Contrôles Finaux de la Session Normale

Année Universitaire: 2020-2021

Date : 25/02/2021
Filière Ingénieur Option : GBM Semestre 3

Module: Langues & Communication Elément de Module: Professional English Durée de l’Epreuve: 90 mn
Professeur Responsable : Toufik EL AJRAOUI Documents et Matériels Autorisés : Aucun

Name: ……………………………………………….

SECTION ONE: COVER LETTER WRITING (10 pts)

Baldrick College
Swinton
SW4 8BT
Natalie.laurent@bc.ac.uk
1 December 2019
Hillier and Thompson
45 Strand
London WC2 8LK

Dear Ms Ainsley,

1 I am writing to apply for the position of junior consultant at Hillier and Thompson advertised in The Independent. Having read
the job description, I believe that my excellent academic record, professional experience and interpersonal skills make me a strong
candidate for the position.

2 As a postgraduate student studying International Relations at Warsaw University, I am currently completing my MA

dissertation. Prior to this I spent nine months gaining practical experience in European Public Affairs, during a paid traineeship at
CLAN Public Affairs in Brussels. My primary role at CLAN was to monitor developments in the energy sector at the European
Commission, and to prioritise and communicate this information in a clear and concise manner, in line with individual client
needs. Whilst in Brussels I used my strong interpersonal skills to establish a wide network of contacts. This network, combined
with my research and analytical skills, enabled me to identify the information our clients required rapidly and effectively. My
efficiency in this role, as well as my ability to communicate clearly with clients and colleagues, lead to my promotion to team
leader after only three months.

3 As you will see from my CV, I obtained a competitive scholarship to complete my first degree at North-eastern Illinois
University, Chicago. My experiences of studying in America and working in Belgium have taught me how to live and work in
diverse and challenging environments. This has helped me to work more effectively, both independently and as part of a team.

4 I am now looking for a position in which I can use and continue developing my professional skills. I am confident I could bring
a great deal to the junior consultant position at Hillier and Thompson. Your advertisement states that the position will require
close collaboration with the Central European Office in Milan, which will involve frequent trips to Italy. Having spent many
previous holidays in Italy, I know the country and culture well. I have managed to acquire good conversational Italian and am
currently taking evening classes to improve my language proficiency in this area. I also have fluent French following my work
experience in Brussels.

5 Should you have any queries regarding my application, or require any further information, please do not hesitate to contact me. I
would like to thank you in advance for your time and consideration.
I look forward to hearing from you.

Yours sincerely,
Ms Natalie Laurent

1
TASK ONE: Read Natalie’s cover letter and write the paragraph number where she: (2.5 pts)

1- explains her interest in the position ……

2- creates a positive final impression ……
3- demonstrates her skills and experience relevant for the position ……
4- introduces herself and explains her reasons for writing ……
5- mentions other relevant skills and assets to impress the employer ……

TASK TWO: Match the items (1 – 8) to the parts of Natalie’s cover letter (A – H): (2 pts)

1- She gives her contact information and current date. ……

2- She ends her letter and types her name under her signature. ……
3- She says why she is writing and mentions where she saw the job advertisement. ……
4- Her sign-off is friendly, polite and to the point. ……
5- She points out her aptitude for the sorts of skills the company is seeking. ……
6- She includes the name, title and full address of recipient. ……
7- She shows that she is acquiring additional useful skills. ……
8- She supports her claims with evidence, focusing on results and achievements. ……

TASK THREE:

Read the following job advertisement and write a three-paragraph cover letter (opening, main body, and
closing) to Dräger Morocco. Follow the template below. (5.5 pts)

