Professional Documents
Culture Documents
INSIGHTS
5 WHYS
HOW MIGHT ME
ASSIGNMENT - 2
SUBMITTED BY:
LAKSHITA SAINI
BFT-3
NIFT, BANGALORE
Observer Effect
O - While getting ready
1. E - He is always confused about what to wear for the office but on the observation
to maybe show that he is well ahead of time, he left for office at 8:45 AM.
3.
O - Practicing yoga
E - He exercise and perform stretching positions of yoga but that day he decided to
practice meditation, when I asked him why, he said that I read yesterday that
4.
O - Singing while driving
E - He usually turns on the radio but on the observation day he started his day with
O - I wasn't able to go to his office and track down his day over there but in order
5. to support my observation he called me that day to brief me about what all things
E - He rarely calls during office hours because he prefers not to and is mostly
occupied with one or the other work, but that day he took this special initiative to
6. E - He checks on his mails and send daily average sales during the family time but
2.
O - Iron his clothes on his own, I said he prefers to do that.
schedule.
Observer Bias
4.
O - Make tea for himself and sometimes bed tea for mom because she
B - Could be that he enjoys making it or he just can't wait for mom to wake
5. O - He keeps things on his desk in proper alignment and notes down the
tasks in order to not to miss out or forget anything, the following day.
Observations after rework
2. I also noted that while talking to my dad, asking him about the
reason for his actions, that most of his actions do not hold a very firm
give him pleasure and a few because of his proclivity, his habit of
2. Happiest time of the day is when he is around the family members
4. Prefers to note down the tasks for the following day in advance.
PROCESS:
These observations are then further drilled using 5 whys technique and the
root cause at the end of each questions drill is then converted to form an
insight and finally the insight is used to frame a 'How Might We' question.
5 whys
Difficulty in dealing with lazy people
1.
A: Because habits of lazy coworkers reflects badly on him. Portray his negative image
A: Because they waste his time by gossiping about random things instead of focusing
on the given task, as a result while dealing with them he tends to waste a lot of time.
Q3: Why it is necessary for him to ensure not to waste his time by indulging himself in
A: Because he don’t want to compromise on his part of work as he has to cover for
Root Cause – While dealing with lazy people he is not able to give his
100% and fails to achieve targets which results in feeling capsized.
2. Most happy time of the day is when he is around the family members
A: Because he gets to know about their day and also gets to talk about his ups
Q3: Why it is important for him to know about their day and tell them
A: Because this way it helps to develop a bond between him and his family
members as it the only time of the day when they are together.
Q4: Why does he lay emphasizes on developing a bond with his family?
Root cause – Helps to reduce stress, stay positive and worry less for a
while after a tiring day.
3. Enjoys singing while driving
Q2: Why does he think that it is a good start for a working day?
A: Because through music he is able to clear his mind from pre occupied thoughts
Q4: Why does he feel it is important to start his day with a clear mind?
A: Because a clear mind helps him to capture new information without pre judgmental
Root Cause – Singing while driving helps him during his day to make
rationalized decisions by clearing his mind and altering his mood,
forgetting past incidents to land upon fair judgments and conclusions.
4. Prefers to note down the tasks for the following day in advance
Q1: Why does he note down the tasks for next day in advance?
A: Because it helps him to keep a track of his schedule for the following
day.
A: Because this way he can keep a check on the tasks done for the day.
Q3: Why it is important for him to keep a check on his day to day tasks?
A: Because forgetting details from his daily schedule effects his working
efficiency.
A: Because good working efficiency helps him achieve daily targets which result
Root Cause – Noting down everyday tasks improves his working efficiency
which helps him achieve fruitful results by the end of every month.
How might we?
How might we make a working environment which helps him improve his working
efficiency and gain the sense of achievement?
nsight: Communicating with loved ones help him to surround with positivism
I
Insight: It is important for him to stay clear and in right mood to make rational
decisions and give fair judgments.
How might we encourage this attitude of rational decision making and unbiased
judgments in all the spheres of his life?