Dolor, Jhazzie Lindsay G.

AIS3C

1. For each stakeholder, list and briefly describe a risk that the stakeholder poses to
Beulah Land achieving its strategy.

STAKEHOLDER RISK DESCRIPTION

S
Would the This is a risk because if the tourists and
product be residents will not accept and enjoy the ice
acknowledged cream shoppe products the business will not
Customers and enjoyed by prevail and will not last long in the business
the tourists and market. If the customers don't like the ice
residents cream it will vastly affect the company since
the sales depend on the customers. The
company need to carefully consider every
flavors and ingredient to be used so that they
can satisfy the customers.

Whether or not If the employees were unable to provide the

the employees best service to every customer, the Beulah
would provide Land will not achieve it’s strategy to provide
the best service the customers with the best ice cream
Employees and actively experience in the island. This risk would
advertise the weaken the reputation of the business which
product to the can greatly influence achieving their strategy
tourists and and the business itself.
residents

Would they This is a risk because it depends on the

provide complete suppliers whether or not they would give
and quality complete and quality ingredients and
ingredients and materials to the company. If one the day the
materials for the local suppliers will not give complete and
production of the quality ingredients and materials, it could give
Local Suppliers product of a huge impact on the production of the
Beulah Land Ice product since the ingredients are incomplete
Cream Shoppe and there will be a change in taste and
texture which can affect the business
because the customers would conclude that
they are not consistent in making the product.

Whether or not The business needs to assure that they

they would comply with the rules and regulations
Regulators detect some declared so that there will be no problem
unnecessary when the regulator checked and surveyed the
 things going on operation of the company. Hence, this is a
within the risk because if the regulator discovered some
operation of the unjust things going on within the business, it’s
business all over for the Beulah Land Ice Cream
Shoope.

2. For each risk described in Requirement 1, list and briefly describe one non-
financial performance metric that Beulah Land management should use to
measure how effectively this associated risk is being managed.

RISK NON-FINANCIAL PERFORMANCE METRIC

Would the product be Customer Satisfaction Survey – the business need to
acknowledged and perform a survey for the tourists and residents so that they
enjoyed by the tourists could determine whether or not they acknowledge and affirm
and residents Beulah Land as an ice cream shoppe. Through this, they
could know if the customers recognize the shop and if they
do, it would conclude the nonfinancial performance metric
for the acknowledgment of the shop and product in the
unique Hawaiian environment.

Whether or not the Work Quality & Employee Skills – through this, Beulah Land
employees would management can determine whether or not their employees
provide the best provide the best service to every customers. Furthermore,
service and actively the underperformance of employees can really affect the
advertise the product business to reach it’s strategy since they do not give their
to the tourists and very best to help the business to grow. Hence, with the help
residents of these performance measure, the management can
perceive if their employees are performing and working
according to the mission and vission of Beulah Land in
giving good service to every customer.

Would they provide Components quality & on-time delivery – the management
complete and quality must use this to ensure that the components (ingredients
ingredients and and materials) used in making the product have exceptional
materials for the quality and all of this must be delivered on time since it is
production of the very important in the production of the ice cream. They need
product of Beulah Land to perform quality check upon delivery so that they can
Ice Cream Shoppe replace the components if ever the supplier provides them
off-quality ingredients and materials. Through this, Beulah
Land can efficiently achieve its goal and strategy.

Whether or not they Organization Development & Product Quality – Beulah

would detect some Land’s management should use this performance measure
unnecessary things as it can help to prevent performing unnecessary actions
going on within the and producing unsatisfactory products. Through the
product and operation organization development, the workers can be more
of the business engaged in their careers and be connected to their co-
workers. They also need to ensure the quality of their
product by testing and assessing the product if it would fit
the standards created by health ordinances. Hence, the
regulators would not suspect anything since they are doing
the tasks accordingly as they make sure that they have
quality products while acquiring the values of the business.

3. For each non-financial performance metric in Requirement 2, list and briefly

describe one financial performance metric that Beulah Land management should
use to measure in financial terms (i.e., to investors) how the management of the
associated risk ultimately affects the company's financial performance.

RISK NON-FINANCIAL FINANCIAL PERFORMANCE

PERFORMANCE METRIC
Would the Customer Satisfaction Survey
product be – the business need to perform
acknowledged a survey for the tourists and
and enjoyed by residents so that they could
the tourists and determine whether or not they
residents acknowledge and affirm
Beulah Land as an ice cream
shoppe. Through this, they
could know if the customers
recognize the shop and if they
do, it would conclude the
nonfinancial performance
metric for the acknowledgment
of the shop and product in the
unique Hawaiian environment.
METRIC
The management need to track
the number of sale transaction of
every customer who visit the
shop. Through this, they would
know whether or not the product
is widely recognized and popular
among the tourists and residents
on the island. This performance
measure is utilized by comparing
the number of sale transaction
with the number of customers on
the island so that they can
determine if the product is selling
out to the market.

Whether or not Work Quality & Employee Earning Streams – this

the employees Skills – through this, Beulah performance evaluates and
would provide Land management can determine the effectiveness of
the best service determine whether or not their employees as they function with
and actively employees provide the best their skills and work quality to
advertise the service to every customers. provide the best service while
product to the Furthermore, the selling the product to every
tourists and underperformance of customers. If the earning streams
residents employees can really affect the are high, it concludes that their
business to reach it’s strategy work quality are effective as they
since they do not give their help to increase the sales of the
very best to help the business product due to the best service
 to grow. Hence, with the help they provide.
of these performance
measure, the management can
perceive if their employees are
performing and working
according to the mission and
vission of Beulah Land in
giving good service to every
customer.

Would they Components quality & on-time Accounts Payable Turnover – this
provide delivery – the management shows the rate at which Beulah
complete and must use this to ensure that Land pays off their local suppliers
quality the components (ingredients upon the arrival of the delivery.
ingredients and and materials) used in making The management need to be
materials for the the product have exceptional good payers and pay their
production of quality and all of this must be accountability on time so that
the product of delivered on time since it is their suppliers would be
Beulah Land Ice very important in the appeased and continuously
Cream Shoppe production of the ice cream. provide them quality ingredients
They need to perform quality and materials to be used in the
check upon delivery so that production of the ice cream.
they can replace the
components if ever the
supplier provides them off-
quality ingredients and
materials. Through this, Beulah
Land can efficiently achieve its
goal and strategy.

Whether or not Organization Development & Disclosure of financial statements

they would Product Quality – Beulah of Beulah Land accentuating their
detect some Land’s management should monthly, quarterly and annual
unnecessary use this performance measure report. This performance
things going on as it can help to prevent measure would help to deduce
within the performing unnecessary the financial execution of the
product and actions and producing business which certainly depends
operation of the unsatisfactory products. on the organization development.
business Through the organization As the regulators examine the
development, the workers can operation of Beulah Land, they
be more engaged in their would also meticulously check
careers and be connected to the financial statements of the
their co-workers. They also business. If they do not detect
need to ensure the quality of any suspicious thing due to the
their product by testing and good organization management
assessing the product if it of the company, it would help
would fit the standards created their business and financial
by health ordinances. Hence, performance to continuously
the regulators would not prevail in the island.
suspect anything since they
are doing the tasks accordingly
as they make sure that they
have quality products while
acquiring the values of the
business.