Desember 19, 2020

Lia Natalia
Management Operations
Thai Tea BoGreen,
Bojong Highway Street
Bojong, Tegal 52465

To:
Margaretha Alva Meifiliana
HRD Officer at Kompas Gramedia
Jl. Palmerah Barat No.22, RT.1/RW.2, Gelora, Tanah Abang
Central Jakarta City, Jakarta 10270

Dear Mrs. Meifiliana,

I, Lia Natalia, brand manager at Thai Tea BoGreen write this letter to you on behalf of my
employee members to apologize. The Sales and Marketing Team, a member of the junior
employee, exhibits attitudes and behaviors that are outside the Standard Operating Procedures
(SOP) when dealing with you. I deeply regret what happened and hope you accept this
apology.

All of our members are professional employees who are given a training program for 3
months before they are accepted to join our company. The Sales and Marketing Team is a
new system that requires the addition of employee members, who are also given proper
training but it happened that one of these teams did something unexpected on December 19,
2020. I am very sorry for his behavior and take full responsibility for the team our sales
marketing. As a gesture of goodwill, we are willing to offer a discount of IDR 1,000,000 on
your next purchase that you can use within the next 1 year.

We continue to strive to provide the best service to you and hope this will not affect your
relationship with us.

Sincerely,

Lia Natalia
Management Operations