Dräger is a leading international company in the fields of medical and safety technology. Whether in clinical applications, in
industry, mining or emergency services: Dräger products protect, support and save lives. That's what our more than 14,000
employees have been striving for - every day for more than 130 years. Dräger - Technology for Life ®
The Job Responsibilities as a Medical Field Service Engineer
You will provide direct technical field service support for medical equipment at the customer site including installation,
maintenance, repair and technical support.
Purpose of Function
The Field Service Engineer ensures service assistance and operational requirements as directed (geographically, by product line,
by task, etc.) for customer satisfaction and achievement of department / company goals & targets. The Field Service Engineer
supports to improve regional service performance effectiveness. This role will cover the devices manufactured by Dräger
Medical.
Tasks & Responsibilities
• Perform scheduled maintenance visits and corrective repairs on medical devices.
• Perform installation and commissioning activities on medical devices.
• Complete required company documentation, such as electronic test procedures, as necessary.
• Provide feedback of the quality situation and any issues from field to the Service Management Team
• Work within the processes of Dräger’s quality system & work instructions.
• Track installed base accuracy and report variances to Service Support Team.
• Provide support to sales for replacement / special sales programs.
• Promote customer satisfaction through proactive, professional communication with the Customer.
• Provide support to sales and marketing for congresses, exhibitions, demos, workshops, etc.
Qualifications
- Higher national diploma or equivalent in biomedical engineering or related subject is essential.
- Strong customer focus and communication skills.
- Ability to deliver a high level of customer care to develop long standing customer relationship.
- Ability to organize and prioritize to meet a wide range of diverse & demanding activities.
- Team oriented and results oriented.
- Must be proficient in the use of PC applications including MS office.
- Fluent French, English and Arabic language skills.
Please apply in your own typed document, enclosing your cover letter, to Dräger Morocco, 23 Avenue Driss Slaoui

2
 -ex Témara 20170 Casablanca – Morocco.

Your address
Your e-mail

25 February 2021
Dräger Morocco
23 Avenue Driss Slaoui -ex Témara
20170 Casablanca
Morocco

Dear Sir / Madam,

…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………

Yours sincerely,
Your name

3
SECTION TWO: ABSTRACT WRITING (10 pts)
TASK ONE: The paragraphs in the following abstract have been scrambled. (A) Rearrange them so that they
form a cohesive text. (B) Match each part of the abstract (a – f) with its purpose (1 – 6). Write your answers in
the blanks below. (6 pts)

a) Bio-security is very important for the protection of poultry farms and for the risks of contamination using
pathogens. This can be fulfilled by means of a proper application of access management procedures and
by means of cleaning and disinfection.
b) The aim of this study is to assess bio-safety at the level of SPF breeding (Specific Pathogen Free)
obtained from a specific pathogen-free flock of the National Food Safety Agency by the method
(environment, facility, manpower, method, and material).
c) The strengthening of bio-security measures could help to maintain the status of SPF breeding and to
guarantee the well-being of poultry farms. This is achieved by SPF products which are used for
diagnosing diseases such as bird flu, for production, and for avian vaccines check.
d) The term bio-security can be described as the principles, practices and measures aimed at preventing low
risk of leakage or exposure of personnel to biological agents or toxins and at protecting people and the
environment against the effects of this release or exposure.
e) SPF products are used for diagnosis of diseases such as bird flu, for production, for avian vaccines check,
for the biological grid, and for several virus-strains. A critical analysis of this breeding has been
developed to illustrate the causes and remedy the effects subsequently by means of an appropriate action
plan.
f) Poultry bio-security embraces all aspects of breeding management and conduct aimed at reducing the risk
of diseases which might develop and spread both inside and outside a poultry farm where the overall
objectives are to ensure global health security, health care and the productivity and safety of poultry
farms. This can be achieved by the prevention of all contagion of the sector through the prevention of
environmental contamination and pollution.

(A) Rearranging abstract parts:

1. ….. 2. ….. 3. ….. 4. ….. 5. ….. 6. …..

(B) Matching abstract parts (a – b) with purposes (1 – 6)

1- Providing the key background to the research ………

2- Stating the research question ………
3- Presenting the hypothesis ………
4- Outlining the main methods used ………
5- Presenting the key results ………
6- Stating the key implication of the research findings ………

TASK TWO: In no more than 8 sentences, write the abstract of your last year’s internship report taking these
points into consideration: (4 pts)

- State your research question

- Present your hypothesis
- Introduce your method
- Introduce your key results.

4
5