to prevent any transportation issues.
• Health and safety risks: Time will be allocated to train staff members by coaching
session on one-to-one basis to avoid complications with the different rosters of
each member, these to increase the health and safety risk in the workplace.
• Staff morale: This problem caused from issues previously mentioned, so staff
members will have outside activities in paid hours to help them knowing each
other and feel more involved with their work partners.

Note taker: Liliana Velasco

Date: 10 June 2020

Attendees Signature:
Kathleen Morales (Cashier)……………. Kathleen M
Liliana Velasco (Barista)…………………..Liliana V
Santiago Falla (Cashier)……………………Santiago F
Andrés Rodríguez (Waiter)………………Andrés R
Camilo Sanabria (Barista)………………..Camilo S
Johan Peñuela (Waiter)……………………Johan P
Minutes of Meeting

Title of Meeting: Shortage staff and morale

Meeting held on: Melbourne store

Meeting conducted by: Store Manager

Attendees: Kathleen Morales (Cashier)

Liliana Velasco (Barista)
Santiago Falla (Cashier)
Andrés Rodríguez (Waiter)
Camilo Sanabria (Barista)
Johan Peñuela (Waiter)

Issues to be covered Action to take Responsibility

Filling shift
Quality recruitment
Health and safety risks
Staff morale
Training program for WHS
Reorganize schedule Store Manager
Hire experienced staff HR (Departments)
Train staff members Store Manager
Staff activities HR (Departments)
Prepare and arrange HR (Departments)
training for employees

Approval of Minutes by: Angie Urquina Position: Store Manager

Signature: Angie Urquina Date: 10 June 2020

 Observation Checklist 1

Meeting Title: Shortage staff and morale

Meeting Summary:
The meeting had 4 topics: Filling shift, Quality recruitment, Health and safety risks, and Staff morale
and how the staff shortage affects the company.

Action Items for follow-up and to take to presentation to management:

The overall performances of staff will be monitored, discussed and explained to the staff among the
company policies. The new policy is every staff member has to work in the morning shift for a
specific period.

Description of work team member’s contribution to meeting:

The meeting went good. Other team member bring their own record about company performance
to discuss and finding for solution in the meeting. This will help improve our staff performance.

Did the team member:

Adhere to organisation’s social, ethical and business standards?  .
Adjust their interpersonal style to match the social and cultural environment? 
Forge effective relationships to achieve the meeting objectives collaboratively? 
Develop trust and confidence, as a leader? 
Respond to unexpected demands or conflict constructively? 
Give support to colleagues, leading and encouraging them to follow examples set in 
procedures?
Team member name: Signature: Date:
Camilo Sanabria Camilo S 10 June 2020
Observer name: Signature: Date:
Angie Urquina Angie U 10 June 2020
 Observation Checklist 2

Meeting Title: Shortage staff and morale

Meeting Summary:
The meeting started with the recruitment policy and workplace safety and finished with staff morale.

Action Items for follow-up and to take to presentation to management:

The main action is to create roster for all staff members to have the most suitable for them with the
requirement that everyone needs to have two morning shift which leads into the recruitment of new
workers.

Description of work team member’s contribution to meeting:

Every staff member was comfortable expressing their ideas during the meeting.

Did the team member:

Adhere to organisation’s social, ethical and business standards?  .
Adjust their interpersonal style to match the social and cultural environment? 
Forge effective relationships to achieve the meeting objectives collaboratively? 
Develop trust and confidence, as a leader? 
Respond to unexpected demands or conflict constructively? 
Give support to colleagues, leading and encouraging them to follow examples set in 
procedures?
Team member name: Signature: Date:
Santiago Falla Santiago F 10 June 2020
Observer name: Signature: Date:
Angie Urquina Angie U 10 June 2020