SCHOOL OF MECHANICAL ENGINEERING (SMEC)

B. TECH (MECHANICAL, COMPUTER SCIENCE & IT)

FALL SEMESTER 2020-21

Course Code : MEE1015 Course Name : TQM & Reliability

Course Faculty : Dr. Dega Nagaraju Slot/Batch : F1+TF1
Class Number : VL2020210100948 Max Marks : 10

DIGITAL ASSIGNMENT-I QUESTIONS

Answer the following questions:

1) Explain the various quality costs with suitable examples.

2) List the principles of Total Quality Management (TQM) and explain them in
brief.

3) Briefly enumerate the contributions of Dr. Edward Deming, Dr. Joseph Juran
and Philip Crosby towards development of total quality management.

4) Explain in detail three major areas of customer satisfaction using Kano

model?

5) According to Kano model, state and explain the customer satisfaction

requirements for service industries like (a) Bank, (b) Telephone company,
(c) Hospital and (d) Hotel.

6) State and explain the 5S philosophy in detail.

7) What do you know about FMEA? Briefly discuss about the types of FMEA
with suitable examples?

8) Illustrate the meaning of TPM? Briefly discuss various steps to be followed

to start TPM.

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