FANI YASIROH

For almost 5 years, I worked at a BPO Company for several projects. For the last
project, Traveloka as Preflight Officer with job desk handled the case of escalation
from Customer Service related to the information of changes or cancellation of
scheduled from the airline that has not been updated in the system.
I learned a lot about serving customers well, because customer satisfaction is a top
priority. Therefore, I always focus on customer problems to be able to provide the
best solutions and services.

Work Experience
PT. Transcosmos Indonesia
Preflight Officer (Traveloka Project)
 Handling escalation cases from Customer Service related to information on
schedule changes or cancellation by the airline that has not been updated in the
system
 Confirm to the airline directly and forward the information to passengers, so
that the case can be solved directly
 Working on urgent flights, not urgent and misconnecting flights
 Follow up to the airline regarding information that we have not obtained,
Jl. Belem, No. 7 RT.003/003, Jombang,
especially for international airlines that are difficult to contact by phone or
Ciputat, Kota Tangerang Selatan
email
 Perform cancellation and reschedule by system on the Back End according to
Jakarta, 29 March 1993
the master email information from the airline

Faniyasiroh99@gmail.com
Customer Service Officer
 Handling customer questions and complaints via Call Center for Bluefox Project
082311829100
 Handling customer questions and complaints (Buyer and Seller) via Email for
Shopee Project
www.linkedin.com/in/fani-yasiroh-  Handling customer questions and complaints Call, Email, and Live Chat for
4b756a114
Traveloka Project

Swiss German University (JAN - OCT 2016)

Technical and Personal Staff Freelance SPQA (Strategic Planning and Quality Assurance
Skill Department)
Microsoft Office  Complete data from various sources, both of Lecturers and Students
 Handle University Accreditation and Majors
Microsoft Word  To be meeting minutes
 Editing forms
Microsoft Excel  Visit to BAN-PT to submit the completed form

Salesforce
Education
Zendesk
 Universitas Mathla'ul Anwar Banten (2011-2015)
Bachelor Degree of English Education with GPA 3.07 with scale 4
English Speaking
 SMA Negeri 14 Kota Bekasi
Multitasking Ilmu Pengetahuan Sosial (IPS)