ASSIGNMENT 2: IDENTIFY KINDS OF BUSINESS LETTER

Your task:

A. Guess the name of the letters below with the help of the following options:
(score: 50)

• Letter of Inquiry
• Letter of Replying to Inquiry
• Letter of Sales
• Letter of Placing Order
• Purchase Order
• Letter of Ackowledging Order
• Invoice
• Statement
• Letter of Making Payment
• Letter of Ackowledging Payment
• Letter of Complaint - The goods have been late
• Letter of Complaint - The goods have been damaged
• Letter of Complaint - The wrong goods have been sent
• Letter of Replying to Complaint that the goods have been damaged
• Letter of Replying to Complaint that the wrong goods have been sent
• Letter of Replying to Complaint that the goods have been late

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1. Letter of . . .

2
2. . . .

3
3. . . .

4
4. . . .

5
5. Letter of . . .

6
6. Letter of . . .

7
7. Letter of . . .

8
8. Letter of . ..

9
9. Letter of . . .

10
10. Letter of . . .

11
11. Letter of . . .

12
12. Letter of . . .

13
13. Letter of . . .

14
14. Letter of . . .

15
15. . . .

16
16. . . .

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B. Below are three Collection Letters (first reminder, second reminder, and
third reminder. Answer the questions for each letter. (score: 50)

1. First Reminder

a. Who does “We” in paragraph 1 refer to?

b. Why did they send the letter?
c. How much should be settled by PT. Mahkota Raya Abadi?
d. What did they enclose with the letter?
e. Has Mr. Ramlan received the payment?

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2. Second Reminder

a. Why did they send the second reminder?

b. When did they write the first letter?
c. Did they get any reply to the first reminder?
d. A balance of Rp. 15.500.000,00 is still outstanding. Why?
e. Why did they need at least an explanation of the delay?

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3. Third Reminder

a. How many times have they sent reminder?

b. Was it still difficult for them to receive the payment?
c. When did they have to settle the payment?
d. What would happen if they could not settle the payment within fourteen days?
e. Why did they have to take this step?

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Format Lembar Jawaban yang dikumpulkan:

ANSWER SHEET
Assignment 2: Kinds of Business Letter
Nama :
NPM :
Kelas :

A.
1. Letter of
2.
3. Letter of
4.
5. Letter of
6. Letter of
7. Letter of
8. Letter of
9. Letter of
10. Letter of
11. Letter of
12. Letter of
13. Letter of
14. Letter of
15.
16. Letter of

B.
1. First Reminder

a.

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 b.

c.

d.

e.

2. Second First Reminder

a.

b.

c.

d.

e.

3. Third First Reminder

a.

b.

c.

d.

e.

Submit your assignment by naming your file with the following format:
Nama Lengkap_NPM_Kelas_Tugas 2
You only can submit the answer sheet, no need to attach the whole task sheet.

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