o Know definition of the performance planning phase

o Know the correct order of the performance management process

o Know the general factors of the internal and external environmental analysis
o Know differences between internal and external environmental analysis
o Know the definition of performance management
o Know the definition of KSAs
o Know the different performance stages
o Know the six purposes of performance management systems
o Know the first purpose of performance management systems
o Know the definitions of task and contextual performance
o Know the characteristics of good objectives
o Understand issues associated with poor performance management systems
o Know the performance cycle stages
o Understand the role of HR in the performance management system
o Know the definition of threshold competencies
o Know the six key components in the performance management process
o Know the circumstances when the behavior approach is most appropriate
o Know definition of contingent pay
o Know online sources for generic job descriptions
o Know the seven main purposes of strategic planning
o Know definition of the critical incident approach
o Understand the difference between vision and mission statements
o Know the definition of strategic planning
o Know the definition of a gap analysis
o Know the definition of performance execution
o Understand employee responsibilities in performance execution
o Understand the job analysis process
o Know the definition of performance standards
o Know the characteristics of an ideal performance management system
o Know the definition of the different systems of evaluating competencies
o Understand how to design an effective performance management system
o Know the definition of vulnerability in the context of strategic planning
o Know the differences between threshold and differentiation competencies
o Know the dangers of a poorly implemented performance management system
o Know the best predictor of a firm’s performance
o Know the different rating methods for measuring performance
o Know the six steps for conducting productive performance reviews
o Know and explain the six components of the performance management system
o Know the definitions of the different biases associated with performance
o Know the definition of voice behavior
o Know the definition of comparative systems of evaluating competencies
o Know the definition of strategic priorities
o Know the characteristics of good performance standards