Armand V.

Feigenbaum
Armand Vallin Feigenbaum (April 6, 1920[1] – November 13,
Armand V. Feigenbaum
2014) was an American quality control expert and
businessman.[2] He devised the concept of Total Quality Control
which inspired Total Quality Management.

Contents
Biography
Work
Born April 6, 1920[1]
Bibliography New York City, US
References Died November 13, 2014
External links (aged 94)
Pittsfield,
Massachusetts, US
Biography Alma mater MIT Sloan School of
Management
Feigenbaum received a
bachelor's degree from Occupation Engineer and Quality
Union College, his master's control
degree from the MIT Sloan
School of Management, and his Ph.D. in Economics from MIT.
He was Director of Manufacturing Operations at General Electric
(1958–1968), and was later the President and CEO of General
Systems Company of Pittsfield, Massachusetts, an engineering
Feigenbaum Hall on the campus of firm that helps companies define business operating systems.
Union College Feigenbaum wrote several books and served as President of the
American Society for Quality (1961–1963). On November 13,
2014, he died at the age of 94.[3]

Work
His contributions to the quality body of knowledge include:

"Total quality control is an effective system for integrating the quality development, quality
maintenance, and quality improvement efforts of the various groups in an organization so as to
enable production and service at the most economical levels which allow full customer
satisfaction."
The concept of a "hidden" plant—the idea that so much extra work is performed in correcting
mistakes that there is effectively a hidden plant within any factory.
Accountability for quality: Because quality is everybody's job, it may become nobody's job—the
idea that quality must be actively managed and have visibility at the highest levels of
management.
The concept of quality costs

Bibliography
 Feigenbaum, A V (1945), Quality control: principles, practice
and administration; an industrial management tool for
improving product quality and design and for reducing
operating costs and losses, McGraw-Hill industrial
organization and management series, New York, McGraw-
Hill, OCLC 18582947 (https://www.worldcat.org/oclc/1858294
7)
Feigenbaum, Armand Vallin (1961), Total Quality Control,
New York, McGraw-Hill, OCLC 250573852 (https://www.world
cat.org/oclc/250573852) Gravestone in the Anshe Amunim
Feigenbaum, A V; Feigenbaum, Donald S (2003), The power section of Pittsfield Cemetery
of management capital : utilizing the new drivers of
innovation, profitability, and growth in a demanding global
economy, McGraw-Hill, ISBN 978-0-07-021733-1, OCLC 52165584 (https://www.worldcat.org/ocl
c/52165584)
Feigenbaum, A V; Feigenbaum, Donald S (2009), The power of management innovation : 24
keys for sustaining and accelerating business growth and profitability, McGraw-Hill mighty
manager handbooks., McGraw-Hill, ISBN 978-0-07-162578-4, OCLC 277205991 (https://www.wo
rldcat.org/oclc/277205991)

References
1. Armand Feigenbaum Obituary - Pittsfield, MA | The Berkshire Eagle (http://www.legacy.com/obitu
aries/berkshire/obituary.aspx?page=lifestory&pid=173173255) Retrieved September 22, 2018.
2. Cook, Robert Cecil (1966). Who's who in American Education: A Biographical Dictionary of
Eminent Living Educators of the United States, Volume 22. Who's Who in American Education.
3. "Archived copy" (https://web.archive.org/web/20141218035228/http://www.union.edu/news/storie
s/2014/11/college-mourns-armand-v.-feigenbaum-42.php). Archived from the original (http://www.
union.edu/news/stories/2014/11/college-mourns-armand-v.-feigenbaum-42.php) on 2014-12-18.
Retrieved 2014-11-15.

External links
ASQ Feigenbaum Biography page (https://asq.org/about-asq/honorary-members/feigenbaum)

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