GLS18

Session Notes––Carla Harris––Characteristics of a L.E.A.D.E.R.

I’ve learned a few things about surviving and, more importantly, thriving in the
leadership seat that you aspire to sit in. I call them Carla’s Pearls of Leadership.
And it’s all in the letters of the word L.E.A.D.E.R.

L = Leverage
• You may not always have the best idea, but someone on your team has
access to the information. Leaders need to leverage other relationships to
be successful.

• Your job as a leader is to create other leaders. It’s not about the execution
but about empowering other people. The more you give away, the more
you create a powerful leverage.

E = Efficiency
• If you want to be a powerful, impactful and influential leader, you must be
clear about what success looks like. People get stuck when the goal is
unclear. Even in the face of obscurity, you must still define what success
looks like.

• Celebrate the mistakes. A mistake can be as valuable as a success.

A = Authenticity
• Authenticity is at the heart of every powerful, impactful and influential
leader.

• Bring your authentic self to the table. Authenticity builds trust. Trust is at
the heart of any successful relationship.

Story about Carla “the singer” and Carla “the investment banker.” In addition to
her work on Wall Street, Carla is a singer who has recorded three CDs and sung at
Carnegie Hall. At the start of her career, she was hesitant to identify as a singer in
her business role. She wanted to be known as a no-nonsense, hard-driving,
analytical investment banker. But she noticed, whenever this aspect of her
identity was brought up with clients, she naturally built a connection and
differentiated herself from the other bankers. Now, whenever she goes into a
client, she brings her whole self: the investment banker, the prayer warrior, the
singer, the writer, the speaker, the mother, the golfer, the football fan. If you
bring your authentic self, one aspect will help you connect.

• Each part of your personality is your competitive advantage.

• Spend time to understand who you are. Reflect a couple of times every
year – especially when you have life-changing events.
o Who are you when things get tough?
o Who are you when things get easy?
o Are you a great problem-solver?
o Do you like working on a team or alone?

Story of Carla’s Promotion to Managing Director. She was asked to sing for a
Christmas party. After singing, she had time to talk to the head of the
department. She didn’t know that he was the head of the promotion committee –
and that interaction helped her get the promotion.

• All of the important decisions about your career are made behind closed
doors when you are not in the room.

D = Decisiveness & Diversity

• Decisiveness
o Meg Whitman, former CEO of eBay says, “The price of inaction is
greater than the cost of making a mistake.”

 o Powerful, impactful and influential leaders must be comfortable
making decisions. If you have trouble making decisions, your team
will lose productivity and trust in you.

o Even in the face of incomplete information, trust your judgment,
your experiences and your people.
§ Who can I call? Who has seen this before?
§ What experiences have I had that could inform this decision?

o At the end of the day, make a decision. Every experience you have
will bring you one of two things: a blessing or a lesson.

• Diversity
o Every industry is competing around innovation. You need a lot of
diverse perspectives in the room to get that one great innovative
idea.

o Diversity takes inclusion, accountability and consistency.
§ Be intentional about filling jobs with people who are highly
qualified but diverse.
§ Hold leaders accountable for creating diverse teams.
§ Diversity must be a consistent value in good markets and bad.

o Millennials care about diversity. Make sure you have a team that’s
reflective of the kind of organization you want to build.

E = Engagement
• Powerful, impactful and influential leaders must understand what
motivates their people. The best leaders know how to engage each
person’s unique motivation.
o Some people are motivated by money and power.
o Some are motivated by appreciation.
o Some are motivated by platform or promotion.

• Everyone values being heard. Inclusive leaders say, “I see you” and “I hear
you.”

 • In the new world of remote work, we need to be able to build cultures
that are not based on proximity.

• Story of a leader who solicited everyone’s voice on the team. At the end of
the day, when the decision was made, everyone thought they were the
architect.

R = Risks

• Powerful, impactful and influential leaders must be comfortable taking
risks.

• Fear has no place in your success equation.
o It takes courage to take risks.
o It takes courage to be decisive and intentional with diversity.
o It takes courage to engage with your team.
o It takes courage to bring your authentic self to the table.
o It takes courage to define success when you don’t know what success
looks like.
o It takes courage to leverage other people’s intellect.

People of faith should never be besieged by fear.