-TELEPHONE SURVEY-

SALLY: Good Afternoon. My name is Sally. What is your name?

YOU: Good afternoon, José Antonio Castro

SALLY: I’m calling from the shrimp Restaurant Popeye´s to get your responses and opinions
about our restaurant. We don´t want to sell you anything. We randomly selected you to provide us
with important information for planning our new services. You don’t have to answer any question
if you don’t want to, and you can end the interview at any time. The call will take about 5 -10
minutes. Do you want to participate?

YOU: Yes, of course I want to participate

SALLY: Thank you for agreeing to participate. I appreciate your time. O.K. Let’s get
started. How old are you?

YOU. I am forty-four years old

SALLY: Which is your household income per month?

YOU: one million pesos

SALLY: What is your education level?

YOU: I am a technologist in education

SALLY: Do you know anything about POPEYE´S restaurant?

YOU: Yes i know him

Servicio Nacional de Aprendizaje - SENA. Reservados todos los derechos 2012.

SALLY: Do you like its prices?

YOU: Yes they are good

SALLY: Do you like its taste?

YOU: It seems good to me

SALLY: Why?

YOU: for its good seasoning

SALLY: How often do you eat shrimps?

YOU: once a week

SALLY: What´s your general opinion about our products?

YOU: delicious

SALLY: Which suggestions can you give us to improve the products?

YOU: improve care

SALLY: I really appreciate your time. Thank you.

YOU. You’re welcome

SALLY: Have a nice day.

YOU: . Equally

Servicio Nacional de Aprendizaje - SENA. Reservados todos los derechos 2012.