Quiz on SEL 102

1. Which managerial function is used by a manager to determine how they will distribute
resources and organize employees according to a plan?
A. Organizing
B. Leading
C. Planning
D. Controlling
ANSWER:
2. All are examples of formal communication channels except
A. Newsletters
B. Employer Manuals
C. Team Work
D. Annual Reports
ANSWER: TEAMWORK
3. Sylvia is a manager at an accounting services firm. She is designing a four-step process based on
the functions of management, which include:
A. Planning, developing, organizing, and controlling
B. Planning, organizing, leading, and controlling
C. Organizing, staffing, leading, and checking
D. Planning, distributing, mobilizing, and leading
ANSWER: B. Planning, organizing, leading, and controlling
4. 'I feel disappointed when you forget my birthday.' This is an example of which assertive
communication technique?
A. 'I' Statement
B. Sticking with the facts
C. Staying on topic
D. Active listening
ANSWER: A. 'I' Statement
5. Which of the following is not an open system?
A. The universe
B. A rock
C. A company
D. A human
ANSWER: B. A rock
6. Which of the following is NOT one of the key functions of management?
A. Organize
B. Control
C. Innovate
D. Plan
ANSWER: C. Innovate
7. Includes those communications between organizational members and external parties.
A. Vertical communication
B. Horizontal communication
C. Internal communication
D. External communication
ANSWER: D. External communication
8. Who is responsible for guiding a group of employees as they complete a project?
A. Human resource manager
B. Office assistant
C. Football coach
D. Team leader
ANSWER: D. Team leader
9. Which of the following statements is incorrect?
A. Time studies looks at time and motions
B. Motion studies look at time and motions
C. Frank and Lillian Gilbreth used motion studies
D. Frederick Taylor used time studies
ANSWER: B. Motion studies look at time and motions
10. What is a manager's role in an organization under systems theory?
A. None. A system doesn't need management.
B. Manage inputs, though-puts and outputs. Monitor for positive and negative feedback loops
and make changes as necessary.
C. Monitor for positive and negative feedback loops
D. Order inputs
 ANSWER: B. Manage inputs, through-puts and outputs. Monitor for positive and negative
feedback loops and make changes as necessary.
11. Managers who hold Theory Y assumptions are likely to ______________.
A. all of the choices
B. consult employees when making decisions
C. focus mainly on providing a good salary
D. closely supervise their employees
ANSWER: B. consult employees when making decisions
12. Which of the following best describes how Barnard viewed an organization?
A. A cooperative system
B. A hierarchical structure with a clear chain of command and division of labor
C. An informal organization driven by the self-interests of its members
D. A static organization
ANSWER: A. A cooperative system
13. Which of the following is a measure of effectiveness of the human resources function?
A. Employee return
B. Promotion rate
C. Turnover rate
D. Hiring costs
ANSWER: C. Turnover rate
14. Which financial statement is prepared first?
A. Balance sheet
B. Statement of retained earnings
C. Income statement
D. Statement of cash flows
ANSWER: C. Income statement
15. Which one of the following is NOT one of the essential elements of process management?
A. Understanding process thinking
B. Identifying customer needs and requirements
C. Establishing a baseline to compare the process against
D. Analyzing and improving upon a process when a problem is discovered
ANSWER: D. Analyzing and improving upon a process when a problem is discovered
16. Sam's Gear is a very traditional organization that manufactures camping equipment. Stellar Trek
is a learning organization that also manufactures camping equipment. How might the two
organizations vary in their approaches to an economic slow down in a way that CLEARLY
demonstrates their organizational difference?
A. Sam's Gear might continue manufacturing their best-selling line of gear, while Stellar Trek
might create a new line in response to changing consumer desires.
B. Both Sam's Gear and Stellar Trek will probably respond in exactly the same way.
C. Sam's Gear might create a new line in response to changing consumer desires, while Stellar
Trek maintains the status quo.
D. Sam's Gear might turn to employees for their input, while Stellar Trek only lets top
management have any input.
ANSWER: A. Sam's Gear might continue manufacturing their best-selling line of gear, while
Stellar Trek might create a new line in response to changing consumer desires.