Stages of Assessment

Pre Assessment Center

During assessment center

Post assessment center

Activities
To hold periodic performance reviews with all support functions & bu
To optimize resource consumption to be able to achieve results and e
To direct the team in sharing the common vision and set their goals inl
To be the motivator & director for the success of respective role holde
To conduct skip level reviews with indirect members from team on the
To be able to represent the positive aspects and developmental needs
To be the coach, mentor, guide for teams
To celebrate successes and hold people accountable for performance a
To be responsible for the TOP/ Bottom Line of both the stores
To work with high level information and data to support the successfu
To lead a team of 2 store managers and 2 assistant store managers fo
To be able to communcate effectively with team and members
To conduct periodic audits for process and system checks and contr
To make key strategic decisions effectively and in consensus with his
To be able to give a clear performance levels and expected outcome
To maintan high levels of connect with members of members
To be able to delegate and train team members and their treams too
To be able to make a business strategy and plan of action

Competency
Management skills
Communication
Leadership skills
Step
Identify one role for running the assessment centre

Construct a detailed JD
CIT

Competency 1
Competency 2
Competency 3
BARS (Behaviourally anchored rating scale)

Activities (retail context situations)

(Use hypothetical/ real work life examples) (Refer

Compare filled evaluation sheets of each particip

Individual Development Plan

Developing Smart Goals for the participants

Behaviour
Evualation
Optimize utilization
Visionery
Soft skills
Managing people
Directing
Abality to lead and manage team
Motivate
Efficiently manage number crunching
MIS Analysis
Cordination
Communication skills & Team handling skills
Eye for details/ Check mechanism
Taking other view point
Directing
Interpersonal skills
Getting thing done
Thinking abality & planning skills

Defination
To be able to manage retail store operations from entry
To be able to communicate effectively across all level
To be able to drive vision and goal focused sales and
Action Competency
ResponsibiDeadline
Retail Operations Manager (Managing 2 large format retail outlets 1 NA Done NA
Vashi, 1 Thane)
Enlist detailed responsibilities to be performed by the job holder NA Akshay 19th
List Activity & Behaviour in a tabular form and 3rd column for the NA Akshay 19th
competency associated with them
Identify from the JD critical behaviours competencies that you will use NA Akshay 19th
for assessment of the role holder through the assessment centre

Communication skill (common for both groups) NA NA NA

Behavioural competency to be identified by the team NA Team discu19th
Behavioural competency to be identified by the team NA Team discu19th
Rate competencies on a scale of 5 by the evaluator (Outstanding = 5, NA Team discu19th
Excellent = 4, Good = 3, Average = 2, Poor = 1)
# define the behaviour that will qualify to be rated from the scale for
eg (speaks correct always, speaks correct most times, speaks correct
at times, speaks correct rarely, speaks correct never)

Welcome & Explaining the context (5 min) NA Akshay 20th

Group Discussion (15-20 mins) Follow the Format Evaluate le Sneha & Am 21st
In-tray exercise (15-20 mins) Follow the Format Evaluate TimSneha & Am 21st
Presentation (15-20 mins) Follow the Format Evaluate PrJanice 21st
Behavioural Event Interviewing (25 mins) Follow the Format Evaluate SitSaili & San 21st
Next class (15-20 mins) Format Team discuPost AC
To be drafted 1 for each participant which total up scores of variour Format Team discuPost AC
activities
Use the goal setting format Format Team discuPost AC

Competency
Management skills 3
Management skills 3
Management skills 3
People management 3
People management 3
People management 3
Leadership skills 2
Leadership skills 2
Analytics, Quantative abality 2
Analytics, Quantative abality 2
Checklist, Followup, Organising 1
Communication 1
Controlling 1
Empahty 1
Goal oriented 1
Interpersonal skills, Transperency 1
Managerial skills 1
Planning, Strategic 1

5 4 3 2
Displays highest level of customer satisfaction & team cordination Displays AllDisplays soDisplays mo
Outstanding communcation skills Excellent Good Average
Displays leadership allways Displays leaDisplays le Displays le
Status
NA

Done

Post AC
Post AC

Post AC

1
Displays poor customer satisfaction & team cordination
Poor
Does not Displays leadership