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  • Jackie Maria: Date User Name

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    taseer
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    The document contains a log of IT support requests from various users on different dates. Each entry includes the date, user, problem reported, solution provided, call status, and engineer name. Issues included setting up email, printers, file sharing accounts, laptop performance problems, charger issues, and Microsoft office errors. The engineer Dharmesh addressed all requests, providing solutions such as configuration, software installation, cleaning files, and referring hardware for repair. All calls are marked as complete.

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    Original Title

    IT Diagnostic Report

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    The document contains a log of IT support requests from various users on different dates. Each entry includes the date, user, problem reported, solution provided, call status, and engineer name. Issues included setting up email, printers, file sharing accounts, laptop performance problems, charger issues, and Microsoft office errors. The engineer Dharmesh addressed all requests, providing solutions such as configuration, software installation, cleaning files, and referring hardware for repair. All calls are marked as complete.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    21 views4 pages

    Jackie Maria: Date User Name

    Uploaded by

    taseer
    The document contains a log of IT support requests from various users on different dates. Each entry includes the date, user, problem reported, solution provided, call status, and engineer name. Issues included setting up email, printers, file sharing accounts, laptop performance problems, charger issues, and Microsoft office errors. The engineer Dharmesh addressed all requests, providing solutions such as configuration, software installation, cleaning files, and referring hardware for repair. All calls are marked as complete.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    Date User Name

    11/1/2020 Maria 
    11/1/2020 Jackie

    11/8/2020 Nina 
    11/8/2020 Sharmane
    11/8/2020 Email ID block
    11/8/2020 Romilyn’s laptop
    11/8/2020 Macbook issue
    11/8/2020 Charger issue

    11/15/2020 Jackie
    11/15/2020 Kanchan
    11/15/2020 Aibek 
    11/15/2020 Sharmane 
    11/15/2020 Nashmi
    11/15/2020 Lenovo Laptop

    11/19/2020 Nashmi

    11/21/2020 Nina Arevalo


    Problem Reported 
    Need to setup Mail ID, printer, Google drive user Account password
    Need to setup Mail ID, printer, Google drive user Account password

    Need to setup Mail ID, printer, Google drive user Account password
    Need to setup Mail ID, printer, Google drive user Account password
    Need to block Yahoo Mail ID on both the Official Email ID admin Exchange
    Laptop is working slow and application hang
    Apple Mac book not starting up
    HP Laptop charger need to check

    Laptop Hang and Ms Office not working


    Need to setup printer
    Need to setup Printer & Scanner configuration
    Need to setup printer
    Need to setup Scanner configuration
    Need to delete old user data and User Profiles from the Laptop

    Mails not sending

    Microsoft office not working


    Solution
    Configured user Account password, Mail ID Setup , Printer, Google drive
    Configured user Account password, Mail ID Setup , Printer, Google drive

    Configured user Account password, Mail ID Setup , Printer, Google drive


    Configured user Account password, Mail ID Setup , Printer, Google drive
    Yahoo mail ID blocked on both the Official EMail ID Exchange Admin
    Disc cleanup and deleted internet temp files cookies
    Checked an Apple Mac book display not visible OS not booting need to send Apple service centre
    Checked HP Laptop charger is not charging laptop changer is Faulty

    Updated windows Microsoft OS and MS Office


    Configured color printer
    Configured color printer and Scanner
    Configured color printer
    Installed Scanner software and configured
    Deleted Old Users Profiles and data cleaned temps files and internet cookies

    checked the mail id issue reported User sending mail but receiver received mails in Spam folder

    Updated Ms office
    Call Status Engineer Name
    Complete Dharmesh
    Complete Dharmesh

    Complete Dharmesh
    Complete Dharmesh
    Complete Dharmesh
    Complete Dharmesh
    Complete Dharmesh
    Complete Dharmesh

    Complete Dharmesh
    Complete Dharmesh
    Complete Dharmesh
    Complete Dharmesh
    Complete Dharmesh
    Complete Dharmesh

    Complete Dharmesh

    Complete Dharmesh

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